Information Services Group, Inc. - III STOCK NEWS

U.K. enterprises are increasingly shifting to cloud-first strategies, leveraging service providers for cloud migrations, according to the ISG Provider Lens™ report. The report highlights a growing interest in hybrid cloud environments and IaaS options among small and medium enterprises. Cloud adoption is set to drive IT market growth, especially post-COVID-19. Notably, a multicloud approach is gaining traction, despite challenges like vendor lock-in. Additionally, the U.K. government prioritizes a digital economy, emphasizing the role of hyperscaler providers.

The 2021 ISG Provider Lens™ report highlights a significant trend among U.S. enterprises towards adopting a multicloud operating model. Companies are increasingly seeking guidance from cloud service providers to optimize their cloud expenditures and operational efficiency. The report notes a staggering 51% year-over-year growth in annual contract value for as-a-service solutions, reaching $6.9 billion. Additionally, the research evaluates 52 providers across six quadrants, identifying leaders and rising stars in the cloud services sector. This reflects heightened demand for cloud transformation and FinOps services.

The press release announces three upcoming webinars hosted by ISG, focusing on procurement services, workplace strategies, and the Microsoft ecosystem for public sector organizations. The webinars aim to address the digital transformation needs of state and municipal agencies, highlighting the cost-saving potential of modern procurement services. Key points include operational cost savings of 30% within the first year and the importance of tailored solutions from providers. ISG's research will evaluate public sector services in various areas, including cybersecurity and cloud services.

Information Services Group (NASDAQ: III) has announced a new research study on ServiceNow-related consulting, managed services, and implementation services. This study will culminate in the ISG Provider Lens™ report titled ServiceNow Ecosystem Partners, set to be released in April. The report aims to assist enterprise buyers in evaluating vendor relationships while providing insights to ISG advisors. It will feature three quadrants: ServiceNow Consulting Services, Implementation and Integration Services, and Managed Services Providers, covering markets in the U.S., Germany, Brazil, Australia, Singapore, and Malaysia.

Information Services Group (NASDAQ: III) released a report highlighting the surge in demand for Contact Center as a Service (CCaaS) solutions among U.S. enterprises. The report emphasizes that companies are increasingly adopting CCaaS to enhance customer experience and brand loyalty, especially amid the COVID-19 pandemic. Key benefits of CCaaS include ease of deployment, scalability, and multi-channel communication capabilities integrated with AI and analytics. Notable providers recognized in the report include 8x8, Amazon Connect, and Genesys, with 8x8 and others named as leaders in the sector.

Information Services Group (III) is set to expand its ISG Provider Lens research series in 2022 with 42 major provider evaluation studies. The new studies will cover areas such as engineering services, payroll solutions, and human resources outsourcing. A significant focus will be on services that support the travel and hospitality sectors, currently facing pandemic-related challenges. For the first time, evaluations will include environmental responsibility and diversity metrics. The series will also explore public sector technology in the U.S. and new geographic markets including Canada and Singapore.

Sitel Group has been recognized as the global leader in AI & Analytics and Social Media CX Services, as well as a leader in the 2021 Quadrant Reports across Europe and the U.K. The company has also been identified as a leader for Automation Embracers, Digital Connoisseurs, and CX Evangelists in the 2021 Archetype Report. This recognition highlights Sitel Group's strong global presence, cutting-edge technology, and commitment to improving customer experience through innovation.

The 2021 ISG Provider Lens™ Report highlights a shift among companies in Europe and the U.K. towards Contact Center as a Service (CCaaS) to meet evolving customer demands post-COVID-19. Enterprises are increasingly adopting cloud-based solutions for improved customer engagement across various channels, including social media. The report identifies several leaders in the CCaaS space, including Content Guru and Five9, while also noting Avaya as a rising star. CCaaS offers scalability, flexible pricing, and enhanced technology integration, effectively supporting remote work models.

ISG Provider Lens™ report reveals that enterprises are increasingly adopting AI and chatbots to enhance customer experiences amid rising service expectations due to the pandemic. The report highlights the importance of customer analytics, security, and evolving technologies like conversational AI in the industry. It categorizes enterprises into three archetypes based on digital maturity: Automation Embracers, Digital Connoisseurs, and CX Evangelists. Key players evaluated include Conduent, Sitel Group, and Teleperformance, which emerge as leaders across different archetypes.