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Information Services Group, Inc. (Nasdaq: III) is a renowned global technology research and advisory firm headquartered in Stamford, Connecticut. Established in 2006, ISG has rapidly evolved to become a trusted business partner to over 700 clients worldwide, including 75 of the world's top 100 enterprises. The company's core mission is to assist corporations, public sector organizations, and service and technology providers in attaining operational excellence and accelerated growth.
ISG specializes in a broad range of digital transformation services such as automation, cloud and data analytics, and sourcing advisory. Additionally, the firm offers managed governance and risk services, network carrier services, technology strategy and operations design, change management, market intelligence, and technology research and analysis. With an employee base of over 1,300 professionals across more than 20 countries, ISG's global team is celebrated for its innovative thinking, market influence, deep industry and technology expertise, and exceptional research and analytical capabilities.
The company's operations are predominantly divided into three geographical segments: the Americas, Europe, and the Asia-Pacific, with the majority of its revenue coming from the Americas. ISG provides fact-based sourcing advisory services and has carved a niche for itself as a leader in this domain.
Recent achievements include strategic partnerships with several key technology providers, driving collaborative innovation and delivering enhanced value to clients. ISG's latest projects focus on leveraging advanced technologies to streamline operations and foster business growth for its clients. The firm’s commitment to innovation and excellence has been a driving force behind its sustained growth and industry leadership.
For the latest updates and detailed information on ISG's performance, events, and developments, investors and stakeholders can explore the most recent news and announcements from the company.
The ISG Provider Lens™ report reveals a rising trend towards sovereign and sustainable cloud services in the Benelux region. Enterprises are increasingly adopting hybrid cloud solutions, merging private clouds with public cloud services. The report highlights that the Netherlands leads in digital transformation due to its lenient regulations, while Luxembourg's strict regulations present challenges for providers. The study assesses 48 service providers, designating Accenture, Atos, Kyndryl, and Sopra Steria as leaders across multiple quadrants. Overall, the demand for data protection and cloud solutions is set to grow significantly.
Information Services Group (NASDAQ:III) presented the 2022 ISG Star of Excellence Awards™ to Atos, DXC Technology, and TCS for outstanding customer service. The awards were based on feedback from enterprise clients across various sectors. The ceremony took place during the ISG Sourcing Industry Conference in London. More than 1,000 service providers were evaluated, with winners recognized for excellence in areas like innovation, execution, and governance. The event highlighted the importance of business continuity in a post-pandemic world.
Information Services Group (III) announced the winners of the 2022 ISG Paragon Awards™ EMEA, recognizing innovative sourcing partnerships that enhance business success through technology. The awards ceremony took place on November 22 in London, showcasing nearly 100 submissions from 28 providers. Notable winners include UST with Wolters Kluwer for Excellence and Wipro with Diageo for Innovation. The event emphasizes the adaptability and ingenuity of service providers in catering to evolving enterprise needs post-pandemic.
Information Services Group (Nasdaq: III) reports a surge in demand for advanced customer experience (CX) capabilities as businesses adapt post-pandemic. The 2022 ISG Provider Lens™ Contact Center report identifies four archetypes of clients transforming their contact center operations through automation and analytics. Notable leaders across these archetypes include HGS, Sitel Group, Sutherland, and Teleperformance. The emphasis on digital customer experience technology is crucial as companies face challenges in hiring and retaining skilled agents.
According to a new report by Information Services Group (NASDAQ: III), French companies are gradually adopting software-defined (SD) networks, accelerating their digital transformation post-pandemic. The study finds that SD networking enhances agility and productivity for large and midsize firms, facilitating cloud migration and better application user experience. Companies are prioritizing network security and exploring fully managed SD-WAN services, which are growing rapidly. Local providers dominate the market, and the report evaluates 33 providers across five quadrants, naming several leaders.
Information Services Group (NASDAQ: III) has launched a research study focusing on service providers for Microsoft cloud-based products, leading to the upcoming ISG Provider Lens™ report, titled Microsoft Cloud Ecosystem 2023, set for release in March 2023. The report will evaluate providers supporting Microsoft Azure, Microsoft 365, Dynamics 365, and Power Platforms, aiding enterprises in assessing vendor relationships. The study includes surveys from over 150 providers, producing five quadrants to guide enterprise buying decisions and enhance cloud service utilization.
Mastek has been recognized as a Top 15 Sourcing Standout by Information Services Group (ISG) in its 3Q 2022 Global ISG Index™. This recognition showcases Mastek's strong performance among providers in the Americas, particularly in the Booming 15 category based on annual contract value over the past year. The company aims to enhance its market presence through organic and inorganic growth, highlighted by its recent acquisition of MST Solutions. Mastek's efforts to secure larger clients and expand its digital engineering and cloud services are set to drive business momentum in the region.
Information Services Group (III) has launched a research study examining the partner ecosystem for ServiceNow. The findings will be published in the ServiceNow Ecosystem Partners 2023 report in April. The report aims to help enterprises evaluate vendor relationships and services offered for implementing and managing ServiceNow solutions. The study will include insights from nearly 200 service providers and cover consulting, implementation, and managed services. This initiative is driven by rising demand for digital transformation to enhance customer experience.
Information Services Group (III) announced its upcoming ISG Provider Lens research series for 2023, which will feature 47 major provider evaluation studies across new areas like Organizational Change Management and Enterprise Training. The series will expand existing studies into new geographies and markets. This year, ISG will include client experience ratings to enhance its reports. Additionally, new content formats such as podcasts and briefings will provide accessible insights into industry trends, addressing challenges in remote and hybrid work environments.
The ISG Provider Lens™ report highlights that U.K. enterprises are significantly increasing investments in application development and management (ADM) services. The market is growing faster than the overall tech sector, driven by the need for advanced expertise and tools amidst talent shortages. Key trends include the rise of cloud computing and AI automation. The report identifies 48 providers, with companies like Accenture and Capgemini recognized as Leaders. However, challenges persist due to regulatory changes, supply chain disruptions, and increasing cybersecurity threats stemming from geopolitical tensions.
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