U.K. Retail Workers Cite Increased Safety Concerns Ahead of Holiday Shopping Season as One in Four Consider Quitting their Job
Motorola Solutions released a U.K. Retail Worker Safety Report based on a YouGov survey of over 1,000 retail workers, highlighting significant safety concerns ahead of the holiday season. The survey reveals that 56% of workers witnessed petty theft, 31% encountered organized crime rings, and 50% experienced hostile customer interactions in the past year.
Four in ten workers express concern for their personal safety during the festive shopping season, with almost half feeling less safe during evening shifts. The report emphasizes the role of technology in enhancing safety, with 28% of workers favoring panic buttons, while 70% believe body cameras effectively de-escalate dangerous situations.
Motorola Solutions ha pubblicato un Rapporto sulla Sicurezza dei Lavoratori nel Settore Retail nel Regno Unito, basato su un sondaggio YouGov condotto su oltre 1.000 lavoratori del commercio al dettaglio, evidenziando preoccupazioni significative per la sicurezza in vista della stagione natalizia. Il sondaggio rivela che il 56% dei lavoratori ha assistito a furti minori, il 31% ha incontrato bande di crimine organizzato e il 50% ha subito interazioni ostili con i clienti nell'ultimo anno.
Quattro lavoratori su dieci esprimono preoccupazione per la propria sicurezza personale durante la stagione degli acquisti festivi, con quasi la metà che si sente meno sicura durante i turni serali. Il rapporto sottolinea il ruolo della tecnologia nel migliorare la sicurezza, con il 28% dei lavoratori che preferiscono i pulsanti di emergenza, mentre il 70% ritiene che le telecamere indossabili aiutino efficacemente a disinnescare situazioni pericolose.
Motorola Solutions publicó un Informe sobre la Seguridad de los Trabajadores Minoristas en el Reino Unido, basado en una encuesta de YouGov realizada a más de 1,000 trabajadores minoristas, destacando preocupaciones significativas sobre la seguridad antes de la temporada navideña. La encuesta revela que el 56% de los trabajadores ha presenciado robos menores, el 31% se ha encontrado con bandas de crimen organizado y el 50% ha experimentado interacciones hostiles con clientes en el último año.
Cuatro de cada diez trabajadores expresan preocupación por su seguridad personal durante la temporada de compras festivas, y casi la mitad se siente menos segura durante los turnos nocturnos. El informe enfatiza el papel de la tecnología en la mejora de la seguridad, con el 28% de los trabajadores que prefieren botones de pánico, mientras que el 70% cree que las cámaras corporales ayudan a desescalar situaciones peligrosas.
모토로라 솔루션즈는 유고브의 1,000명 이상의 소매 근무자를 대상으로 한 설문조사를 기반으로 한 영국 소매 근무자 안전 보고서를 발표하였으며, 휴가 시즌을 앞두고 안전에 대한 우려를 강조했습니다. 설문조사 결과 56%의 근무자들이 소액 절도를 목격했으며, 31%는 조직 범죄 집단과 마주했으며, 50%는 지난 1년간 고객과의 적대적인 상호작용을 경험했습니다.
근무자 10명 중 4명은 연말 쇼핑 시즌 동안 개인 안전에 대한 우려를 표명하며, 거의 절반은 야간 근무 중 덜 안전하다고 느끼고 있습니다. 보고서는 안전 강화를 위한 기술의 역할을 강조하면서 28%의 근무자가 비상 버튼을 선호하며, 70%가 바디 카메라가 위험한 상황을 효과적으로 완화한다고 믿고 있습니다.
Motorola Solutions a publié un Rapport sur la Sécurité des Travailleurs de Détail au Royaume-Uni, basé sur une enquête YouGov menée auprès de plus de 1 000 travailleurs de détail, soulignant d'importantes préoccupations en matière de sécurité avant la saison des fêtes. L'enquête révèle que 56% des travailleurs ont été témoins de vols à la tire, 31% ont rencontré des réseaux de criminalité organisée, et 50% ont connu des interactions hostiles avec des clients au cours de l'année passée.
Quatre travailleurs sur dix expriment des inquiétudes pour leur sécurité personnelle pendant la saison des achats festifs, presque la moitié se sentant moins en sécurité pendant les quarts de soir. Le rapport souligne le rôle de la technologie dans l'amélioration de la sécurité, avec 28% des travailleurs préférant des boutons d'urgence, tandis que 70% pensent que les caméras corporelles désamorcent efficacement les situations dangereuses.
Motorola Solutions hat einen Sicherheitsbericht für Einzelhandelsmitarbeiter im Vereinigten Königreich veröffentlicht, der auf einer YouGov-Umfrage unter über 1.000 Einzelhandelsmitarbeitern basiert und bedeutende Sicherheitsbedenken vor der Urlaubszeit hervorhebt. Die Umfrage zeigt, dass 56% der Mitarbeiter kleinere Diebstähle beobachtet haben, 31% mit organisierten Verbrecherbanden konfrontiert wurden und 50% im vergangenen Jahr feindliche Kundeninteraktionen erlebt haben.
Vier von zehn Mitarbeitern äußern Bedenken um ihre persönliche Sicherheit während der festlichen Einkaufssaison, wobei fast die Hälfte sich während der Nachtschichten weniger sicher fühlt. Der Bericht betont die Rolle der Technologie zur Verbesserung der Sicherheit, wobei 28% der Mitarbeiter Notfallknöpfe bevorzugen, während 70% davon überzeugt sind, dass Körperkameras gefährliche Situationen effektiv entschärfen.
- Technology solutions like panic buttons and body cameras show promise in improving worker safety and security
- 70% of workers confirm body cameras' effectiveness in de-escalating dangerous situations
- 56% of retail workers witnessed petty theft in the last year
- 31% encountered organized crime rings
- 50% experienced hostile customer interactions
- 25% of workers considering quitting their jobs due to safety concerns
- Increased safety risks during extended holiday shopping hours
Insights
The survey findings indicate significant operational challenges in U.K. retail, with
The strong demand signals for panic buttons (
Independent report from Motorola Solutions reveals retail workers’ desires for enhanced safety and security measures to help keep them safer at work
Market research company YouGov conducted the
“No one should feel unsafe at work, but our survey reveals retail workers' concerns for their own safety and the safety of shoppers,” said Vivienne Francis, vice president, Channel Sales EMEA at Motorola Solutions. “The concerns are amplified as we head into the holiday season, when shops are busier, stay open later and may be understaffed. The need for enhanced security is more pressing than ever to help deter theft, de-escalate hostile customer interactions and simultaneously notify everyone, including 9-9-9, in emergencies.”
Key findings in the
-
Retail crime is on the rise: Many retail managers and staff surveyed said they’ve experienced increased crime in their stores in the past year. Over half (
56% ) of retail workers surveyed said they witnessed petty theft in the last year, while31% say they have encountered organised crime rings, and half of retail workers said they experienced hostile customer interactions in the last 12 months. -
Increased safety concerns ahead of festive shopping season: The festive shopping season is a source of worry for retail workers. Four in ten respondents said they are concerned for their personal safety ahead of the rush, particularly as stores extend their opening hours. Of workers who cover both day and evening shifts, almost half feel less safe after the sun goes down – with that number increasing to
54% for women on staff. -
Technology solutions can boost feelings of safety: Technology has the potential to make a difference in how safe retail workers feel. More than a quarter (
28% ) pointed to panic buttons as a technology that would make them feel safer, followed by access control systems, video security systems and body cameras, each at26% . -
Body cameras are an emerging retail safety tool: The survey found that
70% of shop workers believe that body cameras are effective in de-escalating dangerous or hostile situations. A majority of retail staff said the technology can help stores to better understand incidents (58% ) and support investigations (64% ).
“Retailers are increasingly seeking durable, high-performance technology solutions that not only aid in loss prevention but also provide critical protection for staff against aggressive or hostile behaviours, enhancing both security and workplace safety,” said Paul Bremner, principal research analyst at Omdia.
To view the full findings of Motorola Solutions’ 2024 U.K. Retail Worker Safety Survey, download the report here.
About Motorola Solutions
Motorola Solutions is solving for safer. We build and connect technologies to help protect people, property and places. Our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Learn more about how we’re solving for safer communities, safer schools, safer hospitals, safer businesses – safer everywhere – at www.motorolasolutions.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241112134675/en/
Media Contacts
Elvan Lindberg
elvan.lindberg@motorolasolutions.com
+46 707448893
Damien Batey
damien.batey@motorolasolutions.com
+61 428 036 806
Courtney Terlecki
courtney.terlecki@motorolasolutions.com
+1 224 210 4355
Source: Motorola Solutions
FAQ
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