ISG to Evaluate ServiceNow Ecosystem Providers
Information Services Group (ISG) has launched a research study examining ServiceNow ecosystem providers and their capabilities in modernizing business workflows with AI tools. The study will result in the ISG Provider Lens™ reports, scheduled for April 2025, covering four geographical regions. The research focuses on providers offering consulting, implementation, integration, and management of ServiceNow solutions.
The study will evaluate providers across three key quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services, and Innovation on ServiceNow. ISG has distributed surveys to nearly 190 ServiceNow providers, examining their capabilities in leveraging new features like Now Assist, GenAI integration, and industry-specific solutions.
Information Services Group (ISG) ha avviato uno studio di ricerca che analizza i fornitori dell'ecosistema ServiceNow e le loro capacità di modernizzare i flussi di lavoro aziendali con strumenti di intelligenza artificiale. Lo studio porterà alla creazione dei rapporti ISG Provider Lens™, prevista per aprile 2025, coprendo quattro regioni geografiche. La ricerca si concentra sui fornitori che offrono consulenza, implementazione, integrazione e gestione delle soluzioni ServiceNow.
Lo studio valuterà i fornitori in base a tre quadranti chiave: Servizi di Consulenza e Implementazione ServiceNow, Servizi Gestiti ServiceNow e Innovazione su ServiceNow. ISG ha distribuito questionari a quasi 190 fornitori di ServiceNow, esaminando le loro capacità di sfruttare nuove funzionalità come Now Assist, integrazione GenAI e soluzioni specifiche per settori.
Information Services Group (ISG) ha lanzado un estudio de investigación que examina a los proveedores del ecosistema ServiceNow y sus capacidades para modernizar los flujos de trabajo empresariales con herramientas de IA. El estudio dará como resultado los informes ISG Provider Lens™, programados para abril de 2025, que cubrirán cuatro regiones geográficas. La investigación se centra en los proveedores que ofrecen consultoría, implementación, integración y gestión de soluciones ServiceNow.
El estudio evaluará a los proveedores en tres cuadrantes clave: Servicios de Consultoría e Implementación de ServiceNow, Servicios Gestionados de ServiceNow y Innovación en ServiceNow. ISG ha distribuido encuestas a casi 190 proveedores de ServiceNow, analizando sus capacidades para aprovechar nuevas funciones como Now Assist, integración de GenAI y soluciones específicas para la industria.
Information Services Group (ISG)는 AI 도구를 사용하여 비즈니스 워크플로를 현대화하는 ServiceNow 생태계 제공업체와 그들의 역량을 조사하는 연구를 시작했습니다. 이 연구는 2025년 4월로 예정된 ISG Provider Lens™ 보고서로 이어집니다. 이 보고서는 4개 지리적 지역을 다룰 예정입니다. 연구는 ServiceNow 솔루션의 컨설팅, 구현, 통합 및 관리를 제공하는 공급자를 중점적으로 다룹니다.
연구는 세 가지 주요 사분면에서 제공업체를 평가할 것입니다: ServiceNow 컨설팅 및 구현 서비스, ServiceNow 관리 서비스, 그리고 ServiceNow 혁신. ISG는 새로운 기능인 Now Assist, GenAI 통합 및 산업별 솔루션 활용 능력을 조사하기 위해 거의 190개의 ServiceNow 제공업체에 설문지를 배포했습니다.
Information Services Group (ISG) a lancé une étude de recherche examinant les fournisseurs de l'écosystème ServiceNow et leurs capacités à moderniser les flux de travail d'entreprise avec des outils d'IA. L'étude aboutira à des rapports ISG Provider Lens™, prévus pour avril 2025, couvrant quatre régions géographiques. La recherche se concentre sur les fournisseurs offrant des services de consultation, d'implémentation, d'intégration et de gestion des solutions ServiceNow.
L'étude évaluera les fournisseurs dans trois quadrants clés : Services de Conseil et d'Implémentation ServiceNow, Services Gérés ServiceNow et Innovation sur ServiceNow. ISG a distribué des enquêtes à près de 190 fournisseurs ServiceNow, examinant leurs capacités à tirer parti de nouvelles fonctionnalités telles que Now Assist, l'intégration de GenAI et des solutions spécifiques à l'industrie.
Die Information Services Group (ISG) hat eine Forschungsstudie gestartet, die die Anbieter des ServiceNow-Ökosystems und deren Fähigkeiten zur Modernisierung von Geschäftsabläufen mit KI-Tools untersucht. Die Studie wird zu den ISG Provider Lens™-Berichten führen, die für April 2025 geplant sind und vier geografische Regionen abdecken. Die Forschung konzentriert sich auf Anbieter, die Beratung, Implementierung, Integration und Verwaltung von ServiceNow-Lösungen anbieten.
Die Studie wird Anbieter in drei Schlüsselquadranten bewerten: ServiceNow Beratungs- und Implementierungsdienste, ServiceNow Managed Services und Innovation auf ServiceNow. ISG hat Umfragen an fast 190 ServiceNow-Anbieter verteilt, um deren Fähigkeiten zur Nutzung neuer Funktionen wie Now Assist, GenAI-Integration und branchenspezifischen Lösungen zu prüfen.
- Comprehensive market analysis covering 190 ServiceNow providers across four global regions
- Evaluation includes new AI integrations and automation solutions assessment
- Study will provide valuable insights for enterprise buyers to evaluate vendor relationships
- None.
Insights
The launch of ISG's research study into ServiceNow ecosystem providers represents a strategic market intelligence opportunity but has minimal direct financial impact. While the study will evaluate providers implementing ServiceNow's new AI capabilities and industry-specific solutions, the actual report won't be released until April 2025.
The research scope covering 190 ServiceNow providers across global markets indicates the platform's significant market presence. However, this news is primarily a routine announcement about an upcoming research report rather than market-moving information that would immediately affect ISG's business performance or stock value.
For investors, this demonstrates ISG's continued role in enterprise technology research but doesn't constitute material financial news. The long timeline to publication and focus on future analysis makes this a background development rather than an actionable catalyst.
Upcoming ISG Provider Lens™ report will examine competitive strengths and service portfolios of key partners utilizing the workflow management platform
The study results will be published in a comprehensive series of ISG Provider Lens™ reports, called ServiceNow Ecosystem Partners, scheduled for release in April 2025. Four geographically focused reports will cover companies offering consulting, implementation, integration and management of solutions that utilize the ServiceNow platform.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
The ServiceNow cloud-based workflow platform continues to adapt to changing market demands. The company’s recent release of Now Platform Xanadu introduces new AI integrations, including generative AI (GenAI), extensive new automation solutions for specific industries, improved no-code development features, advanced analytics and enhanced predictive maintenance.
“ServiceNow is a cornerstone of digital transformation, facilitating streamlined workflows across industries with its cloud-based platform,” said Aman Munglani, ISG senior director and principal analyst. “As a leader in enterprise operations, it adapts to market demands, making it a strategic partner for businesses pursuing digital overhaul and operational efficiencies.”
ServiceNow partners can now leverage Now Assist, which adds digital engineering competency to the platform, to help enterprises develop applications and solutions entirely on ServiceNow or integrate ServiceNow capabilities with other systems. Providers also are supporting vertical industries with App Engine and Integration Hub to drive industry-aligned process modernization.
ISG has distributed surveys to nearly 190 ServiceNow providers. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the ServiceNow platform services the typical enterprise is buying based on ISG’s experience working with its clients. The three quadrants are:
- ServiceNow Consulting and Implementation Services evaluating providers that help customers optimize workflow management across IT and non-IT functions. By helping enterprises with adoption, development and operational support, these services enable enterprises to maximize returns from their ServiceNow investments, and prioritize the implementation of strategic functionalities across HR, finance, legal, ESG and GRC workflows.
- ServiceNow Managed Services assessing partners offering lifecycle support for maintenance, including monitoring, remote support; and centralized management of the Now platform, along with its workflows and applications. Effective platform management involves balancing costs and licensing against strategic value and ROI, leveraging CloudOps, FinOps and RiskOps to manage platform lifecycle and functionalities.
- Innovation on ServiceNow examining partners creating and delivering solutions that promote innovation and digital transformation, including leveraging the Now platform to improve workflows and support automation aligned with specific industries and business functions. This includes using tools like Now Assist GenAI, which integrates AI-driven services like AIOps (predictive ML services) and enterprise service knowledge automation to streamline operational efficiency and predictive analytics.
Geographically focused reports from the study will cover the global ServiceNow market and examine products and services available in the
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as ServiceNow providers can contact ISG and ask to be included in the study.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
When will ISG release its ServiceNow Ecosystem Partners report (III)?
How many ServiceNow providers is ISG (III) evaluating in their 2025 study?
What are the three main quadrants in ISG's 2025 ServiceNow ecosystem evaluation?
Which geographical regions will ISG's 2025 ServiceNow report cover?
