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Maximus Federal Student Loan Serving Contract Novation Completed

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Maximus (NYSE:MMS) has officially received approval from the U.S. Department of Education to transfer the servicing of 5.6 million student loan accounts from Navient. The transition, set for year-end, will see these accounts moved to Maximus's servicing arm, Aidvantage. Approximately 800 former Navient employees will join Maximus to facilitate this process. The deal emphasizes Maximus's commitment to enhancing borrower experience and fulfilling Federal Student Aid's mission.

Positive
  • Approval for transfer of 5.6 million student loan accounts enhances Maximus's market position.
  • Acquisition of approximately 800 experienced employees from Navient may improve operational efficiency.
Negative
  • None.

U.S. Department of Education Approves Transfer of Contract from Navient to Maximus

RESTON, Va.--(BUSINESS WIRE)-- Maximus (NYSE:MMS), a leading provider of government services worldwide, announced today that the contract novation to transfer the loan servicing for U.S. Department of Education-owned student loan accounts from Navient to Maximus received all necessary approvals from the U.S. Department of Education Office of Federal Student Aid (FSA). Maximus replaces Navient as the contractor for loan servicing of 5.6 million Department of Education-owned student loan accounts.

The accounts will transition to Maximus’s servicing division, Aidvantage, by year end, after a series of communications to borrowers. The loans will remain on the same student loan servicing technology platform, owned by Fiserv, and approximately 800 Navient employees who previously worked on the Department of Education loan servicing team will transfer to Maximus.

“We are pleased to report the completion of the contract novation of the U.S. Department of Education owned student loan accounts. We look forward to supporting FSA as an independent, conflict free provider, committed to providing an enhanced focus on the borrower experience and to help fulfill FSA’s mission,” stated Teresa Weipert, General Manager, Maximus Federal Services.

“We welcome our new colleagues joining us from Navient, many of whom have decades of service and bring a deep understanding of the borrower experience,” commented Weipert. “To help ensure a smooth transition, Navient will subcontract to Maximus for the first 90 days.”

About Maximus
Since 1975, Maximus (NYSE:MMS) has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability, and efficiency of government-sponsored programs. With approximately 34,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Italy, Saudi Arabia, Singapore, South Korea, Sweden, and the United Kingdom. For more information, visit maximus.com.

Investor Relations

James Francis 703.251.8526

Madison West 703.251.8443

InvestorRelations@maximus.com

Media & Public Relations

Eileen Rivera 571.329.3410

media@maximus.com

Source: Maximus

FAQ

What does the contract transfer from Navient to Maximus entail?

The transfer involves the servicing of 5.6 million student loan accounts from Navient to Maximus, approved by the U.S. Department of Education.

When will the transition of student loans to Maximus take place?

The transition is expected to be completed by the end of the year.

How many employees are transferring from Navient to Maximus?

Approximately 800 employees from Navient will join Maximus as part of the contract transfer.

What is the purpose of the contract novation to Maximus?

The contract novation aims to enhance the borrower experience in servicing student loans.

What are the expected benefits of Maximus taking over from Navient?

Maximus is committed to improving borrower support and providing a conflict-free service.

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