net2phone Introduces Advanced AI Agent
net2phone has launched its new AI Agent, an advanced virtual assistant designed to manage customer interactions across multiple channels. The AI solution handles sales, support, and administrative tasks through website, phone, and chat platforms.
The AI Agent can perform various functions including answering calls, scheduling appointments, providing account information, and processing returns. It operates according to company business rules and integrates with existing systems through APIs. The system is multilingual, supporting English, Spanish, and Portuguese, and operates 24/7.
Key features include handling routine customer inquiries, optimizing staffing levels during demand fluctuations, and managing temporary staffing needs. The solution aims to help businesses enhance customer experience while providing a scalable and cost-effective alternative to traditional customer service methods.
net2phone ha lanciato il suo nuovo AI Agent, un assistente virtuale avanzato progettato per gestire le interazioni con i clienti attraverso molteplici canali. La soluzione AI gestisce vendite, supporto e compiti amministrativi tramite piattaforme web, telefoniche e chat.
L'AI Agent può svolgere varie funzioni tra cui rispondere alle chiamate, pianificare appuntamenti, fornire informazioni sugli account e gestire i resi. Opera secondo le regole aziendali e si integra con i sistemi esistenti tramite API. Il sistema è multilingue, supportando inglese, spagnolo e portoghese, e funziona 24 ore su 24, 7 giorni su 7.
Le caratteristiche principali includono la gestione delle richieste di routine dei clienti, l'ottimizzazione dei livelli di personale durante le fluttuazioni della domanda e la gestione delle esigenze di personale temporaneo. La soluzione mira ad aiutare le aziende a migliorare l'esperienza del cliente offrendo un'alternativa scalabile ed economica ai metodi tradizionali di servizio clienti.
net2phone ha lanzado su nuevo AI Agent, un asistente virtual avanzado diseñado para gestionar las interacciones con los clientes a través de múltiples canales. La solución de IA maneja ventas, soporte y tareas administrativas a través de plataformas web, telefónicas y de chat.
El AI Agent puede realizar diversas funciones, incluyendo responder llamadas, programar citas, proporcionar información de cuentas y procesar devoluciones. Opera de acuerdo con las reglas comerciales de la empresa e integra con sistemas existentes a través de API. El sistema es multilingüe, soportando inglés, español y portugués, y opera 24/7.
Las características clave incluyen manejar consultas rutinarias de clientes, optimizar los niveles de personal durante fluctuaciones en la demanda y gestionar necesidades de personal temporal. La solución busca ayudar a las empresas a mejorar la experiencia del cliente mientras proporciona una alternativa escalable y rentable a los métodos tradicionales de servicio al cliente.
net2phone은 고객 상호작용을 여러 채널에서 관리하기 위해 설계된 고급 가상 비서인 새로운 AI Agent를 출시했습니다. 이 AI 솔루션은 웹사이트, 전화 및 채팅 플랫폼을 통해 판매, 지원 및 관리 작업을 처리합니다.
AI Agent는 전화 응답, 약속 예약, 계좌 정보 제공 및 반품 처리 등 다양한 기능을 수행할 수 있습니다. 회사의 비즈니스 규칙에 따라 운영되며, API를 통해 기존 시스템과 통합됩니다. 이 시스템은 다국어를 지원하며, 영어, 스페인어 및 포르투갈어를 지원하고 24시간 운영됩니다.
주요 기능으로는 일상적인 고객 문의 처리, 수요 변동 시 인력 수준 최적화 및 임시 인력 관리가 포함됩니다. 이 솔루션은 기업이 고객 경험을 향상시키면서 전통적인 고객 서비스 방법에 대한 확장 가능하고 비용 효율적인 대안을 제공하는 것을 목표로 합니다.
net2phone a lancé son nouvel AI Agent, un assistant virtuel avancé conçu pour gérer les interactions avec les clients à travers plusieurs canaux. La solution d'IA gère les ventes, le support et les tâches administratives via des plateformes web, téléphoniques et de chat.
L'AI Agent peut effectuer diverses fonctions, y compris répondre aux appels, planifier des rendez-vous, fournir des informations sur les comptes et traiter les retours. Il fonctionne selon les règles commerciales de l'entreprise et s'intègre aux systèmes existants via des API. Le système est multilingue, prenant en charge l'anglais, l'espagnol et le portugais, et fonctionne 24 heures sur 24, 7 jours sur 7.
Les caractéristiques clés incluent la gestion des demandes de routine des clients, l'optimisation des niveaux de personnel pendant les fluctuations de la demande et la gestion des besoins en personnel temporaire. La solution vise à aider les entreprises à améliorer l'expérience client tout en offrant une alternative évolutive et rentable aux méthodes traditionnelles de service client.
net2phone hat seinen neuen AI Agent vorgestellt, einen fortschrittlichen virtuellen Assistenten, der entwickelt wurde, um Kundeninteraktionen über mehrere Kanäle zu verwalten. Die KI-Lösung übernimmt Verkaufs-, Support- und Verwaltungsaufgaben über Webseiten, Telefon und Chat-Plattformen.
Der AI Agent kann verschiedene Funktionen ausführen, einschließlich Anrufbeantwortung, Terminplanung, Bereitstellung von Kontoinformationen und Bearbeitung von Rücksendungen. Er arbeitet gemäß den Unternehmensrichtlinien und integriert sich über APIs in bestehende Systeme. Das System ist mehrsprachig und unterstützt Englisch, Spanisch und Portugiesisch und ist rund um die Uhr verfügbar.
Zu den Hauptfunktionen gehören die Bearbeitung routinemäßiger Kundenanfragen, die Optimierung der Personaleinsatzplanung bei Nachfrageschwankungen und das Management von temporären Personalbedarfen. Die Lösung zielt darauf ab, Unternehmen zu helfen, das Kundenerlebnis zu verbessern und gleichzeitig eine skalierbare und kosteneffiziente Alternative zu traditionellen Kundenservicemethoden anzubieten.
- Offers 24/7 customer service availability
- Reduces operational costs through automation
- Provides multilingual support capability
- Scalable solution for handling variable customer demand
- Integrates with existing business systems via APIs
- May require initial investment in implementation and customization
- Potential limitations in handling complex customer interactions
Insights
net2phone's introduction of AI Agent represents a strategic expansion of IDT's communications portfolio with potential revenue implications. This AI-powered virtual assistant that handles customer interactions across multiple channels addresses a growing market need as businesses struggle with staffing volatility and rising customer service costs.
The offering positions net2phone competitively in the rapidly expanding AI customer service market, estimated to reach
From an investor perspective, this development signals IDT's commitment to evolving its communications subsidiary beyond traditional voice services into higher-margin AI solutions. The multi-channel, multilingual capabilities suggest a product designed for broad market appeal across various business segments and geographies.
However, the announcement lacks specific monetization details, implementation timelines, or early adoption metrics that would help quantify potential financial impact. While positioned as a cost-reduction tool for clients, the contribution to net2phone's revenue growth trajectory remains unclear. The true value to IDT shareholders will depend on net2phone's execution, pricing strategy, and ability to drive adoption among its existing customer base while attracting new clients seeking AI-enhanced communications solutions.
net2phone AI Agent manages sales, support, and administrative tasks across website, phone, and chat for enhanced customer experiences
Newark, NJ, Feb. 27, 2025 (GLOBE NEWSWIRE) -- net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers, today introduced net2phone AI Agent, offering businesses of all sizes a highly scalable and customizable virtual agent to provide exceptional customer experiences across sales, support and administrative tasks.
“net2phone AI Agent leverages conversational AI to engage customers in helpful dialogues and to take approved actions on their behalf,” said Zali Ritholtz, net2phone’s COO. “From answering routine customer questions on order status and product availability to executing more complex tasks such as managing appointments or processing product returns, the net2phone AI Agent follows the company’s business rules and leverages external APIs to interact with your existing programs, software, and databases – assisting customers in much the same way an employee would but with greater speed, consistency and more cost effectively.”
net2phone AI Agent handles many aspects of routine customer interactions across the organization including:
- Answering incoming calls and inquiries
- Scheduling appointments and sending follow-up reminders
- Providing customers with personalized account data including balances and order status
- Greeting visitors on the website and guiding them in real-time
“Customers have strong channel preferences,” Ritholtz added. “net2phone AI Agent engages customers on the organization’s website, on the phone, or via chat – in whichever medium the customer is most comfortable. It is also fluent in multiple languages including English, Spanish and Portuguese, and is available around the clock.”
net2phone AI Agent helps organizations solve common sales, support and staffing challenges including:
- Optimizing staffing levels in response to volatile demand
- Recruiting, hiring and training staff for temporary or seasonal roles that do not provide long-term value
- Repeatedly addressing similar and routine customer inquiries and requests
- Scheduling appointments and reminders
See the net2phone AI Agent website for more details on key features and functionalities: https://www.net2phone.com/products/ai-agent.
“net2phone AI Agent provides businesses of all sizes with a highly scalable and cost-effective solution to significant challenges organizations face as they work to enhance the experience of customer interactions,” said Jonah Fink, CEO of net2phone. “We invite businesses of all sizes to see how net2phone AI Agent can help your business grow more profitably.”
About net2phone:
net2phone’s innovative cloud-based, unified communications as a service, contact center as a service and SIP trunking solutions help businesses around the globe succeed through smarter conversations with enhanced intelligence and insights. net2phone’s commitment to delivering reliable and high-quality communications services has earned it a reputation as a leader in both innovation and growth. net2phone is a subsidiary of IDT Corporation (NYSE: IDT). To learn more, please visit net2phone.com or connect on LinkedIn.
net2phone Media Contact:
Denise D'Arienzo
VP of Marketing & Sales Operations
Email: denise.darienzo@net2phone.com
IDT Corporation Investor Relations Contact:
Bill Ulrey
Phone: (973) 438-3838
E-mail: invest@idt.net
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