Hewlett Packard Enterprise Leverages GenAI to Enhance AIOps Capabilities of HPE Aruba Networking Central Platform
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Insights
The integration of Generative AI Large Language Models into HPE Aruba Networking Central represents a significant advancement in network management solutions. From a cybersecurity perspective, the 'security-first' approach taken by Hewlett Packard Enterprise is commendable. By sandboxing the LLMs within the HPE GreenLake Cloud Platform, the company is mitigating the risk of data breaches involving Personal & Customer Identifiable Information.
Furthermore, the proprietary nature of the LLMs and the removal of sensitive data prior to processing enhances the security posture of the network management system. This is particularly important as the industry has seen an increase in cyber threats targeting AI-driven systems. The fact that HPE is not relying on public LLM APIs but instead using purpose-built models is a proactive measure that could set a new standard for AI implementations in sensitive environments.
However, the long-term effectiveness of these measures will depend on HPE's ability to continually update and refine their models to adapt to evolving cyber threats. The balance between user experience, operational efficiency and data privacy will be critical to monitor as these systems become more widespread.
With the growing importance of data privacy and regulatory compliance, HPE's approach to integrating LLMs into their networking solution is forward-thinking. By designing LLMs to exclude Personal & Customer Identifiable Information, HPE is not only addressing privacy concerns but also aligning with global data protection regulations like GDPR and CCPA.
This preemptive exclusion of sensitive data from the AI's analysis could reduce the risk of non-compliance and potential fines. Moreover, it may enhance customer trust in HPE's services, which is a valuable asset in the competitive network management market. The proprietary LLMs tailored to HPE Aruba Networking Central's specific needs is a strategy that could be adopted by other SaaS providers looking to differentiate their offerings with an emphasis on privacy.
Nevertheless, it will be important for HPE to transparently communicate these privacy measures to their customers and to ensure that their data handling practices are auditable and transparent. The ability to deliver on their privacy promises will be critical in maintaining their market position and customer loyalty.
The application of Generative AI within HPE Aruba Networking Central is an intriguing development in the realm of network management. The use of LLMs to enhance AI Search features could potentially transform the way network operators interact with the system, allowing for more natural language queries and improved operational efficiency.
The emphasis on larger training sets and the inclusion of a significant volume of HPE Aruba-sourced documents and customer queries in the training process suggests a robust model that could offer more accurate and contextually relevant responses. This could lead to better predictive analytics and recommendations, which are important for proactive network management.
However, the real-world application of these models in a live network management environment will be the ultimate test of their value. It will be interesting to observe how the integration of these LLMs impacts the speed and accuracy of network operations tasks and whether it leads to measurable improvements in network services. The potential for these AI enhancements to provide a competitive edge for HPE in the network management space is significant, but it will hinge on the models' ability to deliver consistent and reliable results over time.
- New GenAI LLM models will be directly applied to HPE Aruba Networking Central’s AI Search feature improving performance and accuracy for enhanced operator experience and network services
- Security-first approach reduces LLM privacy issues by protecting sensitive personal and customer data
Unlike other GenAI networking approaches that simply send API calls to public LLMs, HPE Aruba Networking Central’s new self-contained set of LLM models was designed with innovative pre-processing and guardrails to improve user experience and operational efficiency, with a focus on search response times, accuracy, and data privacy. With one of the largest data lakes in the industry, HPE Aruba Networking has collected telemetry from nearly four million network-managed devices and more than one billion unique customer endpoints, which power HPE Aruba Networking Central’s machine learning (ML) models for predictive analytics and recommendations. The new GenAI LLM functionality will be incorporated into HPE Aruba Networking Central’s AI Search feature, complementing existing ML-based AI throughout HPE Networking Central to provide deeper insights, better analytics, and more proactive capabilities.
“Modern networking customers demand security-first, AI-powered insights into their critical infrastructure, and that’s what we’re delivering,” said David Hughes, chief product officer, HPE Aruba Networking. “HPE continues its strong history of AI innovation with this bold move and HPE Aruba Networking Central’s new approach of deploying multiple LLM models to embrace the capabilities of GenAI.”
HPE Aruba Networking continues its commitment to leveraging AI safely with a security-first approach to Personal & Customer Identifiable Information (PII/CII), as the LLM’s are “sandboxed” within HPE Aruba Networking Central, running on the HPE GreenLake Cloud Platform. HPE Aruba Networking Central also ensures customer data security with proprietary, purpose-built LLMs which remove PII/CII data and improve search accuracy, all while delivering sub-second response to network operations questions.
As part of its expanded capabilities, HPE Aruba Networking Central’s training sets for the GenAI models are up to ten times larger than other cloud-based platforms and include tens of thousands of HPE Aruba Networking-sourced documents in the public domain, as well as more than three million questions that have been captured from the customer base over many years of operations.
Since its introduction in 2014, HPE Aruba Networking Central has delivered powerful capabilities to configure, manage, monitor and troubleshoot networks across wired and wireless LAN, WAN and IoT, integrating functions throughout the lifecycle of network operations. HPE Aruba Networking Central is a SaaS offering that is primarily sold as an annual subscription with a two-tier licensing model (Foundation and Advanced). The new GenAI LLM-based search engine will be available in HPE’s FY24 Q2 and is included with all tiers of licensing. In addition to being a standalone SaaS offering, HPE Aruba Networking Central is also included as part of an HPE GreenLake for Networking (NaaS) subscription and is available through the HPE GreenLake platform.
“Today, customers are searching for practical AI applications that can make meaningful improvements to their business,” said Will Townsend, VP & Principal Analyst at Moor Insights and Strategy. “When it comes to effective network management, data and models matter. AI is not new to networking and security operations, but generative AI is given its natural language interface. The challenge lies in tightly aligning queries with AI algorithms to deliver relevant and meaningful business outcomes. A set of purpose-built LLMs delivered in a self-contained sandbox delivers the best of both privacy and performance. With this HPE Aruba Networking Central announcement, HPE is launching compelling generative AI functionality that doesn't sacrifice performance for the sake of hardened security.”
Partners like Verizon Business leverage HPE Aruba Networking Central, or Verizon Managed SD Branch to help organizations improve their network and application performance, supporting more agile and predictable outcomes without burdening in-house IT resources.
Read more about today’s announcement in the HPE Aruba Networking blog, “Let’s welcome GenAI’s arrival in HPE Aruba Networking Central.”
About Hewlett Packard Enterprise
Hewlett Packard Enterprise (NYSE: HPE) is the global edge-to-cloud company that helps organizations accelerate outcomes by unlocking value from all of their data, everywhere. Built on decades of reimagining the future and innovating to advance the way people live and work, HPE delivers unique, open, and intelligent technology solutions as a service. With offerings spanning Cloud Services, Compute, High Performance Computing & AI, Intelligent Edge, Software, and Storage, HPE provides a consistent experience across all clouds and edges, helping customers develop new business models, engage in new ways, and increase operational performance. For more information, visit: www.hpe.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240326658938/en/
Ben Stricker
ben.stricker@hpe.com
Source: Hewlett Packard Enterprise
FAQ
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