HONEYWELL RESEARCH REVEALS MORE THAN 80% OF RETAILERS PLAN TO INCREASE AI CAPABILITIES IN THEIR OPERATIONS IN 2025
Honeywell's AI in Retail Survey reveals that over 80% of retailers plan to increase their AI and automation capabilities in 2025, with 35% planning significant investments. The survey, which polled 100 U.S. retail executives and 1,000 consumers, highlights retailers' focus on addressing key operational challenges through AI implementation.
Key findings show that more than half of retail leaders report AI improving employee retention, with 52% believing it helps career progression. About 60% of executives say AI tools make jobs easier, while 55% note increased job satisfaction. On the consumer side, 66% of surveyed shoppers have used AI while shopping, primarily for price comparison (53%), checking product availability (41%), and streamlining checkout (34%).
Il sondaggio sull'AI nel Retail di Honeywell rivela che oltre l'80% dei rivenditori prevede di aumentare le proprie capacità di AI e automazione entro il 2025, con il 35% che pianifica investimenti significativi. Il sondaggio, che ha intervistato 100 dirigenti del retail negli Stati Uniti e 1.000 consumatori, evidenzia l'attenzione dei rivenditori nel affrontare le principali sfide operative attraverso l'implementazione dell'AI.
I risultati chiave mostrano che più della metà dei leader del retail riporta che l'AI migliora la retention dei dipendenti, con il 52% che crede possa aiutare nella progressione di carriera. Circa il 60% dei dirigenti afferma che gli strumenti AI rendono il lavoro più facile, mentre il 55% nota un aumento della soddisfazione lavorativa. Dal lato dei consumatori, il 66% degli acquirenti intervistati ha utilizzato l'AI durante lo shopping, principalmente per il confronto dei prezzi (53%), il controllo della disponibilità dei prodotti (41%) e per semplificare il checkout (34%).
La encuesta de AI en el Retail de Honeywell revela que más del 80% de los minoristas planea aumentar sus capacidades de AI y automatización en 2025, con un 35% que prevé inversiones significativas. La encuesta, que consultó a 100 ejecutivos del retail en EE. UU. y a 1,000 consumidores, destaca el enfoque de los minoristas en abordar los principales desafíos operativos a través de la implementación de AI.
Los hallazgos clave muestran que más de la mitad de los líderes del retail informan que la AI mejora la retención de empleados, con un 52% que cree que ayuda en el avance profesional. Alrededor del 60% de los ejecutivos dice que las herramientas de AI facilitan el trabajo, mientras que el 55% señala un aumento en la satisfacción laboral. Por el lado del consumidor, el 66% de los compradores encuestados ha utilizado AI mientras compraba, principalmente para comparar precios (53%), verificar la disponibilidad del producto (41%) y agilizar el proceso de pago (34%).
하니웰의 소매 AI 설문조사에 따르면, 80% 이상의 소매업체가 2025년까지 AI와 자동화 능력을 증가시킬 계획이며, 35%는 상당한 투자를 계획하고 있습니다. 100명의 미국 소매 경영진과 1,000명의 소비자를 대상으로 한 이번 조사에서는 소매업체들이 AI 구현을 통해 주요 운영 문제를 해결하는 데 집중하고 있음을 강조합니다.
주요 발견 사항은 절반 이상 소매업체 리더들이 AI가 직원 유지율을 개선한다고 보고하며, 52%가 이는 경력 진전에 도움이 된다고 믿고 있습니다. 경영진의 약 60%는 AI 도구가 직무를 더 쉽게 만든다고 말하며, 55%는 직무 만족도가 증가했다고 언급합니다. 소비자 측면에서는 조사 대상 shopper의 66%가 쇼핑 중 AI를 사용했던 경험이 있으며, 주로 가격 비교(53%), 제품 가용성 확인(41%), 결제 간소화(34%)를 위해 활용되었습니다.
Le sondage sur l'IA dans le Retail de Honeywell révèle que plus de 80% des retailers prévoient d'augmenter leurs capacités en IA et en automatisation d'ici 2025, avec 35% prévoyant des investissements significatifs. Le sondage, qui a interrogé 100 dirigeants du retail aux États-Unis et 1 000 consommateurs, met en lumière l'attention des retailers à relever les principaux défis opérationnels par le biais de l'implémentation de l'IA.
Les résultats clés montrent que plus de la moitié des leaders du retail rapportent que l'IA améliore la rétention des employés, 52% croyant qu'elle aide à la progression de carrière. Environ 60% des dirigeants affirment que les outils d'IA facilitent le travail, tandis que 55% constatent une augmentation de la satisfaction au travail. Du côté des consommateurs, 66% des acheteurs interrogés ont utilisé l'IA lors de leurs achats, principalement pour la comparaison des prix (53%), la vérification de la disponibilité des produits (41%) et la simplification du passage en caisse (34%).
Honeywells AI-Umfrage im Einzelhandel zeigt, dass über 80% der Einzelhändler planen, ihre AI- und Automatisierungskapazitäten bis 2025 zu erhöhen, wobei 35% wesentliche Investitionen planen. Die Umfrage, die 100 Einzelhandelsleiter in den USA und 1.000 Verbraucher befragte, hebt den Fokus der Einzelhändler auf die Bewältigung wichtiger operativer Herausforderungen durch die Implementierung von AI hervor.
Wichtige Ergebnisse zeigen, dass mehr als die Hälfte der Einzelhandelsleiter berichtet, dass AI die Mitarbeiterbindung verbessert, wobei 52% glauben, dass es die Karriereentwicklung fördert. Etwa 60% der Führungskräfte geben an, dass AI-Tools die Arbeit erleichtern, während 55% eine erhöhte Arbeitszufriedenheit feststellen. Auf der Verbraucherseite haben 66% der befragten Käufer AI beim Einkaufen genutzt, hauptsächlich zum Preisvergleich (53%), zur Überprüfung der Produktverfügbarkeit (41%) und zur Vereinfachung des Checkouts (34%).
- 80% of retailers planning to increase AI implementation indicates strong market potential for Honeywell's retail solutions
- 35% of major retailers planning significant AI investment suggests robust revenue growth opportunities
- Strong adoption metrics with 66% of consumers already using AI shopping tools shows market validation
- Positive impact on employee retention and satisfaction could lead to increased product adoption
- None.
Insights
The survey's findings reveal a substantial 80%+ adoption rate for AI in retail operations, marking a pivotal shift in the industry's technological landscape. The focus on AI implementation across major retailers with
Most compelling is the 35% of major retailers planning significant AI investments. This represents a potential multibillion-dollar opportunity in the retail tech sector, particularly beneficial for established players with comprehensive AI solutions. The emphasis on return management and inventory monitoring suggests a strategic pivot toward operational efficiency that could yield substantial cost savings and revenue optimization.
The alignment between employee satisfaction and AI adoption (52% positive career impact) indicates a sustainable implementation pathway that could accelerate technology adoption while minimizing workforce resistance - a important factor for successful digital transformation in retail.
This research provides important insights into the retail sector's technological evolution. With 580,000 projected job openings in U.S. retail, the industry's embrace of AI represents more than just automation - it's a strategic response to persistent labor challenges. The 66% consumer AI interaction rate demonstrates strong market readiness for AI-enhanced shopping experiences.
The focus on price comparison (53% of consumers) and inventory management (41%) highlights specific areas where retailers can expect immediate ROI from AI investments. These priorities align perfectly with current market pressures around price sensitivity and supply chain optimization. The data suggests a clear path toward competitive advantage through AI adoption, particularly in customer service automation and inventory management systems.
Retailers expected to deploy AI to enhance operational efficiencies, help upskill employees and improve job satisfaction
CHARLOTTE, N.C., Jan. 9, 2025 /PRNewswire/ -- Honeywell (Nasdaq: HON) today released the findings of its AI in Retail Survey, which found that more than 8 out of 10 retailers plan to increase use of automation and artificial intelligence (AI) across their operations to adapt to changing consumer behaviors, enhance employee skills and improve efficiency for shoppers. Thirty-five percent of major retailers plan to significantly increase their AI investment.
In new AI-focused research with large
"We are truly in the midst of a new era for the retail sector where evolving AI capabilities will make a positive impact on the shopper's journey, the employee experience and the retailer's supply chain operation," said David Barker, president of Honeywell Productivity Solutions and Services. "On their journey toward autonomous operations, retailers are looking for AI and automation solutions that provide actionable data and help to upskill their employees."
Honeywell's survey reinforced that retailers are using AI to enhance employees' skills and improve their on-the-job experience, which could ultimately help fill the more than 580,000 projected
- More than half of the surveyed retail leaders said that AI improves employee retention, and
52% believe AI can help employees progress more quickly in their careers, expand their soft skills and continuously provide value to their jobs. - More than half (6 in 10) of retail executives said that AI tools make the job easier for employees, while
55% said they increase job satisfaction. This aligns with the retail industry's increasing focus on how employee satisfaction can support the customer experience for their businesses.
AI is also playing an increasingly important role in improving the customer experience for shoppers, both when shopping online and in person. It can provide shoppers better access to information, speedier transactions as well as an easier way to compare prices. Key findings from Honeywell's survey of shoppers included:
- Two-thirds of surveyed consumers (
66% ) reported that they have used AI while shopping, whether to ask a question via a chat bot, compare prices for an item across retailers or summarize customer reviews. - Comparing prices across stores is by far the most sought-after use case for AI (
53% ) followed by checking product availability (41% ) and having a simpler and more seamless checkout experience (34% ).
To learn more about the survey results and how Honeywell's AI solutions are helping to shape the new retail era, please visit https://automation.honeywell.com/us/en/industries/retail.
Methodology
Honeywell commissioned Wakefield Research to conduct the Honeywell Retail Executives Survey and the Honeywell Retail Consumers Survey (collectively referred to as the "Honeywell AI in Retail Survey"). These were Omnibus surveys polling individuals from December 2 to December 8, 2024 using an email invitation and online survey format. The Retail Executives Survey polled 100 U.S. executives with a minimum seniority of Vice President at retail companies with a minimum annual revenue of
About Honeywell
Honeywell is an integrated operating company serving a broad range of industries and geographies around the world. Our business is aligned with three powerful megatrends – automation, the future of aviation and energy transition – underpinned by our Honeywell Accelerator operating system and Honeywell Forge IoT platform. As a trusted partner, we help organizations solve the world's toughest, most complex challenges, providing actionable solutions and innovations through our Aerospace Technologies, Industrial Automation, Building Automation and Energy and Sustainability Solutions business segments that help make the world smarter and safer as well as more secure and sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.
1 www.bls.gov/ooh/sales/retail-sales-workers.htm
Media Contact:
Carly Ingersoll
+1 (704) 626-1374
carling.ingersoll@honeywell.com
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SOURCE Honeywell
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