ISG to Assess Procurement Services Worldwide
Information Services Group (ISG) has launched a research study examining providers in the modern procurement services ecosystem. The study will result in the ISG Provider Lens™ report 'Procurement Services 2025', scheduled for April 2025. The report will evaluate providers focusing on enterprise procurement services, data-driven decision making, and procurement optimization.
ISG has distributed surveys to 50 procurement service providers globally. The study will analyze three key quadrants: Procurement Operations Modernization Services, Strategic Sourcing and Category Management Services, and Supplier Management and Contract Lifecycle Services. The research emphasizes the integration of AI and GenAI in procurement processes, focusing on cost reductions, sustainability, and business model innovation.
Information Services Group (ISG) ha lanciato uno studio di ricerca che esamina i fornitori nell'ecosistema moderno dei servizi di approvvigionamento. Lo studio si tradurrà nel report ISG Provider Lens™ 'Procurement Services 2025', previsto per aprile 2025. Il report valuterà i fornitori con un focus sui servizi di approvvigionamento aziendale, sulla decisione basata sui dati e sull'ottimizzazione degli acquisti.
ISG ha distribuito sondaggi a 50 fornitori di servizi di approvvigionamento a livello globale. Lo studio analizzerà tre quadranti chiave: Servizi di Modernizzazione delle Operazioni di Approvvigionamento, Servizi di Sourcing Strategico e Gestione delle Categorie, e Servizi di Gestione dei Fornitori e del Ciclo di Vita dei Contratti. La ricerca pone l'accento sull'integrazione dell'IA e della GenAI nei processi di approvvigionamento, concentrandosi su riduzioni dei costi, sostenibilità e innovazione nei modelli di business.
Information Services Group (ISG) ha lanzado un estudio de investigación que examina a los proveedores en el ecosistema moderno de servicios de aprovisionamiento. El estudio dará como resultado el informe ISG Provider Lens™ 'Procurement Services 2025', programado para abril de 2025. El informe evaluará a los proveedores centrándose en los servicios de aprovisionamiento empresarial, la toma de decisiones basada en datos y la optimización de aprovisionamiento.
ISG ha distribuido encuestas a 50 proveedores de servicios de aprovisionamiento en todo el mundo. El estudio analizará tres cuadrantes clave: Servicios de Modernización de Operaciones de Aprovisionamiento, Servicios de Sourcing Estratégico y Gestión de Categorías, y Servicios de Gestión de Proveedores y del Ciclo de Vida de Contratos. La investigación enfatiza la integración de la IA y la GenAI en los procesos de aprovisionamiento, centrándose en la reducción de costos, la sostenibilidad y la innovación en modelos de negocio.
Information Services Group (ISG)는 현대 조달 서비스 생태계에서 공급자를 조사하는 연구를 시작했습니다. 이 연구는 2025년 4월 예정인 ISG Provider Lens™ 보고서 'Procurement Services 2025'로 이어질 것입니다. 이 보고서는 기업 조달 서비스, 데이터 기반 의사 결정 및 조달 최적화에 중점을 두고 공급자를 평가할 것입니다.
ISG는 전 세계에 50개의 조달 서비스 제공업체에 설문조사를 배포했습니다. 이 연구는 세 가지 주요 분야를 분석할 것입니다: 조달 운영 현대화 서비스, 전략적 소싱 및 카테고리 관리 서비스, 공급업체 관리 및 계약 생애 주기 서비스. 연구는 비용 절감, 지속 가능성 및 비즈니스 모델 혁신에 중점을 두고 조달 프로세스에서 AI 및 GenAI의 통합을 강조합니다.
Information Services Group (ISG) a lancé une étude de recherche examinant les prestataires dans l'écosystème moderne des services d'approvisionnement. L'étude aboutira au rapport ISG Provider Lens™ 'Procurement Services 2025', prévu pour avril 2025. Le rapport évaluera les prestataires en mettant l'accent sur les services d'approvisionnement d'entreprise, la prise de décisions basée sur des données et l'optimisation des approvisionnements.
ISG a distribué des enquêtes à 50 prestataires de services d'approvisionnement dans le monde entier. L'étude analysera trois quadrants clés : Services de modernisation des opérations d'approvisionnement, Services de sourcing stratégique et de gestion de catégorie, et Services de gestion des fournisseurs et du cycle de vie des contrats. La recherche met l'accent sur l'intégration de l'IA et de GenAI dans les processus d'approvisionnement, en se concentrant sur la réduction des coûts, la durabilité et l'innovation des modèles commerciaux.
Die Information Services Group (ISG) hat eine Forschungsstudie gestartet, die Anbieter im modernen Beschaffungsdienstleistungsökosystem untersucht. Die Studie wird im April 2025 im ISG Provider Lens™ Bericht 'Procurement Services 2025' veröffentlicht. Der Bericht bewertet Anbieter mit Fokus auf unternehmerische Beschaffungsdienste, datenbasierte Entscheidungsfindung und Beschaffungsoptimierung.
ISG hat 50 Beschaffungsdienstleister weltweit Umfragen verteilt. Die Studie wird drei Schlüsselquadranten analysieren: Dienstleistungen zur Modernisierung der Beschaffungsoperationen, strategisches Sourcing und Kategorienmanagement sowie Lieferantenmanagement und Vertragslebenszyklusdienstleistungen. Die Forschung betont die Integration von KI und GenAI in den Beschaffungsprozessen und konzentriert sich auf Kostensenkungen, Nachhaltigkeit und Innovation von Geschäftsmodellen.
- Integration of advanced AI and GenAI technologies for improved decision-making
- Focus on cost reduction and process optimization through intelligent automation
- Comprehensive evaluation of 50 global procurement service providers
- None.
Upcoming ISG Provider Lens™ report will assess providers that identify cost-saving opportunities and optimize procurement processes
The study results will be published in a comprehensive ISG Provider Lens™ report, called Procurement Services 2025, scheduled to be released in April 2025. The report will cover providers of enterprise procurement services, leveraging data-driven decision making and strategic approaches to procurement optimization.
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
ISG expects procurement organizations to continue focusing on their core mission of driving significant cost reductions, aided by advances in intelligent automation, while also emphasizing sustainability, operating business model innovation and optimized processes. Rapid advances in AI, including GenAI, are spurring greater demand for data analytics, as companies look to AI to improve decision-making and create additional cost-savings opportunities.
Leading procurement services providers are integrating business process outsourcing (BPO) services with comprehensive business consulting services to better serve their clients. BPO capabilities include automated procure-to-pay processes with spend management, strategic sourcing, supplier management, compliance management and contract management.
“Taking a strategic view of sourcing is the key to being an effective procurement services provider,” said Namratha Dharshan, chief business leader, ISG Research. “Good strategic sourcing focuses on optimizing the supply base, reducing risk, enhancing raw material quality and aligning procurement with business goals.”
ISG has distributed surveys to 50 procurement service providers serving the global market. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the procurement services the typical enterprise is buying based on ISG’s experience working with its clients. The three quadrants are:
- Procurement Operations Modernization Services evaluating providers integrating advanced BPO with strategy, operations and technology transformation services to enable procurement modernization, including AI-enhanced process optimization and big data-enabled predictive analytics.
- Strategic Sourcing and Category Management Services covering providers offering services such as agile and autonomous sourcing capabilities, spend management and continuous market intelligence with AI-driven predictive analytics and other services to improve goods and services acquisition, drive cost savings and mitigate risks, with an increasing emphasis on sustainability and ethical sourcing.
- Supplier Management and Contract Lifecycle Services assessing providers’ expertise in providing services such as supplier performance management, relationship management, onboarding and offboarding, contract administration, change order negotiation, centralized contract management, third-party risk management and diversity / equity / inclusion (DEI) tracking and reporting.
The study report will cover the global procurement market and examine products and services available worldwide. ISG analyst Tarun Nathooram Vaid will serve as lead author of the report.
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as procurement service providers wishing to be included in the study may contact ISG.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
When will ISG (III) release its Procurement Services 2025 report?
How many procurement service providers is ISG (III) surveying for its 2025 report?
What are the three main quadrants in ISG's (III) Procurement Services 2025 study?
