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InterContinental Hotels Group PLC (IHG), headquartered in Denham, Buckinghamshire, England, is a prominent British multinational hospitality enterprise, marketed as IHG Hotels & Resorts. As of December 31, 2023, IHG operates a remarkable 946,000 rooms across 19 brands, spanning midscale to luxury segments. Their renowned brands include Holiday Inn, Holiday Inn Express, Kimpton, Hotel Indigo, Even, Hualuxe, and Voco, catering to diverse customer preferences.
Holiday Inn and Holiday Inn Express are the largest brands, while newer lifestyle brands like Hotel Indigo and Voco are gaining significant traction. IHG's strategic initiatives include the launch of the midscale brand Avid in 2017, a 51% stake acquisition in Regent Hotels in 2018, acquiring Six Senses in 2019, and introducing the Garner brand in 2023.
The company's global footprint is extensive, with the Americas accounting for 55% of the total rooms, Greater China for 19%, and Europe, Asia, the Middle East, and Africa making up 26%. IHG's business model is predominantly managed and franchised, representing 99% of their total rooms.
IHG continuously aims to offer exceptional hospitality experiences, as demonstrated by their recent achievements. On July 25, 2023, IHG collaborated with GRAMMY-nominated artist Carly Rae Jepsen, curating an exclusive hotel suite experience for Lollapalooza. Additionally, IHG's strategic partnership with the US Open Tennis Championships, highlighted by unique fan experiences and events, emphasizes their dedicated guest engagement approach.
Financially, IHG maintains a robust position, reflected in their strategic growth and acquisitions. On August 31, 2023, IHG repurchased 498 ordinary shares, showcasing their commitment to shareholder value. Furthermore, the innovative IHG One Rewards mobile app, with features like seamless booking and in-room customization, has revolutionized guest engagement, achieving high ratings on both Apple and Android platforms.
IHG's expansion in the luxury and lifestyle segment is notable, with planned openings in Mexico, Latin America, and the Caribbean. The introduction of Six Senses La Sagesse in Grenada and upcoming projects in Grand Bahama and Xala underscore their focus on luxury wellness and sustainability. The brand's first all-inclusive resort, Kimpton Tres Ríos Riviera Maya, and the distinctive Vignette Collection hotel in Valladolid, Mexico, highlight IHG's innovative and diversified offerings.
In partnership with Google Cloud, IHG is set to launch an AI-powered travel planner within their mobile app, enhancing the travel planning experience for guests. This strategic partnership underscores IHG's commitment to leveraging technology for superior guest experiences.
InterContinental Hotels Group PLC continues to excel in providing 'True Hospitality for Good,' with a global presence in over 100 countries and a rich pipeline of developments. For the latest updates and news, visit IHG's official website and follow them on LinkedIn, Facebook, and Twitter.
IHG Hotels & Resorts celebrates its partnership with the USTA for the 2022 US Open by launching exclusive experiences for IHG One Rewards members. Highlights include the 'Guest How Andy Roddick Guests' suite at Kimpton Hotel Eventi, featuring personalized amenities from tennis star Andy Roddick. The package offers courtside tickets for matches on Sept. 6 and 7, a two-night stay, and a meet-and-greet with Roddick. Additional offerings include the unique 'IHG Racquet Room' for tennis fans. The US Open runs from Aug. 29 to Sept. 11, 2022.
PLAYSTUDIOS has announced a significant expansion of its playAWARDS loyalty program through a partnership with IHG Hotels & Resorts. Starting June 2022, players can redeem loyalty points for discounts on stays at over 6,000 IHG properties worldwide. This collaboration adds all 17 IHG brands, including InterContinental and Holiday Inn, to the rewards catalog, enhancing the value of the playAWARDS program. Discounts include 15% off across IHG's entire portfolio, marking the largest addition to the platform's offerings.
Service Properties Trust (Nasdaq: SVC) reported a net income of $11.35 million, or $0.07 per share, for Q2 2022, marking a substantial turnaround from a loss of $91.11 million in the same quarter last year. The normalized FFO surged by 238% to $89.16 million ($0.54 per share). Adjusted EBITDAre rose 53% to $181.87 million. Year-to-date, SVC has sold 76 properties for $523.1 million as it adjusts its portfolio. Hotel metrics improved with occupancy at 66.7% and a RevPAR increase of 56.9%. SVC met all financial covenants, enhancing its financial flexibility.
On June 8, 2022, IHG Hotels & Resorts celebrated the milestone of 6,000 open hotels worldwide by launching the '6,000 Club' and announcing new partnerships for its IHG One Rewards program. The company has expanded its portfolio to 17 brands over the last five years, with a growth target of 30%. These partnerships will enhance member experiences at major sports and music events, creating unique opportunities. CEO Keith Barr emphasized collaboration with owners and guests, highlighting over 1,800 hotels in the development pipeline.
InterContinental Hotels & Resorts, part of IHG, has partnered with artist Claire Luxton to launch immersive experiences in exclusive suites at their hotels in London, New York, and Dubai. These suites, inspired by Luxton's travels, include bespoke artwork and sensory experiences like curated mini bars and drawn baths, reflecting the brand's heritage and global elegance. Available for booking until mid-July at $1,750 per night, this initiative celebrates the brand's 75th anniversary, highlighting InterContinental's commitment to luxury accommodations and unique guest experiences.
IHG Hotels & Resorts is expanding its premium brand, voco hotels, in the U.S. with the introduction of unique Turn Up Service rooms in New York City. The limited-edition rooms will offer a personalized hotel experience, featuring dedicated VIP check-in, craft cocktails, lavender-infused chocolates, and more. The initiative stems from a survey indicating that 59% of American travelers prioritize friendly service post-pandemic. With several voco hotels already in operation, IHG is set to continue its rapid expansion across key U.S. markets.
Service Properties Trust (SVC) reported a net loss of $(119.8) million or $(0.73) per share for Q1 2022, an improvement from $(195.0) million or $(1.19) per share in Q1 2021. Normalized FFO was $(3.4) million, improving from $(42.0) million a year earlier. Adjusted EBITDAre increased 85.1% to $90.1 million. Comparable RevPAR showed a marked recovery from 37.3% below 2019 levels in January to 25.7% in March 2022. The company has executed hotel sales valued at $539.3 million, enhancing liquidity as it navigates upcoming debt maturities.
IHG Hotels & Resorts has partnered with Medallia, Inc. to utilize the Medallia Zingle intelligent messaging platform across nearly 6,000 hotels in over 100 countries. This collaboration aims to enhance guest engagement through real-time two-way messaging. Since 2014, Medallia has supported IHG with its guest survey program. With Zingle, guests can communicate via SMS, in-app, web chat, or social media, allowing IHG staff to respond efficiently to guest requests, ultimately improving service quality and revenue opportunities amidst the industry's labor challenges.
IHG Hotels & Resorts has launched the IHG One Rewards, a revamped global loyalty program aimed at enhancing guest experiences. With nearly 6,000 hotels across 100+ countries, the new program offers a faster tier and bonus point structure, allowing members to earn rewards sooner. Key benefits include complimentary breakfast for Diamond Elite members, exclusive promotions, and technology-enhanced options for personalized rewards. The initiative represents IHG's significant investment in loyalty, backed by feedback from travelers and designed to cater to individual preferences.
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