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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
According to a new ISG Provider Lens report, U.S. enterprises continue to adopt modern software development practices, despite pandemic-induced challenges and economic uncertainties. The report highlights that Agile, DevOps, and DevSecOps methodologies face slower adoption due to inflation and recruitment freezes. Companies are investing in cloud-native solutions and automation to enhance application development. Security remains a top priority, with firms integrating testing into all phases of development. The report evaluates 40 service providers, naming leaders in multiple quadrants.
Information Services Group (III) reveals in its latest report that German enterprises are increasingly prioritizing next-generation application development due to ongoing challenges such as the COVID-19 pandemic and economic crises. Key findings indicate that cloud computing is driving software adoption, and companies are embracing AI and machine learning to consolidate data and enhance insights. The report names market leaders like Accenture and Cognizant in various quadrants, emphasizing the importance of cybersecurity amidst rising threats.
Compucom has been recognized as a Leader in the 2022 ISG Provider Lens™ Future of Work report, highlighting its experience-focused services and strong device management capabilities. With over three decades in providing tech solutions, Compucom focuses on enhancing employee experience, especially following the rise of remote work due to the pandemic. The evaluation by ISG identified Compucom's analytics-driven approach and comprehensive device management as key strengths, along with its extensive support network across North America.
Information Services Group (Nasdaq: III) has published a report highlighting the transition of U.S. workplaces towards more flexible and collaborative environments post-COVID-19. The report notes that companies are focusing on employee satisfaction to reduce turnover rates, particularly following the ‘Great Resignation.’ Key trends include digital enablement for frontline workers, sustainability, and diversity initiatives. The report evaluates capabilities of 37 service providers, identifying leaders such as HCL and Accenture in various quadrants.
ISG Provider Lens™ report reveals that U.S. public sector organizations are increasingly outsourcing workplace transformation due to pandemic-induced challenges. As they strive to improve employee retention and adapt to new work modes, demand for service providers is rising. The report highlights the significance of digital skills training, hybrid work options, and leveraging data analytics in modernizing workplaces.
Leaders in the report include Accenture, Infosys, Unisys, and Wipro, indicating a competitive landscape among service providers.
ISG Provider Lens™ report highlights that enterprises in Singapore and Malaysia are increasingly outsourcing contact center customer experience services to adapt to evolving consumer needs and technological advancements. The report notes a trend towards utilizing AI and analytics to improve operational efficiency as many agents shift to remote work. It identifies key players like TDCX, Concentrix, and Genpact as leaders across various service categories.
Overall, the report emphasizes the importance of innovation in enhancing customer experiences amidst ongoing supply chain disruptions.
TDCX has been recognized as a leader in the 2022 ISG Provider Lens™ Contact Center report for Singapore and Malaysia, excelling in Digital Operations, Work From Home Services, and Social Media CX. These markets are appealing for companies seeking outsourced customer experience services due to cost efficiency and robust IT infrastructure. TDCX continues its global expansion, recently opening its 27th campus in Türkiye and emphasizing its commitment to delivering high-quality customer experiences.
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