Motorola Solutions Connects Law Enforcement to Real-Time 9-1-1 Intelligence for Faster, Better-Informed Response

Rhea-AI Summary

Motorola Solutions (NYSE: MSI) is enhancing law enforcement response by integrating 9-1-1 intelligence into real-time crime centers (RTCCs). This technology pushes real-time 9-1-1 call data, including transcripts, translations, AI-generated summaries, and community-shared media, directly to RTCCs. The Glendale Police Department in Arizona has successfully used this system to expedite response times and improve decision-making.

The technology, CommandCentral Aware, unifies various data feeds and uses AI to verify incident information. It provides RTCC staff with a comprehensive view of 9-1-1 call details, resource locations, and footage from multiple camera sources. Glendale PD is also exploring regionalizing its RTCC to enhance cross-jurisdictional crime intelligence sharing.

Motorola Solutions will showcase this technology at the International Association of Chiefs of Police (IACP) Conference in Boston, October 19-22, where attendees can experience a simulated RTCC environment.

Positive

• Integration of real-time 9-1-1 intelligence into RTCCs for faster police response
• Successful implementation by Glendale Police Department, leading to quicker suspect apprehension
• Potential for regionalization of RTCCs to improve cross-jurisdictional crime intelligence sharing
• Showcase of technology at IACP Conference, potentially increasing market visibility

Negative

• None.

Insights

Tech Expert

Motorola Solutions' integration of 9-1-1 intelligence into real-time crime centers (RTCCs) represents a significant advancement in law enforcement technology. By pushing real-time call data, transcripts, translations and AI-generated summaries directly to RTCCs, the system enables faster and more informed police responses. The Glendale PD case demonstrates the tangible benefits, with officers able to react to incidents before traditional dispatch processes are complete.

The CommandCentral Aware platform is particularly noteworthy, unifying various data streams and leveraging AI for incident verification. This consolidation of information on a single interface in the RTCC is a game-changer for situational awareness and resource management. The potential for regionalizing RTCCs to address cross-jurisdictional crime further enhances its value proposition.

For investors, this technology positions Motorola Solutions strongly in the public safety market, potentially driving increased adoption and recurring revenue from software and services. The focus on AI and data integration aligns with broader tech trends, suggesting room for continued innovation and market expansion in the public safety sector.

Legal Expert

The implementation of Motorola Solutions' 9-1-1 intelligence system raises important legal considerations. While enhancing law enforcement capabilities, it also touches on privacy and data protection issues. The system's use of AI for call summaries and real-time data sharing must comply with strict legal standards to protect citizens' rights.

Importantly, the technology's ability to expedite response times and provide critical information could potentially reduce liability risks for law enforcement agencies. However, the increased reliance on AI and automated systems in decision-making processes may also introduce new legal challenges, particularly in cases where system errors could lead to wrongful actions.

The regionalization of RTCCs, while beneficial for cross-jurisdictional crime fighting, will require careful legal frameworks to ensure proper data sharing and usage across different agencies. Overall, this technology represents a significant shift in law enforcement practices, necessitating ongoing legal scrutiny and potentially new regulatory frameworks to balance public safety with individual rights.

The Glendale Police Department uses technology to expedite its response to community and enterprise-reported 9-1-1 incidents

CHICAGO--(BUSINESS WIRE)-- Motorola Solutions (NYSE: MSI) is bringing 9-1-1 intelligence into real-time crime centers (RTCCs) to expedite police response when children go missing, retail thefts occur or shots are fired. The company’s technology pushes 9-1-1 call data - including real-time transcripts and translations, AI-generated evolving call summaries and videos or images from community members - into RTCCs, allowing police to act more quickly and decisively.

In Arizona, the Glendale Police Department’s (Glendale PD) RTCC was alerted to a shooting by following a 9-1-1 call’s real-time transcript. RTCC analysts immediately pulled up the security camera at the intersection and saw the homicide suspect fleeing in the victim’s vehicle. The officer was able to react before a computer-aided dispatch (CAD) incident was entered and apprehended the suspect after a pursuit.

“Feeding VESTA 9-1-1 call data into our RTCC gives our officers a jump-start on crimes when seconds really matter,” said Glendale PD Chief Chris Briggs. “From the most common call to large-scale events, we are increasingly relying on Motorola Solutions’ ecosystem of technologies to connect our RTCC with residents and business owners who offer critical, timely incident context.”

“Crime doesn’t neatly happen within one jurisdiction,” added Briggs, whose department is also exploring regionalization of its RTCC to surface intelligence on crime across city lines. “The technologies and intelligence that feed into our RTCC have increased our effectiveness in responding to crime within our city while enhancing real-time collaboration with our regional partners.”

Motorola Solutions’ CommandCentral Aware unifies voice, video and data feeds from public safety, private enterprise and community-facing systems, leveraging AI to verify incident data and speed up response. Built to the highest security standards, the command center solution surfaces, on a single pane of glass in the RTCC, 9-1-1 call details, the location of resources in the field, data from license plate readers and footage from fixed video, mobile and body cameras.

Glendale PD RTCC staff will speak to the technologies and techniques they use to keep their city safe at the Motorola Solutions booth at the International Association of Chiefs of Police (IACP) Conference in Boston, October 19-22. Attendees are encouraged to pre-register for a booth tour, which starts with a video simulation in the company’s Experience Theater (booth #1315) and ends at a pop-up RTCC (booth #1932). Follow along at #IACP2024.

About Motorola Solutions

Motorola Solutions is solving for safer. We build and connect technologies to help protect people, property and places. Our solutions enable the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Learn more about how we’re solving for safer communities, safer schools, safer hospitals, safer businesses – safer everywhere – at www.motorolasolutions.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241017939811/en/

Cathy Longley

Motorola Solutions

+1 (617) 678-2025

cathy.longley@motorolasolutions.com

Source: Motorola Solutions

FAQ

What is Motorola Solutions' new technology for law enforcement?

Motorola Solutions has developed technology that integrates real-time 9-1-1 intelligence into real-time crime centers (RTCCs), providing law enforcement with immediate access to call data, transcripts, translations, and AI-generated summaries to expedite response times.

How has the Glendale Police Department used Motorola Solutions' (MSI) technology?

The Glendale Police Department used Motorola Solutions' technology to quickly respond to a shooting incident. RTCC analysts were alerted by a real-time transcript of a 9-1-1 call, allowing them to access security camera footage and apprehend the suspect before a computer-aided dispatch incident was entered.

What features does Motorola Solutions' (MSI) CommandCentral Aware offer?

CommandCentral Aware unifies voice, video, and data feeds from various sources, uses AI to verify incident data, and displays 9-1-1 call details, resource locations, license plate reader data, and footage from multiple camera types on a single interface in the RTCC.

Where and when will Motorola Solutions (MSI) showcase its RTCC technology?

Motorola Solutions will showcase its RTCC technology at the International Association of Chiefs of Police (IACP) Conference in Boston, from October 19-22. Attendees can pre-register for a booth tour featuring a video simulation and a pop-up RTCC experience.