ISG to Evaluate Provider Ecosystem for P&C Platforms
Information Services Group (ISG) has initiated two research studies focusing on service providers supporting Duck Creek and Guidewire, the leading property and casualty (P&C) insurance platforms. The studies will result in comprehensive reports scheduled for April 2025, evaluating providers' capabilities in policy administration, billing, claims, and digital innovation.
ISG has distributed surveys to over 40 service providers worldwide, assessing their expertise in platform implementation, customization, data migration, system integration, and managed services. The research emphasizes providers' domain expertise, including knowledge of local regulations, and their ability to configure platforms to specific business needs.
Information Services Group (ISG) ha avviato due studi di ricerca incentrati sui fornitori di servizi che supportano Duck Creek e Guidewire, le principali piattaforme di assicurazione per danni (P&C). Gli studi porteranno a rapporti completi programmati per aprile 2025, che valuteranno le capacità dei fornitori in amministrazione delle polizze, fatturazione, gestione dei sinistri e innovazione digitale.
ISG ha distribuito sondaggi a oltre 40 fornitori di servizi in tutto il mondo, valutando la loro esperienza nell'implementazione delle piattaforme, nella personalizzazione, nella migrazione dei dati, nell'integrazione dei sistemi e nei servizi gestiti. La ricerca mette in evidenza l'esperienza dei fornitori nel settore, compresa la conoscenza delle normative locali e la loro capacità di configurare le piattaforme secondo le specifiche esigenze aziendali.
Information Services Group (ISG) ha iniciado dos estudios de investigación centrados en los proveedores de servicios que apoyan a Duck Creek y Guidewire, las principales plataformas de seguros de propiedad y responsabilidad civil (P&C). Los estudios resultarán en informes completos programados para abril de 2025, evaluando las capacidades de los proveedores en administración de pólizas, facturación, reclamaciones e innovación digital.
ISG ha distribuido encuestas a más de 40 proveedores de servicios en todo el mundo, evaluando su experiencia en implementación de plataformas, personalización, migración de datos, integración de sistemas y servicios administrados. La investigación enfatiza la experiencia en el área de los proveedores, incluyendo el conocimiento de las regulaciones locales y su capacidad para configurar plataformas según las necesidades específicas del negocio.
정보 서비스 그룹 (ISG)는 주요 재산 및 재해(P&C) 보험 플랫폼인 덕크리크와 가이드와이어를 지원하는 서비스 제공업체에 대한 두 가지 연구를 시작했습니다. 이 연구는 2025년 4월로 예정된 포괄적인 보고서로 이어지며, 정책 관리, 청구, 청구 및 디지털 혁신에 있어 제공업체의 역량을 평가할 것입니다.
ISG는 전 세계 40개 이상의 서비스 제공업체에 설문조사를 배포하여 플랫폼 구현, 맞춤화, 데이터 마이그레이션, 시스템 통합 및 관리 서비스에 대한 전문성을 평가했습니다. 연구는 제공업체의 도메인 전문성을 강조하며, 지역 규정에 대한 지식과 특정 비즈니스 요구에 맞게 플랫폼을 구성할 수 있는 능력을 포함합니다.
Information Services Group (ISG) a lancé deux études de recherche axées sur les fournisseurs de services soutenant Duck Creek et Guidewire, les principales plateformes d'assurance dommages (P&C). Les études aboutiront à des rapports complets prévus pour avril 2025, évaluant les capacités des fournisseurs en matière d'administration des polices, de facturation, de gestion des sinistres et d'innovation numérique.
ISG a distribué des enquêtes à plus de 40 fournisseurs de services à travers le monde, évaluant leur expertise dans la mise en œuvre des plateformes, la personnalisation, la migration des données, l'intégration des systèmes et les services gérés. La recherche met en avant l'expertise sectorielle des fournisseurs, y compris la connaissance des réglementations locales et leur capacité à configurer les plateformes selon les besoins spécifiques des entreprises.
Information Services Group (ISG) hat zwei Forschungsstudien initiiert, die sich auf Dienstleister konzentrieren, die Duck Creek und Guidewire, die führenden Plattformen für Sach- und Unfallversicherungen (P&C), unterstützen. Die Studien werden zu umfassenden Berichten führen, die für April 2025 geplant sind und die Fähigkeiten der Anbieter in der Policenverwaltung, Abrechnung, Schadensregulierung und digitalen Innovation bewerten.
ISG hat Umfragen an über 40 Dienstleister weltweit verteilt, um deren Expertise in der Implementierung von Plattformen, Anpassung, Datenmigration, Systemintegration und Managed Services zu bewerten. Die Forschung betont die Fachkompetenz der Anbieter, einschließlich des Wissens über lokale Vorschriften und deren Fähigkeit, Plattformen an spezifische Geschäftsanforderungen anzupassen.
- Comprehensive evaluation of two major P&C insurance platforms indicates market growth potential
- Large-scale study covering 40+ service providers suggests robust market competition
- None.
Insights
This announcement of upcoming research reports on P&C insurance platform service providers is not materially significant for ISG's immediate business performance or stock valuation. While the reports may generate some revenue when published in April 2025, they represent routine business operations for ISG as a research and advisory firm.
The study's focus on Duck Creek and Guidewire platforms reflects ISG's strategic positioning in the insurance technology sector, but the long timeline to publication (over a year away) and lack of financial projections make this news primarily operational rather than market-moving. The research scope covering 40+ providers indicates good market coverage but doesn't suggest any exceptional revenue opportunity beyond ISG's normal research business.
Upcoming ISG Provider Lens™ reports will assess service providers supporting the world’s two leading property and casualty insurer platforms
The studies’ results will be published in two comprehensive ISG Provider Lens™ reports, called Duck Creek Services Ecosystem 2025 and Guidewire Services Ecosystem 2025, both scheduled for release in April 2025. The reports will cover how service providers enhance and empower the core functions of these platforms, including policy administration, billing, claims and digital innovation.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
Both reports will cover the entire lifecycles of their respective platforms, from implementation, customization, and day-to-day operations to continuous improvements.
“Typically, what an insurer looks for from a P&C platform services provider is, first and foremost, domain expertise, including knowledge of local and regional regulations,” said Aman Munglani, ISG senior director and principal analyst. “From there, insurers want a provider that can configure a P&C platform to their specific business needs, as well as support the project management and change management tools it requires to stay competitive, maintain best practices, and stay on-schedule and within budget.”
ISG has distributed surveys to more than 40 providers of services supporting the Duck Creek and Guidewire platforms worldwide. Working in collaboration with ISG’s global advisors, the research team will produce one quadrant per report, representing the P&C platform services the typical enterprise is buying based on ISG’s experience working with its clients. These quadrants are:
- Duck Creek Services assessing the expertise and experience of core system service providers in managing projects of varying complexities. Providers in this space will have demonstrated capabilities in data migration, system integration and customization, implementation, managed services and quality assurance.
- Guidewire Services evaluating similar capabilities of service providers supporting this platform, taking into account the providers’ differing levels of experience across varying lines of business. Providers in this space also will have demonstrated their unique approaches to data migration, system customization, digital innovation and client training programs.
ISG analyst Manav Deep Sachdeva will serve as lead author of both reports.
A list of identified providers and vendors and further details on the Duck Creek study may be found in this digital brochure. Details on the Guidewire study are available in this brochure. Companies not listed as property and casualty platform providers supporting Duck Creek or Guidewire may contact ISG and ask to be included in the study.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
When will ISG (III) release the Duck Creek and Guidewire Services Ecosystem reports?
How many service providers is ISG (III) evaluating for the P&C platform studies?
What key aspects will ISG (III) evaluate in the P&C platform services studies?
