Mercury Insurance is Ready to Assist Texas/Oklahoma Policyholders Impacted by Heavy Storms

Rhea-AI Summary

Mercury Insurance is prepared to assist policyholders in Texas and Oklahoma affected by recent severe storms. Customers can report claims 24/7 via the hotline at (800) 503-3724 or through the online claims portal. The company offers a web-based app for easy claims initiation, and dedicated claims adjusters are ready to assess damages. Policyholders should take steps to protect property from further damage, provide detailed information and photos, and maintain records of additional living expenses. Mercury also advises annual policy reviews with local agents to ensure adequate coverage.

Positive

• Mercury Insurance offers 24/7 claims reporting via a hotline and online portal, ensuring continuous support for policyholders.
• The web-based app simplifies the claims process, enabling a streamlined and user-friendly experience.
• Dedicated claims adjusters are available to promptly evaluate storm-related damages, enhancing service efficiency.
• Policyholders receive detailed guidance on the claims filing process, which helps expedite claims and improves customer satisfaction.
• Mercury advises annual policy reviews, promoting proactive coverage management and customer awareness.

Negative

• The press release does not provide specific data on the extent of damage or the number of claims expected, leaving investors uncertain about potential financial impacts.
• No information is provided on the average time for claims resolution, which could be a concern for policyholders needing quick relief.
• There is no mention of the financial reserves Mercury has set aside for storm-related claims, raising questions about the company's preparedness for large-scale payouts.

Mercury policyholders can report claims anytime at (800) 503-3724

LOS ANGELES, May 29, 2024 /PRNewswire/ -- Mercury Insurance policyholders who have been impacted by recent heavy storms in Texas and Oklahoma can report damages and losses through Mercury's claims hotline at (800) 503-3724 or digitally by visiting https://www.mercuryinsurance.com/claims/residence-claim.html

"We recognize that the recovery process after a storm can be a difficult and emotional time. However, the Mercury claims team is here for our Texas and Oklahoma customers impacted by the severe weather," says Bonnie Lee, Vice President, Property Claims at Mercury Insurance.

In the aftermath of the storm, impacted policyholders also have the option to initiate a claim seamlessly through Mercury's user-friendly web-based app or via telephone. Those choosing the digital route will be guided through a straightforward process using clear prompts. Mercury's dedicated claims adjusters stand ready to evaluate storm-related damages.

For homeowners seeking further guidance on the claims filing process, detailed information can be found at the company's online claims portal. Mercury policyholders should follow these steps to help expedite the process:

• Contact Mercury immediately to report your loss at 800-503-3724 or digitally by visiting https://www.mercuryinsurance.com/claims/residence-claim.html
• Take a moment to protect your property from further damage (i.e., tarps on damaged roofs).
• Be prepared to provide your policy number.
• Provide all of your contact information so your adjuster can reach you. It's important that you provide all your phone numbers, even if temporary.
• Take account and be prepared to provide a complete description of your damage. Have photos of your damage ready to share with your assigned adjuster.
• If available, have any pre-loss photos/videos of your property or its contents ready to share with your adjuster. This will assist your adjuster with the damage evaluation process.
• Do not remove any debris or damaged property that may be related to your claim. Please note that if it is unsafe to keep any damaged personal items, please take photos of the unsafe items for your adjuster to review as part of your claims, then properly discard unsafe items.
• Keep records and receipts for additional living expenses that were incurred if you were forced to leave your home, and provide copies to your adjuster.

Mercury also provides advice for Texans and Oklahomans on how to begin cleaning up after a storm at its resource center: https://www.mercuryinsurance.com/resources/weather/.

Mercury Insurance encourages customers to review their homeowners and auto insurance policies with their local agents on a yearly basis to ensure they have the coverage they need.

Headquartered in Los Angeles, Mercury Insurance provides auto, homeowners and business insurance through more than 4,700 employees and a network of more than 8,000 independent agents in 11 states.

About Mercury Insurance

Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier offering personal auto, homeowners, and renters insurance directly to consumers and through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury also writes business owners, business auto, landlord, commercial multi-peril and mechanical protection insurance in various states.

Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service. Mercury has earned "A" ratings from A.M. Best and Fitch, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information visit www.MercuryInsurance.com or follow the company on Twitter or Facebook.

 

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SOURCE Mercury General Corporation

FAQ

How can Mercury Insurance policyholders in Texas and Oklahoma report storm damage claims?

Policyholders can report claims via the hotline at (800) 503-3724 or digitally at https://www.mercuryinsurance.com/claims/residence-claim.html.

What steps should Mercury Insurance policyholders take after reporting a storm damage claim?

Policyholders should protect their property from further damage, provide their policy number, detailed damage descriptions, and photos, and keep records of additional living expenses.

Does Mercury Insurance provide guidance on the storm claims filing process?

Yes, Mercury offers detailed guidance on their online claims portal to help expedite the process for policyholders.

Can Mercury Insurance policyholders report claims through a web-based app?

Yes, policyholders can initiate claims using Mercury's user-friendly web-based app.

Why does Mercury Insurance recommend annual reviews of homeowners and auto insurance policies?

Annual reviews ensure that policyholders have the coverage they need and are aware of any changes that may affect their insurance.