LivePerson recognized in the Gartner® Hype Cycle™ for Digital Commerce and Banking Customer Experience reports
LivePerson (Nasdaq: LPSN), a leader in digital customer conversations, has been recognized in two Gartner® Hype Cycle™ reports for 2024: Digital Commerce and Banking Customer Experience. The company was named a Sample Vendor in both reports, which provide insights on technology maturity and adoption. This recognition follows LivePerson's inclusion in multiple Gartner reports over the past year, including the Hype Cycle for Customer Service and Support Technologies for three consecutive years.
Alex Kroman, Chief Product and Technology Officer at LivePerson, emphasized the company's role in helping large, complex brands transform their businesses using AI-powered customer conversations. The recognition underscores LivePerson's commitment to driving improved customer experiences and business outcomes across various industries, including digital commerce and banking.
LivePerson (Nasdaq: LPSN), un leader nelle conversazioni digitali con i clienti, è stata riconosciuta in due rapporti Gartner® Hype Cycle™ per il 2024: Commercio Digitale e Esperienza del Cliente nel Settore Bancario. L'azienda è stata nominata fornitore esemplare in entrambi i rapporti, che offrono approfondimenti sulla maturità e sull'adozione della tecnologia. Questo riconoscimento segue l'inclusione di LivePerson in diversi rapporti Gartner nell'ultimo anno, inclusa la Hype Cycle per le Tecnologie di Servizio e Supporto al Cliente per tre anni consecutivi.
Alex Kroman, Chief Product and Technology Officer di LivePerson, ha sottolineato il ruolo dell'azienda nell'aiutare grandi marchi complessi a trasformare le loro attività utilizzando conversazioni con i clienti potenziate dall'AI. Il riconoscimento enfatizza l'impegno di LivePerson nel migliorare le esperienze dei clienti e i risultati aziendali in vari settori, incluso il commercio digitale e la banca.
LivePerson (Nasdaq: LPSN), un líder en conversaciones digitales con clientes, ha sido reconocida en dos informes de Gartner® Hype Cycle™ para 2024: Comercio Digital y Experiencia del Cliente en el Sector Bancario. La compañía fue nombrada proveedor de muestra en ambos informes, que ofrecen información sobre la madurez y adopción de la tecnología. Este reconocimiento sigue a la inclusión de LivePerson en varios informes de Gartner en el último año, incluido el Hype Cycle para Tecnologías de Servicio y Soporte al Cliente durante tres años consecutivos.
Alex Kroman, Director de Producto y Tecnología en LivePerson, enfatizó el papel de la empresa en ayudar a grandes marcas complejas a transformar sus negocios a través de conversaciones con clientes impulsadas por IA. El reconocimiento subraya el compromiso de LivePerson de mejorar las experiencias de los clientes y los resultados comerciales en diversas industrias, incluido el comercio digital y la banca.
라이브퍼슨 (Nasdaq: LPSN), 디지털 고객 대화의 선두주자로, 2024년 두 개의 가트너® 하이프 사이클™ 보고서 - 디지털 상거래 및 은행 고객 경험 -에서 인정받았습니다. 이 회사는 기술의 성숙도와 채택에 대한 통찰력을 제공하는 두 보고서 모두에서 샘플 공급업체로 지명되었습니다. 이 인정은 라이브퍼슨이 지난 1년 동안 여러 가트너 보고서에 포함된 이후 이루어진 것으로, 고객 서비스 및 지원 기술을 위한 하이프 사이클에서 3년 연속 포함되었습니다.
라이브퍼슨의 최고 제품 및 기술 책임자인 알렉스 크로만은 AI 기반 고객 대화를 통해 대규모 복잡한 브랜드가 비즈니스를 변혁할 수 있도록 돕는 회사의 역할을 강조했습니다. 이번 인정은 디지털 상거래 및 은행을 포함한 다양한 산업에서 고객 경험과 비즈니스 성과를 개선하기 위한 라이브퍼슨의 의지를 강조합니다.
LivePerson (Nasdaq: LPSN), un leader dans les conversations numériques avec les clients, a été reconnu dans deux rapports Gartner® Hype Cycle™ pour 2024 : Commerce Numérique et Expérience Client Bancaire. L'entreprise a été désignée comme fournisseur modèle dans les deux rapports, qui fournissent des informations sur la maturité et l'adoption des technologies. Cette reconnaissance fait suite à l'inclusion de LivePerson dans plusieurs rapports Gartner au cours de l'année dernière, y compris le Hype Cycle pour les Technologies de Service et de Support Client pendant trois années consécutives.
Alex Kroman, directeur des produits et de la technologie chez LivePerson, a souligné le rôle de l'entreprise dans l'aide aux grandes marques complexes dans la transformation de leurs activités grâce à des conversations avec les clients alimentées par l'IA. Cette reconnaissance souligne l'engagement de LivePerson à améliorer les expériences clients et les résultats commerciaux dans divers secteurs, y compris le commerce numérique et la banque.
LivePerson (Nasdaq: LPSN), ein führendes Unternehmen für digitale Kundenkommunikation, wurde in zwei Gartner® Hype Cycle™ Berichten für 2024 anerkannt: Digital Commerce und Banking-Kundenerfahrung. Das Unternehmen wurde in beiden Berichten als Musteranbieter ausgewiesen, die Einblicke in die Reifung und die Akzeptanz von Technologie bieten. Diese Anerkennung folgt der Aufnahme von LivePerson in mehreren Gartner-Berichten im vergangenen Jahr, einschließlich des Hype Cycle für Kundenservice- und Supporttechnologien über drei aufeinanderfolgende Jahre.
Alex Kroman, Chief Product and Technology Officer bei LivePerson, betonte die Rolle des Unternehmens bei der Unterstützung großer, komplexer Marken bei der Transformation ihrer Geschäfte durch KI-unterstützte Kundenkommunikation. Diese Anerkennung unterstreicht das Engagement von LivePerson, die Kundenerfahrungen und Geschäftsergebnisse in verschiedenen Branchen, einschließlich digitalem Handel und Banking, zu verbessern.
- Recognized as a Sample Vendor in two Gartner Hype Cycle reports for 2024
- Named in multiple Gartner research reports over the past 12 months
- Included in the Hype Cycle for Customer Service and Support Technologies for three consecutive years
- None.
Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities.
Per the reports, "The Hype Cycle for Digital Commerce, 2024 aims to help digital commerce leaders stay ahead of trends to support their technology investment decisions," and "the Hype Cycle for Banking Customer Experience, 2024 is meant to help financial services leaders learn about the technologies and strategies necessary to bring contextual data to bear in customer journeys across all channels."
"From digital commerce on a massive scale to targeted use cases for highly-regulated industries like banking, LivePerson serves as a trusted partner for enterprises transforming their business around AI-powered customer conversations," said Alex Kroman, Chief Product and Technology Officer at LivePerson. "Our customers are among the world's largest, most complex brands, and we believe this recognition underscores our commitment to helping them drive better customer experiences and business outcomes."
In addition to the new Hype Cycles, LivePerson has been recognized in Gartner research and reports multiple times over the past 12 months, including being named:
- A Sample Vendor in the Gartner Hype Cycle™ for Customer Service and Support Technologies3 for three consecutive years
- A Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support4 for two consecutive years
- A Representative Vendor in the 2023 Gartner Market Guide for Speech Analytics Platforms5
To learn more about LivePerson's solutions for enterprise conversations, visit liveperson.com, and download the Gartner Hype Cycles for Digital Commerce, 2024 and Banking Customer Experience, 2024 using your Gartner.com login.
1 Gartner, Hype Cycle for Digital Commerce, 2024, By Sandy Shen, 8 July 2024.
2 Gartner, Hype Cycle for Banking Customer Experience, 2024, By Jonathan Jackson, Uri Lerner, Jeff Casey, 10 July 2024.
3 Gartner, Hype Cycle for Customer Service and Support Technologies, 2023, By Drew Kraus, 25 July 2023.
4 Gartner, Market Guide for Digital Customer Service and Support, By David Norrie, Steve Blood, Bern Elliot, 18 September 2023.
5 Gartner, Market Guide for Speech Analytics Platforms, By Uma Challa, Brian Weber, Daniel O'Sullivan, 22 March 2023.
GARTNER and HYPE CYCLE are registered trademarks of Gartner, Inc. and/or its affiliates in the
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.
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