Infosys Collaborates with First Abu Dhabi Bank to Optimize and Modernize its IT Infrastructure Services
Infosys has announced a multi-year strategic collaboration with First Abu Dhabi Bank (FAB), the largest bank in the UAE, to optimize and modernize FAB's IT infrastructure. Leveraging Infosys Cobalt, a suite of services and solutions aimed at accelerating cloud journeys, Infosys will deliver industry-leading infrastructure-managed services including service desk capabilities. The collaboration will focus on integrating enterprise tools to improve service quality, reduce risks, and enhance business outcomes. Key features include AI and ML-based automation, proactive monitoring, and blueprint-based environment provisioning. This partnership aims to transition FAB's IT to an outcome-oriented, automated-managed services model, enhancing speed, agility, scalability, and flexibility. The Middle East remains a strategic growth market for Infosys, and this collaboration underscores their commitment to enabling large enterprises in the region to navigate their digital and AI-first journeys.
- Multi-year strategic collaboration with the largest bank in the UAE.
- Use of Infosys Cobalt to accelerate cloud journey.
- Integration of AI and ML-based automation for self-healing and self-help capabilities.
- Proactive monitoring and observability to improve infrastructure resilience.
- Blueprint-based environment provisioning for faster time to market.
- Establishment of a highly scalable and flexible IT infrastructure.
- Focus on improving service quality, risk reduction, and business outcomes.
- Commitment to the strategic growth market in the Middle East.
- No specific financial terms or revenue projections disclosed.
- Potential risks associated with transitioning to a new IT infrastructure model.
- Dependence on AI and automation technologies which may face implementation challenges.
Insights
The strategic collaboration between Infosys and First Abu Dhabi Bank (FAB) represents a significant development for both businesses. For Infosys, this multi-year agreement implies sustained revenue from a major client in a strategic growth market, the Middle East. This is important because long-term contracts like these often provide financial stability and predictable cash flow. Additionally, the emphasis on leveraging advanced technologies such as AI and ML for infrastructure management suggests a move towards high-margin, value-added services, which are typically more profitable than traditional IT services. For FAB, the collaboration aims to significantly enhance the bank's IT infrastructure, which could result in improved service quality and operational efficiencies. This could positively impact FAB’s bottom line by potentially reducing operational costs and enhancing customer satisfaction.
For retail investors, it’s important to note that such collaborations can boost Infosys’ market perception as a leader in innovative IT solutions. However, they should also consider potential risks, such as execution challenges and dependency on a few large clients.
The integration of Infosys Cobalt and Infosys Topaz into FAB's IT infrastructure highlights a significant technological advancement. Cobalt offers a comprehensive suite of services to facilitate an enterprise’s cloud journey, including advanced AI and ML capabilities. The promise of self-healing and self-help features implies that the systems can autonomously resolve certain issues, reducing downtime and support costs. The generative AI technologies from Infosys Topaz aim to enhance productivity and efficiency, a critical factor in maintaining competitive advantage in the banking sector. Additionally, proactive and prognostic monitoring can preempt potential system failures, enhancing the overall resilience of FAB's IT infrastructure.
For investors interested in the tech aspect, this deal underscores Infosys’ prowess in deploying cutting-edge technologies to drive business outcomes. The scalability and flexibility promised by these solutions can also provide FAB with the agility needed to swiftly adapt to market changes, an essential trait in the fast-evolving financial sector.
This collaboration signifies a deepening of Infosys' presence in the Middle East, a region characterized by its rapid adoption of digital transformation initiatives. The partnership with FAB, the largest bank in the UAE, is strategically important as it positions Infosys favorably in a market with substantial potential for growth. The Middle East’s financial sector is increasingly prioritizing digital-first and AI-driven strategies and Infosys' involvement in these initiatives reflects its alignment with regional market trends. This move could serve as a benchmark, potentially leading to more partnerships within the region as other financial institutions seek similar modernization efforts.
Retail investors should view this as an indicator of Infosys' strategic focus on expanding its footprint in growth markets. By aligning with the digital transformation ambitions of leading regional players, Infosys is setting itself up to capture more market share in the evolving Middle Eastern IT services landscape.
Leveraging Infosys Cobalt to deliver industry-leading infrastructure-managed services
BENGALURU,
As part of this collaboration, Infosys will leverage Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey, to deliver industry-leading, infrastructure-managed services, including service desk capabilities, to transform FAB's IT infrastructure. Infosys will help integrate a suite of enterprise tools to drive significant improvements in FAB's service quality, risk reduction, and business outcomes. These include:
- Artificial Intelligence- (AI) and Machine Learning (ML)-based automation, providing self-healing and self-help capabilities.
- Proactive and prognostic monitoring and observability, improving the resilience of the infrastructure estate.
- Blueprint-based environment provisioning, helping to reduce provisioning time exponentially, allowing faster time to market.
- Leveraging Infosys Topaz, an AI-first set of services, solutions, and platforms, using generative AI technologies to improve productivity and efficiency.
The collaboration aims to transition to an outcome-oriented, automated-managed services model that delivers high-quality, compliant IT services with increased speed and agility. In the long term, it will also establish a highly scalable and flexible IT infrastructure.
The
Suhail Bin Tarraf, Group Chief Operating Officer, First Abu Dhabi Bank (FAB), said, "At FAB, we are committed to transforming our IT organization and delivering world-class services that drive tangible business outcomes. After a thorough evaluation, we selected Infosys as our strategic partner due to their proven expertise, innovative solutions, and the strong trust they built at all levels. Infosys' outcome-oriented managed services model coupled with their automation-powered delivery approach will help us significantly improve service quality, compliance, and operational efficiency."
Dennis Gada, Executive Vice President and Global Head of Banking & Financial Services, Infosys, said, "We are delighted to collaborate with First Abu Dhabi Bank to optimize and modernize their IT infrastructure services, by leveraging Infosys Cobalt and Infosys Topaz. FAB recognized the need to transform their IT operating model, and entrusted Infosys with their IT infrastructure, enabling their digital journey to proceed faster and with more resilience on the backend. By leveraging our global expertise and investments in AI, cloud and infra, Infosys will also enable FAB to transition to an outcome-oriented, automation-driven execution model and help position it as a digital leader in the financial services industry."
About First Abu Dhabi Bank:
Headquartered in
For further information, visit: www.bankfab.com
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, our ability to attract and retain personnel, our transition to hybrid work model, economic uncertainties, technological innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2023. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.
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FAQ
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