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Overview
Block (H.&R.), Inc. (HRB) has established itself as a trusted provider of tax preparation and financial services over many decades. As the world's largest tax services provider, the company combines traditional in-office assistance with cutting-edge digital tax solutions, serving millions of individuals and small business owners across the United States, Canada, Australia, and beyond. With its rich heritage and expansive retail footprint, Block (H.&R.), Inc. remains a vital resource for customers seeking both professional and self-service tax preparation options.
Business Model and Operations
The company primarily generates revenue through income tax return preparation services delivered via a dual-channel model. Its robust network of company-owned offices and franchise retail locations offers personalized, face-to-face tax assistance, while its digital platform provides streamlined, do-it-yourself tax filing solutions. This integrated approach allows the company to address a range of customer needs—from complex tax situations requiring expert support to straightforward filing processes that benefit from digital convenience. Furthermore, Block (H.&R.), Inc. extends its service offerings to include financial products designed to provide flexible financial relief and enhanced money management options.
Innovative Digital Solutions
Block (H.&R.), Inc. has been at the forefront of digital innovation within the tax services sector. Its user-friendly online platforms empower customers to file tax returns independently while still retaining access to live support when necessary. The digital framework not only simplifies the tax filing process but also integrates additional financial services, such as refund advance loans and mobile banking solutions, thereby creating a seamless and interactive client experience that is both secure and efficient.
Comprehensive Financial Products
Beyond traditional tax preparation, the company offers a range of financial products aimed at addressing immediate liquidity needs and promoting sound money management. These offerings include innovative refund advance loans that provide quick access to funds without impacting a customer's credit score, as well as a mobile banking service that facilitates everyday financial transactions. This diverse product suite underscores Block (H.&R.), Inc.'s holistic approach to financial wellness, catering to customers who require both tax expertise and supportive financial tools.
Client-Centric Expertise and Global Reach
With a commitment to delivering personalized service, Block (H.&R.), Inc. employs thousands of bilingual tax and client service professionals. Their expert guidance, combined with a widespread network of retail locations and digital touchpoints, ensures that clients receive high-quality, tailored advice regardless of their individual tax complexities. The company's expansive global operational footprint, spanning various U.S. territories as well as international markets, reinforces its ability to deliver efficient and reliable tax and financial services across diverse communities.
Competitive Landscape and Market Position
In a competitive industry marked by several specialized tax and financial service providers, Block (H.&R.), Inc. differentiates itself through its enduring legacy, extensive physical reach, and forward-thinking digital solutions. The company continuously refines its operational strategies by integrating technological enhancements with its core service offerings. This synthesis of traditional expertise and modern digital innovation not only bolsters its market position but also provides a comprehensive support system for individual taxpayers and small business owners alike.
Service Spectrum at a Glance
- Tax Preparation: Combining in-office expert assistance with intuitive digital do-it-yourself platforms for efficient tax return filing.
- Digital Transformation: Leveraging technology to deliver secure, user-friendly online tax solutions and financial services.
- Financial Products: Offering refund advance loans and mobile banking options that enhance customer financial flexibility.
- Global Reach: Operating an extensive network of retail and franchise locations across the United States and select international markets.
- Client Expertise: Employing a large team of bilingual and experienced professionals to ensure personalized and high-quality service.
Through its comprehensive service framework, Block (H.&R.), Inc. continues to empower its clients by offering reliable tax preparation, innovative digital solutions, and valuable financial products. This balanced approach, sustained by decades of industry experience, positions the company as a pivotal figure in the tax services and financial solutions market.
H&R Block (NYSE: HRB) has declared a quarterly cash dividend of $0.375 per share, payable on January 6, 2025, to shareholders of record as of December 5, 2024. The company has maintained an unbroken streak of quarterly dividend payments for over 60 years since going public in 1962. Notably, H&R Block has increased its dividend by 88% since 2016 and has returned more than $3.9 billion to shareholders through dividends and share repurchases.
H&R Block (NYSE: HRB) announced its participation in the upcoming Northcoast Research 2024 Management Fall Forum. CEO Jeff Jones and CFO Tiffany Mason will conduct virtual investor meetings on Tuesday, November 12, 2024. Interested investors can arrange meetings through their Northcoast Research sales representatives.
H&R Block's Spruce has expanded its partnership with Atomic, becoming the first to implement Atomic's new PayLink Switch solution. This integration, combined with Atomic's existing Deposit solution, aims to streamline money management by simplifying direct deposits and payment switching for Spruce users. The partnership enhancement aligns with Spruce's mission to help consumers improve their financial well-being by consolidating various financial management aspects in one place.
H&R Block (NYSE: HRB) has announced the 2024 application period for its Emerald Advance® Loan, running from November 1 through December 31, 2024. The loan offers qualifying individuals up to $1,300 same-day funding with no annual fee and no credit impact for eligibility checks. Key features include flexible repayment options with no required monthly payments until March 31, 2025, and the ability to repay through tax refunds for H&R Block customers. The loan carries a 35.9% APR with amounts ranging from $350-$1,300. Applications can be submitted at nearly 4,000 participating H&R Block offices.
H&R Block (NYSE: HRB) has announced it will release its fiscal 2025 first quarter results on Thursday, November 7, 2024, after the NYSE market close. The company will host a conference call at 4:30 p.m. Eastern time on the same day for analysts, institutional investors, and shareholders to discuss the quarterly results, outlook, and provide a general business update. The call will be accessible through registration, and a webcast will be available for media and public in listen-only format, remaining accessible for 90 days after the event.
H&R Block has released its fifth Annual Environmental, Social, and Governance (ESG) Report for fiscal year 2024, highlighting its commitment to responsible business practices. Key achievements include:
- A 36% reduction in printed pages across retail locations through the 'Path to Print Less' initiative
- Introduction of an associate-led composting program at corporate headquarters
- Expansion of GHG emissions inventory
- Progress in the Spruce mobile banking platform, nearing $1B in customer deposits
- Launch of AI Tax Assist tool for DIY Online users
- Introduction of 'Fund Her Future' small business grant program
- Implementation of quarterly Block Party events for employee engagement
The report emphasizes H&R Block's dedication to transparency, sustainability, and social responsibility, aligning with its purpose to provide help and inspire confidence in clients and communities.
H&R Block (NYSE: HRB) announced its participation in the Barclays Global Financial Services Conference on September 10, 2024, in New York City. Tony Bowen, Chief Financial Officer, and Michaella Gallina, Vice President of Investor Relations and CFO at Wave, will represent the company by hosting investor meetings.
This event provides an opportunity for H&R Block to engage with investors and discuss the company's financial performance, strategies, and outlook. Interested parties can request meetings through their Barclays salesperson, offering a chance for direct interaction with key financial executives of the tax preparation firm.
The conference participation underscores H&R Block's commitment to maintaining open communication with the investment community and showcasing its position in the financial services sector.
H&R Block (NYSE: HRB) has promoted Andy Phillips to Vice President of The Tax Institute, succeeding retiring Chief Tax Officer Kathy Pickering. Phillips, with a 15-year tenure at Block, will lead the company's team of tax experts, providing research and analysis of tax laws. His experience includes leading Tax Law & Policy Analysis, Tax Research, and Agency & Industry Relations.
Phillips is recognized for his contributions to various tax-focused industry associations and IRS advisory councils. He holds leadership positions in organizations such as the ISAC Senior Executive Board, IRS Electronic Tax Administration Advisory Committee, and CERCA Executive Board. Phillips is also involved in collaborative efforts to combat identity theft tax refund fraud and contributes to shaping industry standards and practices.
H&R Block (NYSE: HRB) reported strong financial results for fiscal year 2024, with revenue increasing 4% to $3.6 billion and earnings per share from continuing operations rising 16% to $4.14. The company announced a 17% increase in its quarterly dividend to $0.375 per share and a new $1.5 billion share repurchase authorization.
Key highlights include:
- Repurchased $350 million of shares in FY24, reducing outstanding shares by 5.5%
- FY25 outlook projects continued revenue growth and improved EBITDA and earnings per share
- Effective tax rate for FY25 expected to be approximately 13%, positively impacting EPS by about $0.50
The company's strong performance and shareholder-friendly actions reflect confidence in its strategy and future prospects.
H&R Block (NYSE: HRB) is currently hiring seasonal tax professionals across the United States, offering remote-friendly opportunities. The company, which prepared over 20 million tax returns in 2024, is seeking candidates passionate about helping others and providing financial advice. H&R Block offers an Income Tax Course to train new hires and support their success.
Mark Darling, SVP of U.S. Retail Operations, emphasized the company's 70-year history and culture of collaboration, innovation, and personal growth. The role of a tax pro involves preparing and filing tax returns, staying updated on tax codes, and advising clients. Janet Freeman, a Senior Tax Analyst, shared her 24-year journey with H&R Block, highlighting the job's rewards and long-term client relationships.