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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
According to a new report from ISG, the low-code/no-code software development market is valued at nearly $15 billion and is projected to quadruple in the next five years. This shift is driven by enterprises needing rapid digital solutions amidst a shortage of coding talent. The report highlights the significant benefits of low-code/no-code platforms, including a 70% reduction in development costs and the ability for non-IT staff to create applications quickly, with some projects completed in just three days. Key adopters include sectors like financial services and manufacturing.
ISG Provider Lens™ report reveals rapid adoption of new contact center technologies in Europe and the U.K. due to shifting customer experience demands. Enterprises are increasingly focusing on customer experience as a key metric for business success, while facing challenges in workforce recruitment and retention due to the pandemic. The report highlights the role of AI in enhancing customer satisfaction and efficiency, and emphasizes the strategic need for companies to monitor their online reputation. 28 providers were assessed, with several identified as Leaders in multiple segments.
Information Services Group (NASDAQ: III) has released a new report highlighting a surge in the use of cloud contact centers across Europe. The 2022 ISG Provider Lens™ report indicates that businesses are leveraging contact-center-as-a-service (CCaaS) features to enhance customer engagement and operational efficiency. Key advantages include scalability, security, and cost savings. Notably, AI-driven technologies like chatbots are improving both customer and employee experiences. The report also identifies leading providers such as Avaya and Genesys.
ISG's 2022 Provider Lens Report reveals that Australian enterprises are increasingly migrating contact centers to the cloud due to the pandemic. This shift is facilitating better customer engagement and operational resilience. Remote work has prompted companies to offer flexible employment arrangements, driving demand for workforce management solutions. Additionally, businesses are leveraging AI to harness customer data for real-time insights. The report evaluates 28 providers, with Concentrix, Datacom, Probe CX, TSA, and Wipro leading across three quadrants.
Enterprises globally are increasingly adopting cloud-based contact centers, according to a recent ISG report. The pandemic has accelerated the shift towards digital customer experience (CX), leading to a surge in contact center outsourcing. As companies embrace a cloud-first strategy, AI technologies, including bots and analytics tools, are enhancing customer interactions. Flexible work models have become essential for talent retention in a competitive labor market. The report evaluates 30 service providers, naming leaders in various CX service quadrants, signaling evolving demands in the sector.
The ISG Provider Lens™ report highlights the cloud-native technology landscape in the U.S., indicating a plateau in adoption after years of growth. While many developers utilize cloud-native technologies, legacy systems still dominate applications in enterprises. The report emphasizes the scalability and speed offered by container-based microservices but notes the need for new skills and specialized security measures. VMware leads in three quadrants, while Dynatrace, Red Hat, and Sysdig excel in two. Tech Mahindra is recognized as a Rising Star in cloud-native services.
Spending on cloud services in Asia Pacific decreased significantly in Q3 due to economic concerns and ongoing disruptions in China. The latest ISG Index™ reported a 29% drop in annual contract value (ACV), totaling
ISG Report Highlights Growing Demand for Contact Center Services
The latest ISG Provider Lens report reveals a surge in U.S. demand for contact center services as companies prioritize customer experience. The COVID-19 pandemic has accelerated digital transformation, leading businesses to outsource contact centers to enhance technology and service quality. Notably, AI and analytics are improving customer engagement, while the tight labor market for skilled employees poses challenges. The report ranks key providers, with Conduent, HGS, and others designated as leaders.
Information Services Group (Nasdaq: III) reports a 1% year-over-year increase in third-quarter annual contract value (ACV) for the Americas' IT services, totaling $12.4 billion, but a 2% sequential decline. While demand for XaaS solutions remains strong, it has slowed from prior highs, achieving $7.9 billion in ACV, up 9% year-over-year but down 2% sequentially. Managed services revenue fell 11% year-over-year to $4.5 billion. ISG maintains a 3.5% growth forecast for managed services but lowers its XaaS forecast from 18% to 10.5%.
Information Services Group (III) will announce its third-quarter financial results on November 3, 2022, at approximately 4:15 p.m. U.S. Eastern Time. The firm will hold a conference call for investors and analysts the next day at 9 a.m. Participants can join via U.S. number 833-927-1758 or international number +1 929-526-1599, with the security code 121223. A recording will be available on the ISG website for four weeks post-call.
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