Getac's Rugged Technology Deployed by Hertz to Enhance Customer Experience and Streamline Operations
Hertz (NASDAQ: HTZ) has implemented Getac's rugged technology solutions to enhance its customer service operations. The deployment includes Getac's UX10 rugged tablet and software across U.S. locations, specifically designed to improve airport pickup and drop-off experiences.
The customized solution features include:
- Camera integration for damage documentation
- Barcode reader for customer reservations and VIN recording
- Rugged certification for extreme conditions
- Three-year bumper-to-bumper warranty
- Device Monitoring System for health tracking
- Virtual GPS for device location management
The implementation enables digital Vehicle Information Reporting Systems (VIRS) tracking, seamless vehicle maintenance monitoring, and reduced manual processes. The solution helps streamline workflows, decrease customer wait times, and improve operational efficiency at Hertz rental locations.
Hertz (NASDAQ: HTZ) ha implementato le soluzioni tecnologiche robuste di Getac per migliorare le proprie operazioni di servizio clienti. Il dispiegamento include il tablet rugged UX10 di Getac e software in diverse sedi negli Stati Uniti, progettati specificamente per migliorare le esperienze di ritiro e riconsegna presso gli aeroporti.
Le caratteristiche della soluzione personalizzata includono:
- Integrazione della fotocamera per la documentazione dei danni
- Scanner di codici a barre per le prenotazioni dei clienti e la registrazione del VIN
- Certificazione rugged per condizioni estreme
- Garanzia bumper-to-bumper di tre anni
- Sistema di monitoraggio dei dispositivi per il tracciamento della salute
- GPS virtuale per la gestione della posizione dei dispositivi
L'implementazione consente il tracciamento dei Sistemi di Reporting delle Informazioni sui Veicoli (VIRS), il monitoraggio senza interruzioni della manutenzione dei veicoli e la riduzione dei processi manuali. La soluzione aiuta a semplificare i flussi di lavoro, ridurre i tempi di attesa dei clienti e migliorare l'efficienza operativa presso le sedi di noleggio Hertz.
Hertz (NASDAQ: HTZ) ha implementado las soluciones tecnológicas robustas de Getac para mejorar sus operaciones de servicio al cliente. El despliegue incluye la tableta robusta UX10 de Getac y software en diversas ubicaciones en EE. UU., diseñados específicamente para mejorar las experiencias de recogida y entrega en los aeropuertos.
Las características de la solución personalizada incluyen:
- Integración de cámara para la documentación de daños
- Lectores de códigos de barras para reservas de clientes y registro de VIN
- Certificación robusta para condiciones extremas
- Garantía de tres años de cobertura total
- Sistema de Monitoreo de Dispositivos para el seguimiento de la salud
- GPS virtual para la gestión de la ubicación de los dispositivos
La implementación permite el seguimiento de los Sistemas de Reporte de Información de Vehículos (VIRS), el monitoreo continuo del mantenimiento de vehículos y la reducción de procesos manuales. La solución ayuda a agilizar los flujos de trabajo, disminuir los tiempos de espera de los clientes y mejorar la eficiencia operativa en las ubicaciones de alquiler de Hertz.
Hertz (NASDAQ: HTZ)는 고객 서비스 운영을 개선하기 위해 Getac의 견고한 기술 솔루션을 구현했습니다. 이 배포에는 공항 픽업 및 드롭오프 경험을 개선하기 위해 특별히 설계된 Getac의 UX10 견고한 태블릿과 소프트웨어가 미국 여러 위치에 포함됩니다.
맞춤형 솔루션의 특징은 다음과 같습니다:
- 손상 문서를 위한 카메라 통합
- 고객 예약 및 VIN 기록을 위한 바코드 리더기
- 극한 조건을 위한 견고한 인증
- 3년 범퍼 투 범퍼 보증
- 건강 추적을 위한 장치 모니터링 시스템
- 장치 위치 관리를 위한 가상 GPS
이 구현은 디지털 차량 정보 보고 시스템(VIRS) 추적, 원활한 차량 유지보수 모니터링 및 수동 프로세스 감소를 가능하게 합니다. 이 솔루션은 작업 흐름을 간소화하고 고객 대기 시간을 줄이며 Hertz 렌탈 위치에서 운영 효율성을 개선하는 데 도움을 줍니다.
Hertz (NASDAQ: HTZ) a mis en œuvre les solutions technologiques robustes de Getac pour améliorer ses opérations de service client. Le déploiement comprend la tablette robuste UX10 de Getac et des logiciels dans plusieurs emplacements aux États-Unis, spécialement conçus pour améliorer les expériences de prise en charge et de dépôt dans les aéroports.
Les caractéristiques de la solution personnalisée comprennent:
- Intégration de la caméra pour la documentation des dommages
- Lecteur de codes-barres pour les réservations clients et l'enregistrement du VIN
- Certification robuste pour des conditions extrêmes
- Garantie de trois ans de couverture intégrale
- Système de surveillance des appareils pour le suivi de la santé
- GPS virtuel pour la gestion de la localisation des appareils
L'implémentation permet le suivi des systèmes de reporting d'informations sur les véhicules (VIRS), la surveillance continue de la maintenance des véhicules et la réduction des processus manuels. La solution aide à rationaliser les flux de travail, à réduire les temps d'attente des clients et à améliorer l'efficacité opérationnelle dans les agences de location Hertz.
Hertz (NASDAQ: HTZ) hat die robusten Technologielösungen von Getac implementiert, um seine Kundenservice-Operationen zu verbessern. Die Bereitstellung umfasst das robuste Tablet UX10 von Getac und Software an verschiedenen Standorten in den USA, die speziell entwickelt wurden, um die Abhol- und Rückgabeerfahrungen an Flughäfen zu verbessern.
Zu den Funktionen der maßgeschneiderten Lösung gehören:
- Kamera-Integration zur Dokumentation von Schäden
- Barcode-Scanner für Kundenreservierungen und VIN-Aufzeichnung
- Robuste Zertifizierung für extreme Bedingungen
- Drei Jahre umfassende Garantie
- Gerätemonitoringsystem zur Gesundheitsüberwachung
- Virtuelles GPS zur Verwaltung des Gerätestandorts
Die Implementierung ermöglicht das Tracking von digitalen Fahrzeuginformationsberichterstattungssystemen (VIRS), nahtloses Fahrzeugwartungsmonitoring und reduzierte manuelle Prozesse. Die Lösung hilft, Arbeitsabläufe zu optimieren, die Wartezeiten der Kunden zu verkürzen und die Betriebseffizienz an den Hertz-Standorten zu verbessern.
- Implementation of digital system reduces operational costs through decreased manual processes
- Enhanced operational efficiency through real-time device and vehicle monitoring
- Improved customer service speed and quality at rental locations
- Reduced risk of service interruptions with comprehensive warranty coverage
- Initial deployment to only some U.S. locations, indicating incomplete rollout
- Significant investment in new hardware and software infrastructure required
Hertz implemented Getac's UX10 rugged tablet and software at some sites across the
Getac configured the UX10 tablet to meet Hertz requirements, including adding a camera to easily document any damage, a barcode reader to quickly access customer reservation information and record the car's VIN, as well as certifications that validate the devices ruggedness to withstand extreme temperatures and wet conditions as not all return locations are indoors. The three-year, bumper-to-bumper warranty on Getac tablets helps mitigate device downtime and customer service interruptions.
Coupled with the Getac Device Monitoring System, the solution provides Hertz with device health visibility into which devices are optimally working, and which are not, reducing the risk of device downtime. The built-in virtual GPS instantly shows which devices are currently in use, how many are idle or under repair, and where they are before ordering a new fleet of equipment, saving both time and money.
The benefits of Getac's technology solutions also include:
- Ability to easily track digital Vehicle Information Reporting Systems (VIRS), which is the vehicle damage assessment and inventory management system
- Compatibility with existing Hertz platforms for seamless vehicle tracking and so the maintenance team can check the car's status
- Reduced manual processes
- Increased hardware uptime, reducing Hertz' support costs by using Getac Device Monitoring System to gain visibility into device health
"Our customized hardware and software solutions enable companies, like Hertz, to significantly improve operational efficiency and uplevel customer service in competitive market environments," said Rick Geisendorff, VP of Sales & Marketing, Getac North America. "By applying advanced technology, we can deliver capabilities that help people do their jobs more efficiently and improve the experience for their customers."
When Hertz' operational needs extended beyond improving the instant rental car return process, Getac configured the hardware and software solutions to include compatibility with Hertz' digital VIRS vehicle damage assessment and inventory management system. Other vehicle insights include maintenance check-ups such as an oil change, to alerts if there is a recall for the vehicle.
The full case study is available here: https://www.getac.com/us/success-stories/hertz-rental-car
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About Getac
Getac Technology Corporation is a global leader in AI-capable rugged mobile technology and intelligent video solutions, including laptops, tablets, software, body-worn cameras, in-car video systems, digital evidence management and enterprise video analytics solutions. Getac's solutions and services are designed to enable extraordinary experiences for frontline workers in challenging environments. Today, Getac serves customers in over 100 countries spanning defense, public safety, ambulance, fire & rescue, utilities, automotive, natural resources, manufacturing, transport, and logistics. Getac was recently recognized as one of Newsweek's "World's Most Trustworthy Companies" for 2024. For more information, visit: http://www.getac.com. Participate in the Getac Industry blog or follow the company on LinkedIn and YouTube.
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SOURCE Getac
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