IBM and Avertra Collaborate to Drive Digital Transformation for Energy & Utilities Clients with IBM Cloud

Rhea-AI Summary

IBM (NYSE: IBM) announced a strategic collaboration with Avertra to accelerate digital transformation in the energy and utilities sector. Avertra will utilize IBM Cloud, leveraging IBM's $1B investment in its ecosystem through the Cloud Engagement Fund. Their MiCustomer Digital Experience platform will enhance customer engagement from meter reading to billing, optimizing operational efficiency and reducing costs. This initiative reflects the growing trend of cloud adoption in the energy sector to better meet digitally-savvy consumer demands.

Positive

• Partnership with Avertra enhances IBM's position in the energy and utilities market.
• Avertra's MiCustomer solution can improve operational efficiency for clients, potentially leading to increased revenue.
• Utilization of IBM Cloud resources and funding may accelerate innovation.

Negative

• None.

ARMONK, N.Y., Jan. 6, 2021 /PRNewswire/ -- IBM (NYSE: IBM) today announced a collaboration with Avertra, the global integration services, products and consultancy organization, to help accelerate clients' digital transformation in the energy and utilities industry. Avertra will host its MiCustomer Digital Experience platform on IBM Cloud, helping to build connected E&U organizations that can run more intelligently and securely.

Avertra is leveraging IBM's Cloud Engagement Fund, established as part of IBM's $1B investment into its ecosystem, to access technical resources and cloud credits to support migration of client workloads to hybrid cloud environments, including IBM Cloud. Using advanced offerings from IBM Cloud, including the IBM Kubernetes Service (IKS), Avertra can gain more value from its data to help speed the development of new tools designed to improve efficiency for the industry.

A prime example is the Avertra MiCustomer solution, an integrated application suite which their clients can use on the IBM Cloud to manage all aspects of customer engagement, from the initial meter reading to final bill payment. This process includes invoicing, correspondence, automated back office exception resolution, and analytics – all based on a single unified platform designed to streamline operations to help reduce internal costs for E&U companies. The solution is also designed to give control to consumers, allowing them to keep tabs on their energy usage, predict future usage and have oversight into their overall utility spend, along with other real-time features that support a simpler and more personalized customer experience.

"We view this collaboration as a natural extension of our expanding work with IBM. To date, we've had great success using IBM Watson, and now with IBM Cloud we'll be able to improve the scalability of our secured digital solutions to help build more connected E&U organizations supported by IBM's services. Our mission is to 'simplify life,' and we view our IBM collaboration as a way to simplify how we manage our critical digital assets. We look forward to the next stage in our journey with IBM," says Bashir Bseirani, CEO at Avertra.

Avertra is part of IBM's hybrid cloud ecosystem, an initiative to support global system integrators and independent software vendors to help clients manage and modernize workloads for any cloud environment, including the IBM public cloud. The IBM public cloud is the industry's most secure and open public cloud for business. With its security leadership, enterprise-grade capabilities and support for open-source technologies, the IBM public cloud is designed to differentiate and extend on hybrid cloud capabilities for enterprise workloads.   

"We are seeing the energy and utilities industry accelerating its cloud adoption, particularly to improve communication, function and accessibility to meet the demands of increasingly digitally-native consumers," said Evaristus Mainsah, General Manager, IBM Hybrid Cloud and Edge Ecosystem. "Through IBM's Cloud Engagement Fund, we're making it easier for ecosystem partners like Avertra to build secured, integrated cloud solutions by migrating their workloads to an open hybrid cloud environment like IBM Cloud – bringing the value of multicloud applications to their E&U clients."

From increasing demand for innovation in renewable energy to giving consumers more on-demand insight into their energy usage, utility providers can turn to hybrid cloud solutions to help address the needs of a more sustainability-focused, digital society. 

For more information about IBM Cloud's work with energy and utilities visit: https://www.ibm.com/industries/energy

For more information about Avertra visit:
https://avertra.com/

Contact:
Lowell Eschen
IBM Media Relations
(303) 913-2569
Lowell.Eschen@ibm.com

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SOURCE IBM

FAQ

What is the collaboration between IBM and Avertra about?

IBM and Avertra are collaborating to leverage IBM Cloud for enhancing digital transformation in the energy and utilities industry.

How will IBM's Cloud Engagement Fund support Avertra?

Avertra will use IBM's Cloud Engagement Fund to access technical resources and cloud credits for migrating client workloads to hybrid cloud environments.

What is the key feature of Avertra's MiCustomer solution?

The MiCustomer solution allows clients to manage all aspects of customer engagement, streamlining operations and reducing costs.

How does this partnership benefit IBM's market position?

The partnership enhances IBM's presence in the energy sector, addressing the rising demand for cloud solutions among energy providers.