HP Awarded Frost & Sullivan's 2024 Global Customer Value Leadership Award for Its Outstanding Innovations in the Gaming Headset Industry
HP has been awarded Frost & Sullivan's 2024 Global Customer Value Leadership Award for its outstanding innovations in the gaming headset industry through its HyperX brand. The company has set new standards in comfort, sound quality, and battery life for global users. HP's strategic acquisition of HyperX has driven innovation, resulting in highly differentiated headsets that prioritize comfort and performance.
Key highlights include:
- Use of lightweight and durable materials like aluminum and memory foam
- Advanced audio technologies such as DTS® HeadphoneX® Spatial Audio
- Exceptional battery life, with up to 300 hours in some models
- Active community engagement for continuous product improvement
- In-store experience zones for hands-on testing
HP's forward-thinking approach and focus on customer value have positioned it as a leader in the evolving gaming headset market.
HP ha ricevuto il Frost & Sullivan's 2024 Global Customer Value Leadership Award per le sue eccezionali innovazioni nel settore delle cuffie da gioco attraverso il suo marchio HyperX. L'azienda ha stabilito nuovi standard in termini di comfort, qualità del suono e autonomia della batteria per gli utenti globali. L'acquisizione strategica di HyperX da parte di HP ha stimolato l'innovazione, portando a cuffie altamente differenziate che pongono al primo posto il comfort e le prestazioni.
Tra i punti salienti si evidenziano:
- Uso di materiali leggeri e resistenti come alluminio e schiuma memoria
- Tecnologie audio avanzate come DTS® HeadphoneX® Spatial Audio
- Autonomia della batteria eccezionale, fino a 300 ore in alcuni modelli
- Coinvolgimento attivo della comunità per il miglioramento continuo del prodotto
- Aree di esperienza in negozio per test pratici
L'approccio lungimirante di HP e l'attenzione al valore per il cliente l'hanno posizionata come leader nel mercato delle cuffie da gioco in evoluzione.
HP ha sido galardonada con el Frost & Sullivan's 2024 Global Customer Value Leadership Award por sus innovaciones sobresalientes en la industria de los auriculares para juegos a través de su marca HyperX. La compañía ha establecido nuevos estándares en confort, calidad de sonido y duración de la batería para usuarios globales. La adquisición estratégica de HyperX por parte de HP ha impulsado la innovación, resultando en auriculares altamente diferenciados que priorizan el confort y el rendimiento.
Los aspectos destacados incluyen:
- Uso de materiales ligeros y duraderos como el aluminio y la espuma viscoelástica
- Tecnologías de audio avanzadas como DTS® HeadphoneX® Spatial Audio
- Duración de la batería excepcional, de hasta 300 horas en algunos modelos
- Compromiso activo con la comunidad para la mejora continua del producto
- Zonas de experiencia en tienda para pruebas prácticas
El enfoque visionario de HP y su atención al valor del cliente la han posicionado como líder en el mercado en evolución de los auriculares para juegos.
HP는 HyperX 브랜드를 통해 게임 헤드셋 산업에서의 뛰어난 혁신으로 Frost & Sullivan의 2024 글로벌 고객 가치 리더십 상을 수상했습니다. 이 회사는 전 세계 사용자들을 위해 편안함, 음질 및 배터리 수명에서 새로운 기준을 설정했습니다. HP의 HyperX 전략적 인수는 혁신을 촉진하여 편안함과 성능을 우선시하는 차별화된 헤드셋을 탄생시켰습니다.
주요 하이라이트는 다음과 같습니다:
- 알루미늄 및 메모리 폼과 같은 가볍고 내구성이 뛰어난 재료 사용
- DTS® HeadphoneX® 공간 오디오와 같은 고급 오디오 기술
- 모델에 따라 최대 300시간의 뛰어난 배터리 수명
- 지속적인 제품 개선을 위한 적극적인 커뮤니티 참여
- 실제 테스트를 위한 매장 체험 존
HP의 미래 지향적인 접근 방식과 고객 가치에 대한 집중은 진화하는 게임 헤드셋 시장에서 리더로 자리 잡게 했습니다.
HP a reçu le Frost & Sullivan's 2024 Global Customer Value Leadership Award pour ses innovations remarquables dans l'industrie des casques de jeu à travers sa marque HyperX. L'entreprise a établi de nouveaux standards en matière de confort, de qualité sonore et d'autonomie de la batterie pour les utilisateurs du monde entier. L'acquisition stratégique de HyperX par HP a favorisé l'innovation, aboutissant à des casques hautement différenciés qui mettent l'accent sur le confort et la performance.
Parmi les points forts, on peut noter :
- Utilisation de matériaux légers et durables comme l'aluminium et la mousse à mémoire de forme
- Technologies audio avancées telles que DTS® HeadphoneX® Spatial Audio
- Autonomie exceptionnelle de la batterie, pouvant atteindre 300 heures sur certains modèles
- Engagement actif auprès de la communauté pour une amélioration continue des produits
- Zones d'expérience en magasin pour des tests pratiques
L'approche visionnaire de HP et son attention sur la valeur client l'ont positionnée comme un leader sur le marché évolutif des casques de jeu.
HP wurde mit dem Frost & Sullivan's 2024 Global Customer Value Leadership Award für herausragende Innovationen in der Gaming-Headset-Branche durch die HyperX-Marke ausgezeichnet. Das Unternehmen hat neue Standards in Komfort, Klangqualität und Akkulaufzeit für globale Nutzer gesetzt. Die strategische Übernahme von HyperX durch HP hat Innovationen vorangetrieben und zu hochgradig differenzierten Headsets geführt, die Komfort und Leistung priorisieren.
Wichtige Highlights sind:
- Verwendung leichter und langlebiger Materialien wie Aluminium und Memory-Schaum
- Fortschrittliche Audiotechnologien wie DTS® HeadphoneX® Spatial Audio
- Außergewöhnliche Akkulaufzeit, mit bis zu 300 Stunden in einigen Modellen
- Aktive Community-Einbindung zur kontinuierlichen Produktverbesserung
- Erlebniszonen im Geschäft für praktische Tests
HPs vorausschauende Herangehensweise und Fokus auf Kundennutzen haben das Unternehmen als führend im sich entwickelnden Gaming-Headset-Markt positioniert.
- Received Frost & Sullivan's 2024 Global Customer Value Leadership Award
- HyperX brand sets new standards in comfort, sound quality, and battery life
- Strategic acquisition of HyperX driving innovation in product lineup
- Advanced audio technologies like DTS® HeadphoneX® Spatial Audio enhance gaming experience
- Exceptional battery life with up to 300 hours in some models
- Active community engagement for continuous product improvement
- None.
HP's HyperX brand leverages cutting-edge technology and community engagement to deliver superior comfort, sound quality, and long battery life in its gaming headsets, setting a new standard for global users.
HP's strategic acquisition of HyperX has driven innovation within its product lineup and enabled the development of highly differentiated headsets prioritizing comfort and performance. These headsets are created using materials such as aluminum, ensuring a design that is both lightweight and durable, while incorporating memory foam to enhance the ergonomic comfort.
Moreover, HP's dedication to premium sound quality is reflected in its specialized approach to audio engineering. The company's headsets feature advanced technologies such as proprietary DTS® HeadphoneX® Spatial Audio technology, which enhances the gaming experience by delivering precise sound localization and balance. HP also excels in battery efficiency, with the HyperX Cloud III Wireless offering up to 120 hours of playtime and the Cloud Alpha Wireless offering up to 300 hours, setting new industry benchmarks. This attention to detail and dedication to long-lasting performance ensures gamers enjoy extended play without frequent recharging.
"The company has demonstrated a farsighted vision by identifying how gaming experiences will evolve. For example, as over half of the headsets sold worldwide are wireless, HP is pushing the boundaries of battery life with efficient power consumption and optimized audio output to enable longer hours of play between charges," said Alaa Saayed, Senior Program Director at Frost & Sullivan.
HP's forward-thinking approach extends beyond product development to actively engaging with the gaming community. By connecting with gamers on platforms such as X, formerly known as Twitter, and Discord, HP gathers invaluable feedback and insights to inform and constantly refine its product offerings. This continuous loop of feedback and improvement ensures that HP remains attuned to the latest trends and preferences.
The company's community engagement strategy also includes organizing in-store experience zones where gamers can try HyperX headsets in real gaming environments. This helps potential customers make informed decisions and fosters a deeper connection between HP and its user base. As a result, HP continually evolves its products to meet the ever-evolving needs of gamers and ensure sustained growth and innovation.
"One of HP's pillars for gaming headset development is community engagement, which can lead to an accelerated innovation process that can ensure future growth. Part of this entails the company studying the entire journey that potential customers go through when making a purchase decision and using the information to identify evolving needs and market trends," noted Bernasconi.
Each year, Frost & Sullivan presents the Customer Value Leadership Award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.
Contact:
Ashley Shreve
Ashley.weinkauf@frost.com
About HyperX
For 20 years, HyperX's mission has been to develop gaming solutions for every type of gamer and the company is consistently recognized for delivering products that provide superb comfort, aesthetics, performance, and reliability. Under the tagline of "WE'RE ALL GAMERS," HyperX gaming headsets, keyboards, mice, USB microphones, and console accessories are the choice of everyday gamers as well as celebrity ambassadors, pro gamers, tech enthusiasts, and overclockers worldwide because they meet the most stringent product specifications and are built with best-in-class components. For more information, please go to www.hyperx.com.
About HP
HP Inc. (NYSE: HPQ) is a global technology leader and creator of solutions that enable people to bring their ideas to life and connect to the things that matter most. Operating in more than 170 countries, HP delivers a wide range of innovative and sustainable devices, services and subscriptions for personal computing, printing, 3D printing, hybrid work, gaming, and more. For more information, please visit: http://www.hp.com.
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SOURCE Frost & Sullivan
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