Huize Served Over 1.3 Million Families, Facilitating More Than 12 Million Insurance Policies in 2024
Huize (NASDAQ: HUIZ) released its 2024 Customer Service Report and 'Xiao Ma Claim' Service Annual Review, showcasing significant growth in its insurance technology platform operations. The company served over 1.3 million families and facilitated more than 12 million insurance policies in 2024.
Key achievements include processing 160,800 insurance claims (up 74.7% YoY) with total settlements of RMB808 million (up 41.7% YoY). The 'Xiao Ma Express Claim' service handled 85,000 claims totaling RMB39.37 million. Customer satisfaction reached 98.82% for online support and 99.51% for teleservices.
Medical insurance represented 60.45% of settlement claims, while critical illness insurance accounted for 59.77% of total claim amounts. The company's customized critical illness products helped 1,096 families claim RMB276 million. Huize also assisted over 180,000 senior citizens and resolved 532 dispute cases, securing RMB9.8 million in claims.
Huize (NASDAQ: HUIZ) ha pubblicato il suo Rapporto di Servizio Clienti 2024 e la Revisione Annuale del Servizio 'Xiao Ma Claim', evidenziando una crescita significativa nelle operazioni della sua piattaforma di tecnologia assicurativa. L'azienda ha servito oltre 1.3 milioni di famiglie e facilitato più di 12 milioni di polizze assicurative nel 2024.
I risultati chiave includono l'elaborazione di 160.800 reclami assicurativi (in aumento del 74,7% rispetto all'anno precedente) con indennizzi totali di RMB808 milioni (in aumento del 41,7% rispetto all'anno precedente). Il servizio 'Xiao Ma Express Claim' ha gestito 85.000 reclami per un totale di RMB39,37 milioni. La soddisfazione dei clienti ha raggiunto il 98,82% per il supporto online e il 99,51% per i servizi telematici.
L'assicurazione medica ha rappresentato il 60,45% dei reclami risolti, mentre l'assicurazione contro le malattie gravi ha costituito il 59,77% degli importi totali dei reclami. I prodotti personalizzati per le malattie critiche dell'azienda hanno aiutato 1.096 famiglie a richiedere RMB276 milioni. Huize ha anche assistito oltre 180.000 anziani e risolto 532 casi di controversia, garantendo RMB9,8 milioni in indennizzi.
Huize (NASDAQ: HUIZ) ha publicado su Informe de Servicio al Cliente 2024 y la Revisión Anual del Servicio 'Xiao Ma Claim', destacando un crecimiento significativo en las operaciones de su plataforma de tecnología de seguros. La empresa atendió a más de 1.3 millones de familias y facilitó más de 12 millones de pólizas de seguros en 2024.
Los logros clave incluyen el procesamiento de 160,800 reclamaciones de seguros (un aumento del 74.7% interanual) con un total de indemnizaciones de RMB808 millones (un aumento del 41.7% interanual). El servicio 'Xiao Ma Express Claim' gestionó 85.000 reclamaciones por un total de RMB39.37 millones. La satisfacción del cliente alcanzó el 98.82% para el soporte en línea y el 99.51% para los servicios telefónicos.
El seguro médico representó el 60.45% de las reclamaciones resueltas, mientras que el seguro de enfermedades críticas representó el 59.77% de los montos totales de las reclamaciones. Los productos de enfermedad crítica personalizados de la empresa ayudaron a 1,096 familias a reclamar RMB276 millones. Huize también asistió a más de 180,000 ancianos y resolvió 532 casos de disputas, asegurando RMB9.8 millones en reclamaciones.
Huize (NASDAQ: HUIZ)는 2024 고객 서비스 보고서와 ‘Xiao Ma Claim’ 서비스 연례 검토를 발표하며 보험 기술 플랫폼 운영에서 상당한 성장을 보여주었습니다. 이 회사는 2024년에 130만 가족 이상에게 서비스를 제공하고 1200만 개 이상의 보험 정책을 처리했습니다.
주요 성과로는 160,800건의 보험 청구를 처리하여 전년 대비 74.7% 증가하고 총 합의금이 RMB808백만으로 전년 대비 41.7% 증가했습니다. ‘Xiao Ma Express Claim’ 서비스는 RMB39.37백만 규모의 85,000건의 청구를 처리했습니다. 온라인 지원에 대한 고객 만족도는 98.82%, 전화 서비스에 대한 만족도는 99.51%에 도달했습니다.
의료 보험은 합의 청구의 60.45%를 차지했으며, 중대한 질병 보험은 전체 청구 금액의 59.77%를 차지했습니다. 회사의 맞춤형 중병 제품은 1,096가족이 RMB276백만을 청구하는 데 도움을 주었습니다. Huize는 또한 180,000명 이상의 노인을 지원하고 532건의 분쟁 사례를 해결하여 RMB9.8백만의 청구를 확보했습니다.
Huize (NASDAQ: HUIZ) a publié son Rapport de Service Client 2024 et la Revue Annuelle du Service 'Xiao Ma Claim', montrant une croissance significative dans les opérations de sa plateforme de technologie d'assurance. L'entreprise a servi plus de 1,3 million de familles et facilité plus de 12 millions de polices d'assurance en 2024.
Les résultats clés incluent le traitement de 160.800 réclamations d'assurance (en hausse de 74,7 % par rapport à l'année précédente) avec des règlements totaux de RMB808 millions (en hausse de 41,7 % par rapport à l'année précédente). Le service 'Xiao Ma Express Claim' a géré 85.000 réclamations totalisant RMB39,37 millions. La satisfaction client a atteint 98,82 % pour le support en ligne et 99,51 % pour les services téléphoniques.
L'assurance médicale représentait 60,45 % des réclamations réglées, tandis que l'assurance maladie critique représentait 59,77 % des montants totaux des réclamations. Les produits d'assurance maladie critique personnalisés de l'entreprise ont aidé 1.096 familles à réclamer RMB276 millions. Huize a également assisté plus de 180.000 personnes âgées et a résolu 532 cas de litiges, sécurisant ainsi RMB9,8 millions en réclamations.
Huize (NASDAQ: HUIZ) hat seinen Kundenservicebericht 2024 und die Jahresübersicht zum Service 'Xiao Ma Claim' veröffentlicht und dabei ein signifikantes Wachstum in den Betrieben seiner Versicherungstechnologie-Plattform aufgezeigt. Das Unternehmen hat über 1,3 Millionen Familien bedient und mehr als 12 Millionen Versicherungsverträge im Jahr 2024 vermittelt.
Zu den wichtigsten Erfolgen gehört die Bearbeitung von 160.800 Versicherungsfällen (ein Anstieg von 74,7% im Vergleich zum Vorjahr) mit Gesamtabrechnungen von RMB808 Millionen (ein Anstieg von 41,7% im Vergleich zum Vorjahr). Der Service 'Xiao Ma Express Claim' hat 85.000 Ansprüche bearbeitet, die insgesamt RMB39,37 Millionen ausmachten. Die Kundenzufriedenheit erreichte 98,82% im Online-Support und 99,51% bei Tele-Dienstleistungen.
Die Krankenversicherung machte 60,45% der entschiedenen Fälle aus, während die Versicherung bei schweren Erkrankungen 59,77% der gesamten Ansprüche ausmachte. Die maßgeschneiderten Produkte für schwere Erkrankungen des Unternehmens haben 1.096 Familien geholfen, RMB276 Millionen zu beanspruchen. Huize unterstützte auch über 180.000 Senioren und löste 532 Streitfälle mit einem Gesamtanspruch von RMB9,8 Millionen.
- 74.7% YoY increase in processed insurance claims (160,800 total)
- 41.7% YoY increase in total claims settled (RMB808 million)
- High customer satisfaction rates: 98.82% for online support, 99.51% for teleservices
- 63.4% YoY increase in Express Claim settlements (RMB39.37 million)
- Successfully resolved 532 dispute cases securing RMB9.8 million in claims
- None.
Insights
Huize's 2024 operational metrics reveal a compelling growth story in China's insurtech sector. The 74.7% surge in processed claims to 160,800 and 41.7% increase in settled claims to
The efficiency metrics are particularly noteworthy: 98.82% online customer satisfaction and 91.15% one-time resolution rate indicate excellent operational execution despite the significant volume increase. This operational leverage could potentially translate into improved margins and profitability.
The product mix analysis reveals strategic positioning in high-value segments: 60.45% of claims in medical insurance and critical illness insurance accounting for 59.77% of total settlement amounts. This focus on complex, higher-margin products suggests a sophisticated underwriting capability and potential for sustained revenue growth.
A important development is the expansion into the senior citizen market, with over 180,000 elderly customers served. This demographic represents a significant growth opportunity in China's aging society, particularly as digital adoption increases among older consumers. The "Outstanding Financial Services for Senior-Friendly Practices Award" validates their strategic focus on this underserved market segment.
The successful resolution of 532 dispute cases, securing
SHENZHEN, China, Jan. 22, 2025 (GLOBE NEWSWIRE) -- Huize Holding Limited, (“Huize”, the “Company” or “we”) (NASDAQ: HUIZ), a leading insurance technology platform connecting consumers, insurance carriers and distribution partners digitally through data-driven and AI-powered solutions in Asia, today released its 2024 Customer Service Report and 2024 “Xiao Ma Claim” Service Annual Review.
As highlighted in the two reports, Huize served over 1.3 million families with more than 12 million insurance policies facilitated in 2024. The Company also assisted in processing 160,800 insurance claims in 2024, a
Huize remains committed to delivering exceptional customer service, achieving a customer satisfaction rate of
The two reports also provided several key insights, including, (i) medical insurance represented the highest percentage (
Mr. Cunjun Ma, Chairman and Chief Executive Officer of Huize, commented, “This has been a year of uncertainty, but our mission remains unwavering: to ensure protection for our customers amid these challenging times through our professional services. These recently published reports highlight our strong performance in customer service and claims settlement, with even higher satisfaction rates than last year. We are deeply grateful for the growing trust our customers place in us and are proud to have surpassed a new milestone by serving over 10 million insurance customers this year. We will continue to innovate and provide customer-first solutions going forward.”
About Huize Holding Limited
Huize Holding Limited is a leading insurance technology platform connecting consumers, insurance carriers and distribution partners digitally through data-driven and AI-powered solutions in Asia. Targeting mass affluent consumers, Huize is dedicated to serving consumers for their life-long insurance needs. Its online-to-offline integrated insurance ecosystem covers the entire insurance life cycle and offers consumers a wide spectrum of insurance products, one-stop services, and a streamlined transaction experience across all scenarios. By leveraging AI, data analytics, and digital capabilities, Huize empowers the insurance service chain with proprietary technology-enabled solutions for insurance consultation, user engagement, marketing, risk management, and claims service.
For more information, please visit http://ir.huize.com or follow us on social media via LinkedIn (https://www.linkedin.com/company/huize-holding-limited), Twitter (https://twitter.com/huizeholding) and Webull (https://www.webull.com/quote/nasdaq-huiz).
For investor and media inquiries, please contact:
Investor Relations
Kenny Lo
Investor Relations Manager
investor@huize.com
Media Relations
mediacenter@huize.com
Christensen
In China
Ms. Dee Wang
Phone: +86-10-5900-1548
Email: dee.wang@christensencomms.com
In U.S.
Ms. Linda Bergkamp
Phone: +1-480-614-3004
Email: linda.bergkamp@christensencomms.com
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