KKR Invests in Alchemer
KKR has announced a significant majority investment in Alchemer, a leader in Customer Experience (CX) and voice-of-the-customer technology. This investment aims to accelerate Alchemer's growth through enhanced marketing, product innovation, and strategic partnerships. Alchemer, serving over 13,000 global clients, including Fortune 500 companies, is expected to leverage KKR's expertise and resources to improve customer engagement. The financial details remain undisclosed, but the collaboration marks KKR's first investment under its new Ascendant strategy targeting middle-market businesses.
- KKR's majority investment supports Alchemer's growth in CX technology.
- Alchemer serves over 13,000 global customers, enhancing its market credibility.
- KKR's expertise and resources will bolster Alchemer’s product innovation and marketing efforts.
- Alchemer is the first investment under KKR's new Ascendant strategy focused on middle-market businesses.
- None.
Investment to accelerate growth of leading customer experience software provider
Founded in 2006, Alchemer is a leading provider of CX and VoC software that helps businesses collect, analyze and leverage customer and employee feedback to proactively drive better engagement, retention, and user experiences. Alchemer serves more than 13,000 global customers, including a large number of Fortune 500 companies.
“We are very excited to have KKR as an investor in Alchemer. We believe this transaction will benefit our customers and employees by accelerating our investment in Experience Management,” said
The investment in Alchemer builds upon KKR’s experience investing in the software sector globally, with recent investments including Autodata,
“Alchemer has built a differentiated, best-in-class platform that is helping companies form deeper and more meaningful relationships with their customers and other stakeholders,” said
Alchemer is the first investment for KKR Ascendant, a new strategy within KKR’s Americas Private Equity platform focused on investing in middle market businesses across the same sectors and themes as the broader platform.
“We see a significant and growing opportunity to use our leading platform and resources to help high-quality middle-market businesses grow, scale and create value for their customers and employees,” said
Alchemer will implement KKR's broad-based employee ownership program, which will make all employees owners of the Company alongside KKR. This strategy is based on the belief that employee engagement is a key driver in building stronger companies. Since 2011, KKR has awarded billions of dollars of total equity value to over 45,000 non-management employees across more than 25 companies. Last month, KKR joined more than 60 organizations in becoming a founding partner of Ownership Works, a nonprofit created to support public and private companies transitioning to shared ownership models.
About Alchemer
Alchemer offers the world’s most flexible feedback and data collection platform, with twice as many question types and a low-code design that allows innovative thinkers across organizations to solve real business problems cost-effectively. Alchemer serves more than 13,000 global customers, including a large number of Fortune 500 companies. For more information about Alchemer visit www.alchemer.com.
About KKR
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of
View source version on businesswire.com: https://www.businesswire.com/news/home/20220518005279/en/
For Alchemer:
Connect Marketing
(801) 373-7888
sherriw@connectmarketing.com
For KKR:
Julia Kosygina and
212-750-8300
media@kkr.com
Source: Alchemer
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