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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
Sitel Group, a leading customer experience provider, has collaborated with Information Services Group, Inc. (NASDAQ: III) to explore the metaverse customer experience. Their partnership aims to empower enterprises, including Web3 companies, by offering innovative Meta Customer Experiences (MCX). ISG Research recognizes Sitel Group's strong market position and ability to deliver tailored solutions by integrating end-to-end services. As the digital transformation landscape evolves, Sitel Group is poised to enhance the customer experience through effective support solutions in the metaverse.
Information Services Group (NASDAQ: III) has launched a study assessing digital service providers for the life sciences sector. The findings will be published in the ISG Provider Lens™ report, titled Life Sciences Digital Services 2022, due in February 2023. The report will focus on pivotal areas like clinical development, patient engagement, and supply chain transformation. It aims to aid enterprise buyers in evaluating vendor relationships and adapting to changes imposed by the pandemic and technological advancements.
Information Services Group (NASDAQ: III) has partnered with cyberconIQ to enhance cybersecurity for its clients. This collaboration will integrate cyberconIQ's Human Defense Platform, a SaaS solution focused on mitigating human-related cyber risks. With 85% of breaches stemming from human error, the platform aims to identify risk styles among employees and bolster security awareness. cyberconIQ's methods have shown to reduce human-related cyber risks by up to 95%. This partnership extends ISG's cybersecurity offerings and emphasizes the importance of human factors in enterprise security.
Information Services Group (NASDAQ: III) announced the opening of nominations for the 2022 ISG Paragon Awards™ EMEA, recognizing innovative uses of technology in the sourcing industry. Nominations are accepted until October 12, 2022, and the winners will be announced during the ISG Sourcing Industry Awards Gala Dinner on November 22, 2022, in London. Categories include Excellence, Innovation, Transformation, and more, highlighting outstanding achievements in the industry.
State and local governments in the U.S. are modernizing their cybersecurity strategies to enhance IT systems amidst ongoing technology transitions, according to the 2022 ISG Provider Lens™ Cybersecurity report. The pandemic heightened demand for remote services, prompting agencies to adopt cloud solutions and advanced cybersecurity tools while addressing outdated procurement practices. ISG identified key players, including IBM as a leader in all five examined segments, emphasizing the need for better integration of security services.
Information Services Group (Nasdaq: III) has announced the winners of the inaugural ISG Women in Digital Awards, recognizing female leaders for their contributions to the digital landscape. The awards were presented during a virtual ceremony on September 13. Notable winners included Jigyasa Grover from Twitter as Rising Star and Monica Caldas from Liberty Mutual as Digital Titan of the Year. This initiative highlights the importance of women in technology and aims to foster diversity and advancement within the industry.
The 2022 ISG Provider Lens™ Cybersecurity report highlights how remote work and cloud adoption are reshaping cybersecurity strategies for enterprises in
Information Services Group (Nasdaq: III) has launched the ISG Experience Assessment Center to analyze strategic business relationships and workforce experiences. This innovative service builds on a decade of research covering over three million data points. It aims to enhance employee satisfaction and boost collaboration with third-party providers, particularly amid ongoing labor market challenges. The Center offers tailored analyses and strategic recommendations to optimize business partnerships and improve operational effectiveness, directly addressing the effects of the Great Resignation and economic disruptions.
Information Services Group (III) has partnered with Uniphore as a Preferred Implementation Partner for their conversational AI and automation solutions. This collaboration aims to enhance contact center operations through real-time agent support and workflow automation. The U-Assist In-Call and Aftercall solutions promise significant benefits for ISG's clients, including up to a 50% reduction in handling time and 80% fewer agent errors. Both companies anticipate a stronger alignment in delivering innovative solutions to improve customer satisfaction and operational efficiency.
U.S. enterprises are shifting to unified cybersecurity systems as detailed in the 2022 ISG Provider Lens™ report. The report reveals a trend away from managing disparate products towards comprehensive end-to-end services to improve integration and resilience. Companies are investing in advanced security capabilities, recognizing the need for both immediate threat detection and long-term recovery strategies amidst evolving cyber threats. The report also evaluates 102 providers, naming leaders in various quadrants, underscoring the growing demand for integrated cybersecurity solutions.
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