net2phone Announces net2phone for Salesforce on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Rhea-AI Summary

On April 6, 2021, net2phone unveiled net2phone for Salesforce on Salesforce AppExchange, enhancing business communications through data-driven voice capabilities. This integration allows users to initiate calls with a click, automatically populate call data, and customize profiles for improved user experience. The service, available in North and South America, is designed to facilitate unlimited international calls and features advanced call management analytics. The launch aims to make voice communications central to business interactions, according to company leadership.

Positive

• Launch of net2phone for Salesforce enhances customer interaction quality.
• Integration facilitates data-driven voice communications, streamlining operations.
• Available in multiple countries, promoting broad market accessibility.
• Offers unlimited international calling and advanced management analytics.

Negative

• None.

NEWARK, N.J., April 6, 2021 /PRNewswire/ -- net2phone, a global provider of unified cloud communications solutions for businesses, today announced it has launched net2phone for Salesforce on Salesforce AppExchange, empowering customers through data-driven conversations with leads and prospects within the Salesforce environment.

Within the Salesforce environment, net2phone for Salesforce:

• Provides click-to-call -- enables outbound calls with just a click
• Automatically populates inbound calls with customer information and account record details
• Enables everyone in the organization to access updated contact status and build accurate metrics based on rich call records
• Empowers customization of user profiles and softphone so that each individual sees the most important specifics based around their particular role.

Built on the Salesforce Platform, net2phone for Salesforce is currently available on AppExchange at appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000OMzDpEAL

Net2phone for Salesforce
The net2phone integration for Salesforce enhances the quality of customer interactions and call efficiency within the Salesforce environment. The integration acts as a Salesforce multiplier, extending the reach of Salesforce to facilitate data-driven voice communications.

net2phone for Salesforce is available in the US and Canada, Argentina, Brazil, Chile, Colombia, Mexico and Peru. It provides unlimited calling to over forty destination countries, live chat, call recording, webRTC, mobile apps and a myriad of intelligently delivered communications capabilities including advanced management analytics.

Comments on the News

• "With our Salesforce integration, we've effectively made intelligent, data-driven voice communications an inherent feature," said Jonah Fink, President of net2phone. "It's an important step in our drive to bring voice communications back to the center of business communications."
  
  
• "net2phone for Salesforce is a welcome addition to AppExchange, as net2phone powers digital transformation for customers by integrating data-powered voice calling with Salesforce," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success."

About Salesforce AppExchange
Salesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 6,000 listings, 9 million customer installs and 98,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.  

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

Additional Resources

• Like Salesforce on Facebook: http://www.facebook.com/salesforce 
• Follow Salesforce on Twitter: https://twitter.com/salesforce
• Become a fan of net2phone: https://www.facebook.com/Net2Phone
• Follow net2phone on Twitter: https://twitter.com/net2phone

About net2phone:
net2phone's cloud business communications solutions help businesses around the globe succeed through smarter conversations. net2phone is a subsidiary of IDT Corporation (NYSE: IDT), a provider of telecommunications and payment services.  To learn more, please visit net2phone.com, connect with us on LinkedIn.  Channel partners contact: partner@net2phone.com.  Customer contact: sales@net2phone.com.

 

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SOURCE net2phone

FAQ

What is net2phone for Salesforce?

net2phone for Salesforce is a new integration that enhances voice communications within the Salesforce platform, offering features like click-to-call and automatic call data population.

When was net2phone for Salesforce launched?

net2phone for Salesforce was launched on April 6, 2021.

In which countries is net2phone for Salesforce available?

The service is available in the US, Canada, Argentina, Brazil, Chile, Colombia, Mexico, and Peru.

How does net2phone for Salesforce improve business communications?

It enhances call efficiency, allows for customized user profiles, and provides rich analytics for better decision-making.

What telecom capabilities does net2phone for Salesforce offer?

The integration offers unlimited international calling, live chat, call recording, and WebRTC capabilities.