European Enterprises Look for IoT Providers with Broad Geographic Capabilities
ISG Provider Lens™ report reveals a renewed interest in IoT deployments across Europe. Enterprises seek service providers capable of supporting IoT networks in multiple countries, highlighting the demand for managed IoT and consulting services. Key findings indicate manufacturing is witnessing growth in IoT outsourcing despite pandemic-related setbacks. The report emphasizes the necessity for compliance with diverse regulations, cybersecurity measures, and the integration of AI and 5G technologies to enhance IoT systems. Notably, Atos, Capgemini, and IBM are recognized as leaders in the sector.
- Manufacturing sector shows growth in IoT outsourcing despite pandemic delays.
- Europe remains the largest market for outsourced IoT services in 2020, particularly in the U.K. and Germany.
- Providers are integrating AI and security measures into their IoT services, enhancing offerings.
- Deployment of IoT systems slowed due to the COVID-19 pandemic.
- Concerns over cybersecurity persist as enterprises seek robust solutions.
ISG Provider Lens™ report finds European companies want providers that can support IoT deployments across multiple countries
The 2021 ISG Provider Lens™ Internet of Things – Services and Solutions Report for
Companies are looking for providers not only for managed IoT services, where it is crucial for providers to offer dedicated services locally, even in remote areas, but also for IoT consulting services, the report says.
Providers need to be well versed in the different regulations across
While deployment of IoT systems slowed in 2020, in part because of the COVID-19 pandemic, the report sees interest across industries picking up again in
Manufacturing was one of the few industry segments in
Worldwide,
“The pandemic stalled the deployment of the IoT, especially in travel-related industries,” said
Manufacturers, Decker said, need smart factories and supply chains to keep up with the competition. “Many manufacturers already have chosen their IoT platforms and use cases and are looking to their service providers to help them scale deployments,” he said.
One lingering concern for enterprises rolling out the IoT is cybersecurity, and they’re turning to service providers to help them protect the data flowing over IoT systems, the report says.
IoT service providers are building security services into their consulting and managed services engagements, especially those focused on IT and operational technology (OT) convergence, the report adds. Many security services cover the entire IoT ecosystem, from the edge to the cloud to on-premises systems.
Beyond security, convergence of IT and OT systems is a major challenge for enterprises deploying IoT systems, the report says. The use of legacy systems in both worlds can slow down integration and mobility. Service providers are combining their industry expertise and IT proficiencies to develop converged systems.
Service providers are also helping enterprises deploy artificial intelligence in IoT systems, including on the edge, the report adds. AI can help IoT systems better process large volumes of data, and service providers often offer customized AIOps systems for specialized customer needs.
The report sees a growing interest in 5G networking technologies as a way to connect IoT networks, but some mobile network operators may need to shut down older networks to make way for 5G.
Enterprise clients, especially those with deployed IoT fleets and devices, will need to manage the selection of replacement technologies, when mobile operators shutter older services, the report recommends. Shuttering events will happen on a per-country, per-operator basis, which makes them difficult to manage.
The 2021 ISG Provider Lens™ Internet of Things – Services and Solutions Report for
The report names
In addition, HCL and NTT DATA were named Rising Stars—companies with “promising portfolios” and “high future potential” by ISG’s definition—in two quadrants. Wipro was named a
The 2021 ISG Provider Lens™ Internet of Things – Services and Solutions Report for
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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FAQ
What does the ISG Provider Lens report highlight about IoT in Europe?
Which companies are identified as leaders in IoT services in Europe according to the report?
How has COVID-19 impacted IoT deployment in Europe?
What cybersecurity concerns do enterprises face in IoT deployments?
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