Mimecast Now Certified in the ServiceNow Store

Rhea-AI Summary

Mimecast (NASDAQ: MIME) has achieved certification for its application with ServiceNow, enhancing the integration of email security services. This certification confirms the app's compliance with performance, security, and compatibility standards. The integration will streamline helpdesk operations, allowing users to manage Mimecast functionalities directly from the ServiceNow console. Key features include monitoring email queue volumes and managing URLs and sender statuses effectively. This development aims to improve operational efficiency for Mimecast's joint customers.

Positive

• Certification of Mimecast's application with ServiceNow enhances credibility and marketability.
• Streamlined helpdesk operations will boost customer productivity.
• Integration allows for efficient management of critical email security functions from one platform.

Negative

• None.

LEXINGTON, Mass., Sept. 01, 2020 (GLOBE NEWSWIRE) -- Mimecast (NASDAQ: MIME) today announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store.  Certification by ServiceNow is only granted to apps available in the store and signifies that Mimecast has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also helps ensure that best practices are utilized in the design and implementation of Mimecast with ServiceNow.

The new integration is engineered to boost helpdesk efficiencies by allowing customers to remain in the ServiceNow administrative console and toggle to the appropriate Mimecast security action they wish to perform. This gives joint customers the ability to quickly and easily monitor the health of their critical infrastructure, such as email queue volumes, and automatically respond to issues before they become a potential problem.  

Mimecast and ServiceNow joint customers will benefit from the added layers of efficiency offered by quick access to routine functions, all from one application. Mimecast has identified the most frequently performed functions, previously managed exclusively in the Mimecast administrative console, and have moved them fully into ServiceNow. Actions available within the ServiceNow console include managing the hold queue, managing URLs and senders, and tracking the status of Mimecast services.

“Actions within an administrative console need to be rapid and automated in order to remediate issues in a timely manner and keep your organization operational at all times,” said Jules Martin, vice president of business development at Mimecast. “By integrating with ServiceNow, our joint customers will be able to get the best out of the tools they use to drive efficiency.”

Mimecast: Relentless protection. Resilient world.™

Mimecast (NASDAQ: MIME) was born in 2003 with a focus on delivering relentless protection. Each day, we take on cyber disruption for our tens of thousands of customers around the globe; always putting them first, and never giving up on tackling their biggest security challenges together. We are the company that built an intentional and scalable design ideology that solves the number one cyberattack vector – email. We continuously invest to thoughtfully integrate brand protection, security awareness training, web security, compliance and other essential capabilities. Mimecast is here to help protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world. Learn more about us at www.mimecast.com.

ServiceNow Store

The ServiceNow Store is the exclusive source for Now Certified apps from ISV Technology Partners that complement and extend ServiceNow and accelerate time to value for customers.

Mimecast is either a registered trademark and/or trademark of Mimecast Services Limited in the United States and/or other countries.  ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Mimecast Social Media Resources

LinkedIn: Mimecast

Facebook: Mimecast

Twitter: @Mimecast

Blog: Cyber Resilience Insights

Press Contact

Alison Raymond Walsh | Press@Mimecast.com | 617-393-7126

Investor Contact

Robert Sanders | Investors@Mimecast.com | 617-393-7074

FAQ

What is the significance of Mimecast's certification with ServiceNow?

The certification signifies that Mimecast's application meets strict performance, security, and compatibility standards, improving its reliability for users.

How does the Mimecast and ServiceNow integration enhance helpdesk efficiency?

The integration allows helpdesk personnel to manage Mimecast security functions directly within the ServiceNow console, streamlining workflows.

What functionalities can customers access through the ServiceNow integration?

Customers can manage email hold queues, URLs, sender statuses, and track Mimecast service statuses from the ServiceNow platform.

When was Mimecast's integration with ServiceNow announced?

The integration was announced on September 1, 2020.

What does NASDAQ: MIME refer to?

NASDAQ: MIME is the stock symbol for Mimecast, which trades on the NASDAQ stock exchange.