IBM Introduces New Microsoft Copilot Capabilities to Fuel AI-Powered Business Transformation
IBM introduced IBM Copilot Runway, a new offering to assist enterprises in integrating copilots' generative AI to enhance productivity. The company collaborates with Microsoft to develop copilots for various industries and use cases, such as procurement, customer service, and employee experience. IBM Consulting is expanding its Microsoft copilot capabilities globally to co-create AI-powered solutions with clients.
IBM's partnership with Microsoft to develop AI solutions for various industries and use cases enhances productivity and business success.
The availability of IBM Copilot Runway allows enterprises to seamlessly integrate copilots' generative AI into their organizations, enhancing efficiency.
IBM Consulting forming a dedicated practice with Microsoft copilot skills and expertise guides clients on their AI transformation journey effectively.
There may be risks associated with the deployment of copilots, such as data privacy concerns or potential implementation challenges.
Investments in growing the team of experts and capabilities through acquisitions may increase expenses for IBM in the short term.
As part of the new offering, IBM will work with clients to build custom copilots that can be tailored to fit the needs of specific business scenarios and efficiently deployed to help reduce the time and effort often required for implementations. IBM will initially focus on helping clients across priority use cases, including customer and field service, employee experience, and procurement and finance – as well as specific industries, like financial services, retail and CPG, government, and supply chain. These use cases will include:
- The Procurement and Finance Contract Copilot which assists specialists in extracting valuable insights from contracts.
- The Customer Service and Field Service Copilot which gives agents and technicians access to self-service options and a time-saving generative AI search.
- The Employee Experience Copilot which is designed to enhance employee engagement.
IBM and Microsoft already serve clients across a variety of industries with a range of AI solutions and services. In fact, IBM Consulting worked with Virgin Money to develop and launch Redi, a conversational virtual assistant that helps credit card customers in the Virgin Money credit card app. Redi, powered by Virgin Money's suite of Microsoft Copilots, is a testament to the power of partnership.
"Our customers tell us how much they enjoy interacting with Redi in the Credit Card app," said Adam Paice, Head of Digital Proposition, Virgin Money. "Our partnership with IBM has helped us to get the most out of Microsoft Copilot to find a balance between innovation and control."
IBM Consulting is also scaling its Microsoft copilot capabilities and capacity across its network of Global Innovation Centers on each continent. For example, these capabilities are being used to co-create solutions with clients at IBM Consulting's new IBM-Microsoft Experience Zone in
At the Experience Zone, clients from around the world and across industries are working together with IBM Consulting in various technology stations to co-ideate and co-create generative AI-powered solutions – leveraging Microsoft technologies, including Copilot. Later this year, IBM Consulting plans to open additional IBM-Microsoft Experience Zones in
"As IBM and Microsoft strengthen our partnership, we're poised to empower more clients with Microsoft Copilot, supercharging productivity and boosting creativity through the power of generative AI," said John Granger, Senior Vice President, IBM Consulting. "Our dedicated IBM Consulting Microsoft practice, along with Copilot-focused Experience Zones around the world, help us meet clients where they are and bring them the right generative-AI-enabled solutions for their businesses."
"Clients need the right partners and technology to scale AI responsibly across the enterprise," said Dinis Couto, General Manager of Global Partner Solutions for Microsoft. "With IBM's dedicated group of Microsoft Copilot experts, we're confident we can help more clients unlock the full potential of generative AI for their businesses."
IBM purchased Copilot for Microsoft 365 for its practitioners. To continue building on the partnership, IBM has also invested in growing its team of experts and capabilities through acquisitions, like Neudesic and Bluetab.
IBM Consulting practitioners work with a range of leading AI software technologies and multiple models from both IBM and its strategic partners like Microsoft. IBM data and AI consultants typically employ multiple models, each applied to a specific use case. Different models can be optimized for specific tasks, enhancing performance and efficiency.
Microsoft is a trademark of Microsoft Corporation in
About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service.
Visit www.ibm.com for more information.
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Carolyn Batt
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FAQ
What is IBM Copilot Runway?
IBM Copilot Runway is a new offering from IBM Consulting designed to help enterprises integrate copilots' generative AI to enhance productivity.
What industries will IBM focus on with the new offering?
IBM will focus on helping clients across priority use cases in industries such as financial services, retail, government, and supply chain.
How is IBM expanding its Microsoft copilot capabilities globally?
IBM is expanding its Microsoft copilot capabilities across its network of Global Innovation Centers on each continent to co-create solutions with clients.
What is the purpose of the IBM-Microsoft Experience Zones?
The IBM-Microsoft Experience Zones allow clients to explore and co-create generative AI-powered solutions leveraging Microsoft technologies, including Copilot.
