Lennox Industries Launches Warranty Your Way™ as the Industry First for Home Comfort System Parts and Labor Coverage at No Additional Cost

Rhea-AI Summary

Lennox Industries, based in Richardson, Texas, has unveiled a groundbreaking warranty program called Warranty Your Way™, offering three years of labor coverage at no extra cost for its heating and cooling products. This initiative addresses the common homeowner frustration regarding unexpected repair costs, where labor typically accounts for 85% of expenses. The program not only enhances customer confidence but also provides a competitive edge for dealers. Lennox aims to redefine HVAC warranties through this innovative offering, reinforcing its commitment to quality and customer satisfaction.

Positive

• First in the HVAC industry to offer three-year labor coverage at no additional cost.
• Addresses homeowner frustrations regarding repair costs, improving customer satisfaction.
• Enhances competitiveness for dealers through customizable warranty options.

Negative

• None.

RICHARDSON, Texas, Feb. 23, 2022 /PRNewswire/ -- Lennox Industries is launching an industry-leading limited warranty offering with customizable and complete system coverage for parts and labor, providing greater peace of mind to homeowners. Through Warranty Your Way™, homeowners now have the opportunity to obtain labor coverage on eligible heating and cooling products, as well as more limited warranty and coverage options at no additional cost, putting the power of choice in the hands of homeowners.

Lennox Industries is the first and only heating and cooling manufacturer featuring the option to obtain three-year labor coverage at no additional cost. Traditionally in the heating and cooling industry, labor has not been covered as part of the standard manufacturer's limited warranty, a misunderstanding that can be a challenging experience for the homeowner.

"With the launch of Warranty Your Way, we are setting the new standard for HVAC manufacturer limited warranties and continuing Lennox' legacy of innovation in all aspects of the industry," said Quan Nguyen, VP & General Manager at Lennox Industries. "We're giving homeowners the transparency and peace of mind to feel confident about their warranty parts and labor coverage and keep their home comfort system performing optimally. Through our new industry-leading warranty offering, we're proving that perfect air isn't just something Lennox talks about—it's something we stand behind."

According to a recent study conducted by Lennox, "Warranty" was the number one frustration for homeowners. When a failure occurs, the average cost of repair is 85% labor and only 15% parts, leading to unexpected costly repairs for both the homeowner and dealer. With Warranty Your Way, Lennox is giving homeowners personalized, easy-to-understand complete coverage options and providing dealers with the market differentiation to help them stand out in a competitive market.

"Dealers are the core of our company, and we are constantly seeking ways to improve their business as well as enhance the homeowner experience," said Kim McGill, VP of Marketing at Lennox Industries. "The Warranty Your Way limited warranty coverage options provide customizable labor coverage packages that best fit our dealers' business models and the homeowner's needs, leading to stronger customer relationships and upward business growth for our network of exceptional dealers."

Additional labor coverage can be purchased through the Comfort Shield® program, which is provided by Service Net Warranty, LLC, part of AIG, and is transferable. For more information on the industry-leading warranty and coverage, visit Lennox.com/WarrantyYourWay.

*Terms, conditions, and exclusions apply. We encourage you to read the full terms and conditions at Lennox.com/WarrantyYourWay.

About Lennox Industries
Lennox Industries, a division of Lennox International Inc. (NYSE: LII), is in constant pursuit of perfect air because we believe everyone deserves it. Whatever your version of perfect is, we can help make it happen. Offering some of the quietest and most efficient units on the market, the first ultra-low emissions furnace, and hospital-grade air filtration, Lennox has a history of designing innovative heating, cooling and indoor air quality products. Lennox' approach to product design has earned it more Dealer Design awards than its competitors combined and multiple ENERGY STAR Most Efficient certifications. Lennox is a proud contributor to its communities, investing in the future of the HVAC industry and giving back through its corporate social responsibility program, Feel The Love. For more information about how Lennox is redefining air, visit Lennox.com/Residential.

 

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SOURCE Lennox Industries

FAQ

What is the Warranty Your Way™ program launched by Lennox Industries?

The Warranty Your Way™ program offers three years of labor coverage at no additional cost for Lennox heating and cooling products.

How does the Warranty Your Way™ program benefit homeowners?

It provides homeowners with comprehensive coverage for both parts and labor, reducing unexpected repair costs.

What percentage of repair costs do labor typically account for according to Lennox Industries?

Labor accounts for approximately 85% of repair costs, highlighting the significance of the new warranty program.

How does Warranty Your Way™ enhance the dealer's business model?

It allows dealers to offer customizable warranty coverage, improving customer relationships and business growth.

When was the Warranty Your Way™ program launched?

The Warranty Your Way™ program was launched on February 23, 2022.

What company does the stock symbol 'LII' represent?

The stock symbol 'LII' represents Lennox International, the parent company of Lennox Industries.