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InterContinental Hotels Group PLC (IHG), headquartered in Denham, Buckinghamshire, England, is a prominent British multinational hospitality enterprise, marketed as IHG Hotels & Resorts. As of December 31, 2023, IHG operates a remarkable 946,000 rooms across 19 brands, spanning midscale to luxury segments. Their renowned brands include Holiday Inn, Holiday Inn Express, Kimpton, Hotel Indigo, Even, Hualuxe, and Voco, catering to diverse customer preferences.
Holiday Inn and Holiday Inn Express are the largest brands, while newer lifestyle brands like Hotel Indigo and Voco are gaining significant traction. IHG's strategic initiatives include the launch of the midscale brand Avid in 2017, a 51% stake acquisition in Regent Hotels in 2018, acquiring Six Senses in 2019, and introducing the Garner brand in 2023.
The company's global footprint is extensive, with the Americas accounting for 55% of the total rooms, Greater China for 19%, and Europe, Asia, the Middle East, and Africa making up 26%. IHG's business model is predominantly managed and franchised, representing 99% of their total rooms.
IHG continuously aims to offer exceptional hospitality experiences, as demonstrated by their recent achievements. On July 25, 2023, IHG collaborated with GRAMMY-nominated artist Carly Rae Jepsen, curating an exclusive hotel suite experience for Lollapalooza. Additionally, IHG's strategic partnership with the US Open Tennis Championships, highlighted by unique fan experiences and events, emphasizes their dedicated guest engagement approach.
Financially, IHG maintains a robust position, reflected in their strategic growth and acquisitions. On August 31, 2023, IHG repurchased 498 ordinary shares, showcasing their commitment to shareholder value. Furthermore, the innovative IHG One Rewards mobile app, with features like seamless booking and in-room customization, has revolutionized guest engagement, achieving high ratings on both Apple and Android platforms.
IHG's expansion in the luxury and lifestyle segment is notable, with planned openings in Mexico, Latin America, and the Caribbean. The introduction of Six Senses La Sagesse in Grenada and upcoming projects in Grand Bahama and Xala underscore their focus on luxury wellness and sustainability. The brand's first all-inclusive resort, Kimpton Tres Ríos Riviera Maya, and the distinctive Vignette Collection hotel in Valladolid, Mexico, highlight IHG's innovative and diversified offerings.
In partnership with Google Cloud, IHG is set to launch an AI-powered travel planner within their mobile app, enhancing the travel planning experience for guests. This strategic partnership underscores IHG's commitment to leveraging technology for superior guest experiences.
InterContinental Hotels Group PLC continues to excel in providing 'True Hospitality for Good,' with a global presence in over 100 countries and a rich pipeline of developments. For the latest updates and news, visit IHG's official website and follow them on LinkedIn, Facebook, and Twitter.
IHG Hotels & Resorts has partnered with Josh.ai to create the hotel room of the future at the Kimpton Rowan in Palm Springs, CA. This innovation features voice-controlled technology, enhancing guest experience through smart automation and personalization. The incorporation of Josh.ai promotes privacy and data security while ensuring an intuitive interaction for users. Guests can control lighting, music, and entertainment seamlessly. The initiative aligns with evolving consumer preferences for digital experiences, marking IHG as a leader in hospitality technology.
IHG Hotels & Resorts has launched a unique tennis-themed installation called 'Tennis in Wonderland' at the Kimpton Hotel Eventi in New York City, celebrating the 2021 US Open. Starting September 1, guests can experience this creatively designed room featuring tennis-inspired decor. IHG is the official hotel sponsor of the tournament, aiming to enhance guest experiences through innovative design. This initiative highlights IHG's long-term partnership with the United States Tennis Association, further solidifying its presence in the hospitality and sports sectors.
IHG Army Hotels is promoting sustainability during Earth Month by encouraging military travelers to adopt eco-friendly practices. The hotels, located on 40 military bases in the U.S. and Puerto Rico, have saved over $1.5 million in utility costs through conservation efforts. The savings support future investments in hotel development and renovations. IHG has launched the Journey to Tomorrow initiative to enhance sustainability goals over the next decade.
On March 23, 2021, IHG Hotels & Resorts announced the transformation of the Crowne Plaza brand, enhancing the experience for modern business travelers. Collaborating with hotel owners, the brand introduced renovated properties showcasing innovative designs and features like the Plaza Workspace for productivity and WorkLife Rooms for comfort. Notably, over a third of Crowne Plaza hotels in the Americas have undergone renovations since 2016. The brand continues to expand globally, with nearly 430 hotels currently open and 89 in the pipeline.
IHG Hotels & Resorts launched its enhanced Meet with Confidence program in 2020, supporting the transition to hybrid events. The initiative now includes resources for connecting multiple locations to live-streamed events. Partnerships with Wellness 4 Humanity and Williams-Sonoma provide rapid Covid-19 testing and curated food experiences. The program focuses on five key areas: Clean and Safe, Simplified, Hybrid, Delicious, and Rewarding, offering benefits like no cancellation fees for bookings by June 30, 2021.
On Feb. 15, 2021, IHG Hotels & Resorts announced results from a global survey revealing a significant shift towards conscious travel post-COVID-19. Over 50% of 9,000 respondents reported increased social and environmental awareness while traveling. Notably, Americans are willing to spend 41% more on responsibly operated accommodations. The survey indicates a strong commitment to supporting local communities and sustainable practices, with 82% of global respondents keen to maintain their sustainability habits while traveling. IHG aims to lead in responsible travel through its 'Journey to Tomorrow' initiative, emphasizing community wellbeing and environmental care.
On February 8, 2021, IHG Hotels & Resorts released a survey indicating a strong desire for travel as people long for human connection post-pandemic. Close to 60% of respondents canceled trips in 2020, but more than half plan to rebook. Key motivators for 2021 travel include family visits and vacations. Younger travelers express interest in bucket-list destinations, while many await broader vaccine distribution before traveling. 40% of U.S. workers feel demotivated without business travel, highlighting its importance for relationship building.
Crowne Plaza Toronto Airport, owned by Manga Hotels, has reopened after a $20 million renovation, enhancing its appeal for travelers. Located near Toronto Pearson Airport, the 528-room hotel features upgraded guest accommodations, expanded dining options at The Cannery Kitchen & Social, and state-of-the-art meeting spaces totaling 12,000 square feet. The renovations include a modernized lobby, redesigned rooms with contemporary decor, and improved fitness facilities. IHG's rigorous cleaning protocols ensure guest safety amidst ongoing health concerns.
IHG Hotels & Resorts announces a partnership with Explore Georgia to promote tourism in the state, highlighting diverse experiences beyond the usual attractions. Guests can benefit from the 'Stay Longer and Save' deal, offering up to 20% off stays of three nights or more until February 28, 2021. This initiative aims to showcase Georgia's rich history, culture, and natural beauty while supporting the local tourism industry, valued at $68.82 billion, which sustains over 484,000 jobs.
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