LivePerson launches customer-driven community to foster contact center transformation and growth
LivePerson (Nasdaq: LPSN) has launched the LivePerson Community, a customer-driven platform designed to foster contact center transformation and growth. This new initiative aims to help brands maximize the value of LivePerson's customer conversations platform and transform their contact centers into digital-first hubs for customer experience.
The community offers various resources, including product documentation, use cases, industry benchmarks, and access to LivePerson's Conversational Growth Paths. Key features include self-service support, learning and growth opportunities, and co-innovation tools. The platform is expected to drive measurable business outcomes for LivePerson's customers by optimizing contact center transformations and accelerating ROI with new strategies.
LivePerson (Nasdaq: LPSN) ha lanciato la LivePerson Community, una piattaforma guidata dai clienti progettata per favorire la trasformazione e la crescita dei contact center. Questa nuova iniziativa mira ad aiutare i marchi a massimizzare il valore della piattaforma di conversazioni con i clienti di LivePerson e a trasformare i loro contact center in hub digitali per l'esperienza del cliente.
La community offre varie risorse, inclusa la documentazione del prodotto, casi d'uso, benchmark di settore e accesso ai Percorsi di Crescita Conversazionale di LivePerson. Le caratteristiche principali includono supporto self-service, opportunità di apprendimento e crescita, e strumenti di co-innovazione. La piattaforma è destinata a generare risultati commerciali misurabili per i clienti di LivePerson ottimizzando le trasformazioni dei contact center e accelerando il ROI con nuove strategie.
LivePerson (Nasdaq: LPSN) ha lanzado la LivePerson Community, una plataforma impulsada por los clientes diseñada para fomentar la transformación y el crecimiento de los centros de contacto. Esta nueva iniciativa tiene como objetivo ayudar a las marcas a maximizar el valor de la plataforma de conversaciones con los clientes de LivePerson y transformar sus centros de contacto en centros digitales para la experiencia del cliente.
La comunidad ofrece diversos recursos, incluyendo documentación del producto, casos de uso, benchmarks de la industria y acceso a los Caminos de Crecimiento Conversacional de LivePerson. Las características clave incluyen soporte autoservicio, oportunidades de aprendizaje y crecimiento, y herramientas de co-innovación. Se espera que la plataforma impulse resultados comerciales medibles para los clientes de LivePerson optimizando las transformaciones de los centros de contacto y acelerando el ROI con nuevas estrategias.
라이브퍼슨 (Nasdaq: LPSN)이 고객 중심의 플랫폼인 라이브퍼슨 커뮤니티를 출시했습니다. 이 플랫폼은 콜센터의 혁신과 성장을 촉진하도록 설계되었습니다. 이 새로운 이니셔티브는 브랜드가 라이브퍼슨의 고객 대화 플랫폼에서 가치를 극대화하고 콜센터를 디지털 우선 고객 경험 허브로 변모시키는데 도움을 주는 것을 목표로 합니다.
커뮤니티는 제품 문서, 사용 사례, 업계 벤치마크 및 라이브퍼슨의 대화형 성장 경로에 대한 접근을 포함한 다양한 리소스를 제공합니다. 주요 기능에는 셀프 서비스 지원, 학습 및 성장 기회, 그리고 공동 혁신 도구가 포함됩니다. 이 플랫폼은 콜센터 혁신을 최적화하고 새로운 전략을 통해 ROI를 가속화함으로써 라이브퍼슨 고객을 위한 측정 가능한 비즈니스 결과를 창출할 것으로 예상됩니다.
LivePerson (Nasdaq: LPSN) a lancé la LivePerson Community, une plateforme axée sur les clients, conçue pour favoriser la transformation et la croissance des centres de contact. Cette nouvelle initiative vise à aider les marques à maximiser la valeur de la plateforme de conversations avec les clients de LivePerson et à transformer leurs centres de contact en centres numériques pour l'expérience client.
La communauté propose diverses ressources, y compris la documentation produit, des cas d'utilisation, des références sectorielles et un accès aux Chemins de Croissance Conversationnelle de LivePerson. Les principales caractéristiques incluent un support en libre-service, des opportunités d'apprentissage et de croissance et des outils de co-innovation. La plateforme devrait entraîner des résultats commerciaux mesurables pour les clients de LivePerson en optimisant les transformations des centres de contact et en accélérant le retour sur investissement grâce à de nouvelles stratégies.
LivePerson (Nasdaq: LPSN) hat die LivePerson Community ins Leben gerufen, eine kundenorientierte Plattform, die darauf abzielt, die Transformation und das Wachstum von Kontaktzentren zu fördern. Diese neue Initiative soll Marken dabei helfen, den Wert der Kundenkommunikationsplattform von LivePerson zu maximieren und ihre Kontaktzentren in digitale Erst-Anlaufstellen für das Kundenerlebnis zu verwandeln.
Die Community bietet verschiedene Ressourcen, einschließlich Produktdokumentation, Anwendungsfälle, Branchenbenchmarks und Zugang zu LivePersons Konversational Growth Paths. Zu den Hauptmerkmalen gehören Self-Service-Support, Lern- und Wachstumschancen sowie Co-Innovation-Tools. Die Plattform wird voraussichtlich messbare Geschäftsergebnisse für die Kunden von LivePerson liefern, indem sie die Transformationen der Kontaktzentren optimiert und den ROI mit neuen Strategien beschleunigt.
- Launch of LivePerson Community to facilitate customer connection and growth
- Provision of resources like product documentation, use cases, and industry benchmarks
- Access to LivePerson's Conversational Growth Paths for contact center transformation
- Potential for driving measurable business outcomes and accelerating ROI for customers
- Making solutions more accessible to mid-market and SMB customers
- None.
The LivePerson Community empowers customers to achieve
better business results through self-service, collaboration, and co-innovation
"Listening to customer feedback, we uncovered the need for a dedicated space where they could learn from each other, brainstorm and develop new use cases and product enhancements, and access LivePerson resources and experts. The LivePerson Community is exactly that — a hub for collaboration and innovation designed entirely around the needs of our customers," said Kevin Meeks, Chief Customer Officer at LivePerson. "Even more importantly, the Community helps our customers drive their digital transformations forward together and take an even greater role in shaping the future of digital-first engagement."
The LivePerson Community will launch with a wealth of resources, including product documentation, use cases, and industry benchmarks. Customers will also have full access to LivePerson's Conversational Growth Paths, the company's contact center transformation blueprints for quick time-to-value and long-term success.
"Even in its early days, the LivePerson Community has proven to be an excellent resource. It provides straightforward access to valuable articles on best practices, helping us refine our strategies. Connecting with other customers to exchange insights will be vital for the continued growth and development of our use of LivePerson products," said Mark Malizia, Customer Operations Strategist at the Project Management Institute, one of the community's early adopters.
As the go-to destination for learning and co-innovation, new resources will continually be added to the Community, including forums to exchange best practices and share product feedback. The company's existing Knowledge Center will ultimately be fully incorporated into the LivePerson Community, while its Developer Center will continue to be available for deeper, developer-focused knowledge.
Key features of the LivePerson Community include:
- Self-Service Support: discussion forums and comprehensive product documentation help customers get the most out of LivePerson's platform.
- Learning and Growth: product roadmaps, best practices, and strategic resources (including LivePerson's Conversational Growth Paths and maturity models) help customers realize the ROI of AI and automation in digital-first conversations.
- Co-Innovation: coming soon, vertical-focused user groups and product enhancement voting will help customers actively shape the future of LivePerson's platform.
This launch is expected to drive measurable business outcomes for LivePerson's customers as they optimize their contact center transformations and accelerate ROI with new use cases and strategies. The LivePerson Community's self-service tools and documentation also make the company's solutions more accessible to mid-market and SMB customers.
"While most business leaders recognize the value of bringing digital-first conversations and AI together, there's still confusion about how to put it all into practice and achieve meaningful outcomes," said John Sabino, CEO of LivePerson. "The LivePerson Community centralizes our nearly 30 years of experience helping the world's top brands digitally transform — and will become the go-to destination for maximizing the value of customer conversations."
Join the LivePerson Community to explore the tools available to help businesses innovate and grow.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital-first customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson
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