LivePerson launches customer-driven community to foster contact center transformation and growth
Rhea-AI Summary
LivePerson (Nasdaq: LPSN) has launched the LivePerson Community, a customer-driven platform designed to foster contact center transformation and growth. This new initiative aims to help brands maximize the value of LivePerson's customer conversations platform and transform their contact centers into digital-first hubs for customer experience.
The community offers various resources, including product documentation, use cases, industry benchmarks, and access to LivePerson's Conversational Growth Paths. Key features include self-service support, learning and growth opportunities, and co-innovation tools. The platform is expected to drive measurable business outcomes for LivePerson's customers by optimizing contact center transformations and accelerating ROI with new strategies.
Positive
- Launch of LivePerson Community to facilitate customer connection and growth
- Provision of resources like product documentation, use cases, and industry benchmarks
- Access to LivePerson's Conversational Growth Paths for contact center transformation
- Potential for driving measurable business outcomes and accelerating ROI for customers
- Making solutions more accessible to mid-market and SMB customers
Negative
- None.
The LivePerson Community empowers customers to achieve
better business results through self-service, collaboration, and co-innovation
"Listening to customer feedback, we uncovered the need for a dedicated space where they could learn from each other, brainstorm and develop new use cases and product enhancements, and access LivePerson resources and experts. The LivePerson Community is exactly that — a hub for collaboration and innovation designed entirely around the needs of our customers," said Kevin Meeks, Chief Customer Officer at LivePerson. "Even more importantly, the Community helps our customers drive their digital transformations forward together and take an even greater role in shaping the future of digital-first engagement."
The LivePerson Community will launch with a wealth of resources, including product documentation, use cases, and industry benchmarks. Customers will also have full access to LivePerson's Conversational Growth Paths, the company's contact center transformation blueprints for quick time-to-value and long-term success.
"Even in its early days, the LivePerson Community has proven to be an excellent resource. It provides straightforward access to valuable articles on best practices, helping us refine our strategies. Connecting with other customers to exchange insights will be vital for the continued growth and development of our use of LivePerson products," said Mark Malizia, Customer Operations Strategist at the Project Management Institute, one of the community's early adopters.
As the go-to destination for learning and co-innovation, new resources will continually be added to the Community, including forums to exchange best practices and share product feedback. The company's existing Knowledge Center will ultimately be fully incorporated into the LivePerson Community, while its Developer Center will continue to be available for deeper, developer-focused knowledge.
Key features of the LivePerson Community include:
- Self-Service Support: discussion forums and comprehensive product documentation help customers get the most out of LivePerson's platform.
- Learning and Growth: product roadmaps, best practices, and strategic resources (including LivePerson's Conversational Growth Paths and maturity models) help customers realize the ROI of AI and automation in digital-first conversations.
- Co-Innovation: coming soon, vertical-focused user groups and product enhancement voting will help customers actively shape the future of LivePerson's platform.
This launch is expected to drive measurable business outcomes for LivePerson's customers as they optimize their contact center transformations and accelerate ROI with new use cases and strategies. The LivePerson Community's self-service tools and documentation also make the company's solutions more accessible to mid-market and SMB customers.
"While most business leaders recognize the value of bringing digital-first conversations and AI together, there's still confusion about how to put it all into practice and achieve meaningful outcomes," said John Sabino, CEO of LivePerson. "The LivePerson Community centralizes our nearly 30 years of experience helping the world's top brands digitally transform — and will become the go-to destination for maximizing the value of customer conversations."
Join the LivePerson Community to explore the tools available to help businesses innovate and grow.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital-first customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson
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