Infosys and zooplus Collaborate to Drive Digital Transformation and Enhance E-Commerce Capabilities
Infosys and zooplus have announced a strategic collaboration to enhance zooplus' e-commerce capabilities and drive digital transformation. The partnership includes the establishment of a Global Capability Center (GCC) in Hyderabad, India. zooplus will leverage Infosys Topaz, an AI-first offering using generative AI technologies, to drive innovation and growth.
The collaboration aims to improve zooplus' marketing, e-commerce, and supply chain capabilities, as well as enhance its expertise in product management, technology, quality, design, and engineering. Infosys was chosen for its unique AI-first strategy and commitment to driving productivity improvements while achieving cost efficiencies.
This partnership is expected to play a important role in transforming zooplus' customer experience and significantly enhancing their technology and value chain capabilities.
Infosys e zooplus hanno annunciato una collaborazione strategica per migliorare le capacità di e-commerce di zooplus e guidare la trasformazione digitale. La partnership prevede la creazione di un Global Capability Center (GCC) a Hyderabad, in India. Zooplus sfrutterà Infosys Topaz, un'offerta con focus sull'IA che utilizza tecnologie di intelligenza artificiale generativa, per stimolare innovazione e crescita.
La collaborazione mira a migliorare le capacità di marketing, e-commerce e supply chain di zooplus, oltre ad accrescere la sua esperienza nella gestione dei prodotti, tecnologia, qualità, design e ingegneria. Infosys è stata scelta per la sua strategia unica incentrata sull'IA e il suo impegno nel migliorare la produttività, ottimizzando i costi.
Si prevede che questa partnership avrà un ruolo importante nella trasformazione dell'esperienza cliente di zooplus e nel potenziamento delle loro capacità tecnologiche e della catena del valore.
Infosys y zooplus han anunciado una colaboración estratégica para mejorar las capacidades de comercio electrónico de zooplus y impulsar la transformación digital. La asociación incluye el establecimiento de un Global Capability Center (GCC) en Hyderabad, India. Zooplus aprovechará Infosys Topaz, una oferta centrada en la IA que utiliza tecnologías de inteligencia artificial generativa, para impulsar la innovación y el crecimiento.
La colaboración tiene como objetivo mejorar las capacidades de marketing, comercio electrónico y cadena de suministro de zooplus, así como aumentar su experiencia en gestión de productos, tecnología, calidad, diseño e ingeniería. Infosys fue elegida por su estrategia única centrada en la IA y su compromiso de mejorar la productividad mientras se logran eficiencias en costos.
Se espera que esta asociación desempeñe un papel importante en la transformación de la experiencia del cliente de zooplus y en la mejora significativa de sus capacidades tecnológicas y de cadena de valor.
인포시스와 주플러스는 주플러스의 전자상거래 능력을 향상하고 디지털 혁신을 추진하기 위한 전략적 협력을 발표했습니다. 이 파트너십은 인도 하이데라바드에 글로벌 역량 센터(GCC)를 설립하는 것을 포함합니다. 주플러스는 혁신과 성장을 위해 생성 AI 기술을 적용한 AI 중심의 솔루션인 인포시스 토파즈를 활용하게 됩니다.
협력은 주플러스의 마케팅, 전자상거래 및 공급망 능력을 개선하고, 제품 관리, 기술, 품질, 디자인 및 엔지니어링에 대한 전문성을 강화하는 것을 목표로 합니다. 인포시스는 독특한 AI 중심 전략과 생산성 향상을 위해 비용 효율성을 달성하는 데 헌신한 점에서 선택되었습니다.
이번 파트너십은 주플러스의 고객 경험을 혁신하고 기술 및 가치 사슬 능력을 크게 향상시키는 데 중요한 역할을 할 것으로 기대됩니다.
Infosys et zooplus ont annoncé une collaboration stratégique pour améliorer les capacités de commerce électronique de zooplus et favoriser la transformation numérique. Le partenariat comprend l'établissement d'un Global Capability Center (GCC) à Hyderabad, en Inde. Zooplus tirera parti de Infosys Topaz, une offre axée sur l'IA utilisant des technologies d'intelligence artificielle générative, pour stimuler l'innovation et la croissance.
La collaboration vise à améliorer les capacités de marketing, d'e-commerce et de chaîne d'approvisionnement de zooplus, ainsi qu'à renforcer son expertise en gestion de produits, en technologie, en qualité, en design et en ingénierie. Infosys a été choisi pour sa stratégie unique axée sur l'IA et son engagement à améliorer la productivité tout en réalisant des économies de coûts.
Ce partenariat devrait jouer un rôle clé dans la transformation de l'expérience client de zooplus et dans l'amélioration significative de ses capacités technologiques et de chaîne de valeur.
Infosys und zooplus haben eine strategische Zusammenarbeit angekündigt, um die E-Commerce-Fähigkeiten von zooplus zu verbessern und die digitale Transformation voranzutreiben. Partnerschaft umfasst die Gründung eines Global Capability Centers (GCC) in Hyderabad, Indien. Zooplus wird Infosys Topaz, ein KI-zentrales Angebot, das generative KI-Technologien nutzt, nutzen, um Innovationen und Wachstum voranzutreiben.
Die Zusammenarbeit zielt darauf ab, die Marketing-, E-Commerce- und Lieferkettenfähigkeiten von zooplus zu verbessern sowie dessen Fachwissen in Produktmanagement, Technologie, Qualität, Design und Ingenieurwesen zu erweitern. Infosys wurde aufgrund seiner einzigartigen KI-zentrierten Strategie und des Engagements für Produktivitätsverbesserungen und Kosteneffizienz ausgewählt.
Es wird erwartet, dass diese Partnerschaft eine wichtige Rolle bei der Transformation der Kundenerfahrung von zooplus spielt und dessen Technologie- und Wertschöpfungskettenfähigkeiten erheblich verbessert.
- Establishment of a state-of-the-art Global Capability Center in Hyderabad, India
- Leveraging Infosys Topaz for AI-led innovation and growth
- Potential improvements in marketing, e-commerce, and supply chain capabilities
- Enhanced expertise in product management, technology, quality, design, and engineering
- Expected improvements in operational efficiency and customer experience
- None.
Insights
This collaboration between Infosys and zooplus marks a significant step in digital transformation for the European e-commerce sector. The establishment of a Global Capability Center (GCC) in Hyderabad, leveraging Infosys Topaz's AI-first approach, is poised to revolutionize zooplus' operations. Key aspects include:
- Enhanced AI-driven innovation in e-commerce capabilities
- Improved operational efficiency and scalability
- Upgraded marketing, e-commerce and supply chain capabilities
- Implementation of a new order management system
This partnership could potentially boost zooplus' competitive edge in the $50 billion European pet supplies market. For Infosys, it represents an expansion of its footprint in Europe's tech consulting space, potentially leading to more such collaborations. However, the true impact will depend on the successful implementation and integration of these AI-driven solutions into zooplus' existing infrastructure.
This strategic move by zooplus aligns with the growing trend of traditional retailers embracing digital transformation to stay competitive. Key market implications include:
- Potential market share gain for zooplus in the European pet supplies e-commerce sector
- Increased pressure on competitors to adopt similar AI-driven strategies
- Possible shift in consumer expectations towards more personalized and efficient online shopping experiences
For investors, this collaboration signals zooplus' commitment to long-term growth and innovation. It could lead to improved operational metrics, such as customer acquisition costs, average order value and customer lifetime value. However, the initial investment and integration period might impact short-term financials. Investors should monitor key performance indicators in the coming quarters to gauge the success of this digital transformation initiative.
Establishes state-of-the-art global capability center in
zooplus will leverage Infosys Topaz, an AI-first offering using generative AI technologies, that will aim to help the company drive AI innovation and growth transform e-commerce capabilities, and enhance operational efficiency. The collaboration will also help improve its marketing, e-commerce, and supply chain capabilities. It will support zooplus by enhancing its expertise in product management, technology, quality, design, and engineering; and set up a new order management system.
Infosys was selected for its unique AI-first strategy and its commitment to driving improvements in productivity while achieving cost efficiencies. The GCC will leverage Infosys' data-driven excellence and innovative capabilities to play a pivotal role in transforming zooplus' customer experience, significantly enhancing their technology and value chain capabilities.
Geoffroy Lefebvre, Chief Executive Officer, zooplus SE, said, "At zooplus our growth strategy has always been focused on leveraging data-driven insights to meet our customers' demands. Our collaboration with Infosys to establish our new technology hub is a strategic decision driven by their AI-first strategies combined with expertise in delivering AI-powered solutions, with Infosys Topaz. We are confident that through this collaboration we will unlock greater operational efficiencies, enhance customer experience, and stay ahead in the competitive e-commerce landscape."
Karmesh Vaswani, Executive Vice President & Global Head of Consumer, Retail & Logistics, Infosys, said, " At Infosys, we believe in harnessing the power of technology to drive innovation enabling profitable and sustained future growth. Collaborating with zooplus to establish this new GCC in
About zooplus
zooplus SE is the leading online pet platform in
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
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FAQ
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