UMass Amherst Switches to Juniper Networks AI-Driven Wi-Fi to Boost Student Engagement and Improve Digital Experiences on Campus

Rhea-AI Summary

Juniper Networks announced a partnership with the University of Massachusetts Amherst to implement an AI-driven wireless network aimed at enhancing the digital experience for students and faculty. The switch to Juniper's system followed a successful pilot in residence halls, resulting in zero Wi-Fi support tickets within two months. The network utilizes Mist AI for proactive problem-solving and supports a wide array of devices, promoting better connectivity and improved campus efficiency. The transition has reduced infrastructure management needs, enhancing the overall user experience.

Positive

• Successful pilot project at UMass Amherst led to full campus rollout.
• Zero Wi-Fi support tickets reported after implementing Juniper's system.
• Mist AI's proactive problem-solving improves connectivity and minimizes operational burdens.
• Enhanced visibility into user experience and easier network problem diagnosis.
• Zero-touch provisioning significantly reduces setup time for new access points.

Negative

• None.

SUNNYVALE, Calif.--(BUSINESS WIRE)-- Juniper Networks, a leader in secure, AI-driven networks, today announced that the University of Massachusetts Amherst, the flagship and largest school of the UMass system and the largest public research university in New England, switched to Juniper’s AI-driven wireless network to optimize the digital experience for students, teachers, staff and guests while minimizing operational burdens placed on IT staff.

Reliable Wi-Fi became especially important at UMass Amherst as in-person learning resumed in 2021. The university chose to pilot Juniper’s AI-driven wireless platform in residence halls that previously experienced the most Wi-Fi complaints. After two months with no Wi-Fi support tickets, the university began rolling out Juniper wireless across the rest of campus.

The Juniper network leverages Mist AI to proactively identify and fix problems with self-driving actions, which streamlines the campus wireless experience, creates new initiatives, and will enable new strategic initiatives across campuses, like green smart buildings with automatic doors and environmental controls and smart buses with predictive maintenance capabilities.

Juniper’s cloud-based microservices architecture driven by Mist AI delivers a scalable, agile and reliable Wi-Fi environment that constantly optimizes the experience of the 32,000 students, 6,400 faculty/staff and over 120,000 devices connected to the UMass Amherst network. Benefits include faster connectivity, better student engagement inside and outside of the classroom, increased health and safety across campuses and better integration for IoT devices.

“With Juniper, we have better visibility into the student experience, while Mist AI and analytics make it easier to diagnose network problems,” said Jim Mileski, chief technology officer at the University of Massachusetts Amherst. “Plus, a modern cloud simplifies the network and improves resiliency. We have less infrastructure to manage.”

Zero-touch provisioning, through the Mist portal and mobile app, made it far simpler to set up thousands of access points than in the past. “With our previous Wi-Fi, outside consultants took two weeks to deploy a new building,” Mileski said. “With Juniper, student workers can deploy a building in two to four hours.”

About Juniper Networks

Juniper Networks is dedicated to dramatically simplifying network operations and driving superior experiences for end users. Our solutions deliver industry-leading insight, automation, security and AI to drive real business results. We believe that powering connections will bring us closer together while empowering us all to solve the world’s greatest challenges of well-being, sustainability and equality. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

Juniper Networks, the Juniper Networks logo, Juniper, Junos, and other trademarks listed here are registered trademarks of Juniper Networks, Inc. and/or its affiliates in the United States and other countries. Other names may be trademarks of their respective owners.

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Leslie Ruble

Juniper Networks

408-936-2111

lruble@juniper.net

Source: Juniper Networks