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ICE Further Automates Credit Dispute Processing for Servicers With Enhancements to Credit Bureau Management

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Intercontinental Exchange (NYSE: ICE) has announced enhancements to its Credit Bureau Management solution, further automating the credit dispute process for servicers. The improved system, integrated with the MSP® loan servicing system, now allows for automatic submission of completed dispute forms to third-party credit bureau reporting agencies, eliminating manual re-entry of data.

These enhancements aim to help servicers meet their 30-day reporting obligations under the Fair Credit Reporting Act more efficiently. The solution compiles borrower information, pre-fills dispute forms, and manages the investigation process, potentially reducing errors and saving critical time for servicers.

Tim Bowler, President of ICE Mortgage Technology, emphasized the importance of these improvements in providing value to servicers and supporting fair and accurate credit histories for individuals.

Intercontinental Exchange (NYSE: ICE) ha annunciato miglioramenti alla sua soluzione di Gestione del Bureau Creditizio, automatizzando ulteriormente il processo di contenzioso creditizio per i servicer. Il sistema migliorato, integrato con il sistema di gestione prestiti MSP®, consente ora la submission automatica di moduli di contenzioso completati alle agenzie di reporting dei bureau creditizi di terze parti, eliminando la necessità di reinserimento manuale dei dati.

Questi miglioramenti mirano ad aiutare i servicer a soddisfare i loro obblighi di reporting di 30 giorni ai sensi del Fair Credit Reporting Act in modo più efficiente. La soluzione compila le informazioni sui mutuatari, precompila i moduli di contenzioso e gestisce il processo di indagine, riducendo potenzialmente errori e risparmiando tempo critico per i servicer.

Tim Bowler, Presidente di ICE Mortgage Technology, ha sottolineato l'importanza di questi miglioramenti nell'offrire valore ai servicer e nel sostenere storie creditizie eque e accurate per gli individui.

Intercontinental Exchange (NYSE: ICE) ha anunciado mejoras en su solución de Gestión de Buró de Crédito, automatizando aún más el proceso de disputa de crédito para los servicers. El sistema mejorado, integrado con el sistema de gestión de préstamos MSP®, ahora permite la presentación automática de formularios de disputa completados a agencias de reporte de buró de crédito externas, eliminando la reintroducción manual de datos.

Estas mejoras tienen como objetivo ayudar a los servicers a cumplir con sus obligaciones de reporte de 30 días bajo la Fair Credit Reporting Act de manera más eficiente. La solución compila información del prestatario, pre llena formularios de disputa y gestiona el proceso de investigación, reduciendo potencialmente errores y ahorrando tiempo crítico para los servicers.

Tim Bowler, Presidente de ICE Mortgage Technology, destacó la importancia de estas mejoras para brindar valor a los servicers y apoyar historias crediticias justas y precisas para los individuos.

인터콘티넨탈 익스체인지 (NYSE: ICE)는 신용 정보 관리 솔루션의 개선을 발표하며, 서비스 제공자를 위한 신용 분쟁 과정을 더욱 자동화했습니다. 개선된 시스템은 MSP® 대출 관리 시스템과 통합되어 이제 완료된 분쟁 양식을 제3자 신용 정보 보고 기관에 자동 제출할 수 있어 데이터의 수동 재입력을 없앴습니다.

이러한 개선 사항은 서비스 제공자가 공정 신용 보고법에 따라 30일 보고 의무를 보다 효율적으로 이행하는 데 도움을 주기 위해 설계되었습니다. 이 솔루션은 차용자 정보를 수집하고, 분쟁 양식을 자동으로 작성하며, 조사 과정을 관리하여 오류를 줄이고 서비스 제공자에게 중요한 시간을 절약할 수 있도록 합니다.

ICE 모기지 기술의 사장인 팀 볼러(Tim Bowler)는 이러한 개선이 서비스 제공자에게 가치를 제공하고 개인의 공정하고 정확한 신용 기록을 지원하는 데 중요하다고 강조했습니다.

L'Intercontinental Exchange (NYSE: ICE) a annoncé des améliorations à sa solution de Gestion des Bureau de Crédit, automatisant davantage le processus de litige de crédit pour les prestataires. Le système amélioré, intégré au système de gestion de prêts MSP®, permet désormais la soumission automatique des formulaires de litige remplis aux agences de reporting de bureau de crédit tierces, éliminant ainsi la réentrée manuelle des données.

Ces améliorations visent à aider les prestataires à respecter plus efficacement leurs obligations de reporting de 30 jours en vertu de la Loi sur le reporting de crédit équitable. La solution compile les informations sur les emprunteurs, préremplit les formulaires de litige et gère le processus d'enquête, ce qui peut potentiellement réduire les erreurs et faire gagner un temps précieux aux prestataires.

Tim Bowler, Président de ICE Mortgage Technology, a souligné l'importance de ces améliorations pour apporter de la valeur aux prestataires et soutenir des historiques de crédit justes et précis pour les individus.

Die Intercontinental Exchange (NYSE: ICE) hat Verbesserungen an ihrer Kreditbüro-Management-Lösung angekündigt, die den Kreditstreitprozess für Dienstleister weiter automatisiert. Das verbesserte System, das mit dem MSP® Darlehensverwaltungssystem integriert ist, ermöglicht nun die automatische Übermittlung ausgefüllter Streitformulare an externe Kreditbüros, wodurch eine manuelle Dateneingabe entfällt.

Diese Verbesserungen zielen darauf ab, den Dienstleistern zu helfen, ihre 30-tägigen Reporting-Verpflichtungen gemäß dem Fair Credit Reporting Act effizienter zu erfüllen. Die Lösung erfasst Kreditnehmerinformationen, füllt Streitformulare vor und verwaltet den Untersuchungsprozess, wodurch potenziell Fehler reduziert und kritische Zeit für die Dienstleister gespart wird.

Tim Bowler, Präsident von ICE Mortgage Technology, betonte die Bedeutung dieser Verbesserungen, um den Dienstleistern einen Mehrwert zu bieten und faire sowie genaue Kreditgeschichten für Einzelpersonen zu unterstützen.

Positive
  • Automation of credit dispute process, potentially reducing errors and saving time
  • Integration with MSP® loan servicing system for efficient data compilation
  • Improved compliance with Fair Credit Reporting Act obligations
  • Enhanced workflow management for servicing teams
Negative
  • None.

Insights

The enhancements to ICE's Credit Bureau Management solution represent a significant efficiency improvement for mortgage servicers. By automating the credit dispute process, ICE is addressing a critical pain point in the industry, potentially reducing operational costs and improving compliance with the Fair Credit Reporting Act's 30-day reporting requirement.

This automation could lead to:

  • Reduced manual errors in data entry
  • Faster processing times for credit disputes
  • Improved regulatory compliance
  • Cost savings for servicers

While not directly impacting ICE's revenue in the short term, this enhancement strengthens ICE's position in the mortgage technology market. It demonstrates ICE's commitment to innovation and could lead to increased adoption of their MSP® loan servicing system, potentially driving long-term revenue growth in their mortgage technology segment.

Investors should view this as a positive development that reinforces ICE's competitive advantage in financial technology solutions. However, the immediate financial impact is likely to be modest, as the benefits will primarily accrue to ICE's clients rather than directly to ICE's bottom line.

ATLANTA & NEW YORK--(BUSINESS WIRE)-- Intercontinental Exchange, Inc. (NYSE: ICE), a leading global provider of technology and data, today announced enhancements that allow the ICE Credit Bureau Management solution to automate the credit dispute process and help servicers save critical time as they work to meet their 30-day reporting obligations under the Fair Credit Reporting Act.

Integrated with the MSP® loan servicing system, Credit Bureau Management helps make the investigation process more efficient by compiling borrower information and pre-filling the forms involved in a dispute using the data from MSP. With the enhancements, Credit Bureau Management now allows servicers to automatically send those completed forms to third-party credit bureau reporting agencies without requiring manual re-entry of that data. This automation saves time and helps reduce the risk of errors in this process.

“ICE understands and appreciates how quickly servicers must act to complete their investigation into a credit dispute,” said Tim Bowler, President of ICE Mortgage Technology. “The new efficiencies we have introduced to Credit Bureau Management provide outsized value to servicers by reducing repetitive, manual data entry and saving servicers time when it matters most.”

A comprehensive consumer credit dispute solution, Credit Bureau Management helps servicers index disputes, compile information for investigations, preserve audit trails and manage pipeline workflows. Servicers can view a work item list that keeps track of work in progress and allows disputes to be assigned to different back-office users, introducing greater efficiencies for servicing teams.

“Every individual has the right to a fair and accurate credit history, and ICE is proud to help servicers equitably and efficiently settle credit disputes,” said Bowler. “Our enhancements to Credit Bureau Management are part of our broader mission to systematically reduce inefficiencies across the housing finance life cycle, and to help our clients consistently provide the best experience possible for the homeowner.”

About Intercontinental Exchange

Intercontinental Exchange, Inc. (NYSE: ICE) is a Fortune 500 company that designs, builds, and operates digital networks that connect people to opportunity. We provide financial technology and data services across major asset classes helping our customers access mission-critical workflow tools that increase transparency and efficiency. ICE’s futures, equity, and options exchanges –  including the New York Stock Exchange –  and clearing houses help people invest, raise capital and manage risk. We offer some of the world’s largest markets to trade and clear energy and environmental products. Our fixed income, data services and execution capabilities provide information, analytics and platforms that help our customers streamline processes and capitalize on opportunities. At ICE Mortgage Technology, we are transforming U.S. housing finance, from initial consumer engagement through loan production, closing, registration and the long-term servicing relationship. Together, ICE transforms, streamlines, and automates industries to connect our customers to opportunity.

Trademarks of ICE and/or its affiliates include Intercontinental Exchange, ICE, ICE block design, NYSE and New York Stock Exchange. Information regarding additional trademarks and intellectual property rights of Intercontinental Exchange, Inc. and/or its affiliates is located here. Key Information Documents for certain products covered by the EU Packaged Retail and Insurance-based Investment Products Regulation can be accessed on the relevant exchange website under the heading “Key Information Documents (KIDS).”

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995 -- Statements in this press release regarding ICE's business that are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of additional risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see ICE's Securities and Exchange Commission (SEC) filings, including, but not limited to, the risk factors in ICE's Annual Report on Form 10-K for the year ended December 31, 2023, as filed with the SEC on February 8, 2024.

Category: Mortgage Technology

ICE-CORP

ICE Media Contact

Mitch Cohen

mitch.cohen@ice.com

+1 704-890-8158

ICE Investor Contact:

Katia Gonzalez

katia.gonzalez@ice.com

+1 (678) 981-3882

Source: Intercontinental Exchange

FAQ

What enhancements did ICE announce for its Credit Bureau Management solution?

ICE announced enhancements that allow automatic submission of completed credit dispute forms to third-party credit bureau reporting agencies, eliminating manual re-entry of data and further automating the credit dispute process for servicers.

How does the enhanced Credit Bureau Management solution benefit servicers?

The enhanced solution helps servicers save critical time, reduce the risk of errors, and meet their 30-day reporting obligations under the Fair Credit Reporting Act more efficiently by automating the credit dispute process and integrating with the MSP® loan servicing system.

What features does ICE's Credit Bureau Management solution offer?

ICE's Credit Bureau Management solution offers features such as indexing disputes, compiling information for investigations, preserving audit trails, managing pipeline workflows, and assigning disputes to different back-office users for greater efficiency.

Who is the President of ICE Mortgage Technology mentioned in the press release?

Tim Bowler is mentioned as the President of ICE Mortgage Technology in the press release.

Intercontinental Exchange Inc.

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