Welcome to our dedicated page for LivePerson news (Ticker: LPSN), a resource for investors and traders seeking the latest updates and insights on LivePerson stock.
LivePerson Inc. (NASDAQ: LPSN) is a leading provider of digital customer conversation solutions, empowering brands worldwide through its award-winning Conversational Cloud platform. Established in 1995 and headquartered in New York City, LivePerson has been publicly traded since 2000. With over 1,200 employees, the company maintains a global presence with offices in key locations including Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, and Amsterdam.
LivePerson's core business revolves around its innovative platform, LiveEngage, which allows brands to engage with consumers via online and mobile messaging. The platform offers unmatched security and scalability, enabling proactive customer connections that drive enhanced sales and foster brand loyalty. Trusted by prominent brands such as HSBC, Chipotle, and Virgin Media, LivePerson facilitates nearly a billion conversational interactions monthly, leveraging a robust data set and AI-powered tools to transform contact centers and enhance customer experiences.
In recent times, LivePerson has made significant strides in its market. The company’s financial performance for Q4 2023 reported a revenue of $95.5 million, a decrease from the previous year due to strategic exits from lower-margin business lines. Despite this, the company saw a growth in average revenue per customer, highlighting its strong value proposition. The first quarter of 2024 showed continued progress with key operational improvements and strategic deals, including expansions and new logos.
LivePerson's innovative approach has garnered recognition, such as the #1 Most Innovative AI Company by Fast Company and multiple Stevie Awards for its business intelligence solutions. The company also announced a partnership with Infinity to enhance digital experiences through conversational data and intelligence, and with Avaya to integrate voice and digital channels, demonstrating its commitment to continuous innovation and customer-centric advancements.
The company’s Conversational AI capabilities utilize AI to streamline operations, supercharge agent productivity, and deliver personalized customer interactions. LivePerson’s financial strategies are also noteworthy, with recent efforts to restructure debt and raise new capital through strategic partnerships.
For more information, visit liveperson.com.
LivePerson, Inc. (Nasdaq: LPSN) reported recent grants of equity-based incentive awards under the Inducement Plan for new hires. The grants included 22 grants of restricted stock units (RSUs) totaling 1,367,572 shares of Common Stock. These awards were made between June 1, 2023, and April 30, 2024. The RSUs vest over 4 years or 2 years, depending on the grant date, subject to continued employment.
LivePerson, Inc. (NASDAQ: LPSN) announced total revenue of $85.1M for Q1 2024, above the high end of their guidance range, and adjusted EBITDA above the midpoint of their guidance range. Despite a 20.9% decrease in revenue due to customer churn and exiting non-core business lines, the company signed 40 deals in total, showing progress in key transformation areas. CEO John Sabino highlighted improvements in go-to-market leadership, operations, product integration, and deleveraging efforts. CFO John Collins emphasized a rightsized cost structure and a solid foundation for profitable growth. The company reported a net loss of $35.6 million for Q1 2024, with adjusted operating loss of $7.7 million. Adjusted EBITDA for Q1 2024 was $0.5 million, a turnaround from a loss in Q1 2023. Cash balance was $127.1 million at the end of Q1 2024, down from $210.8 million at the end of Q4 2023, after repaying the 2024 Notes in full.
LivePerson has been recognized as a Leader in G2 Grid® reports for Bot Platforms, Chatbots, Conversational Marketing, and Live Chat based on user reviews. The company also achieved best-in-class rankings in implementation and usability indices across AI and digital customer conversation categories.
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