Hilton Global Trends Report Unpacks Surprising Ways the Pandemic Changed People, Profiles Expected 2022 Traveler Passions

Rhea-AI Summary

Hilton's recent global trends report reveals how the pandemic has reshaped traveler preferences and behaviors. Key findings suggest that travelers now favor contactless experiences, prioritize wellness, seek culinary adventures, and exhibit a heightened interest in sustainability. The report underscores the emergence of refined tastes and a focus on reunion travel in 2022. CEO Chris Nassetta expresses optimism for the future of travel, citing a shift in consumer interests that Hilton aims to meet through enhanced customer experiences.

Positive

• Increased demand for contactless services aligns with evolving traveler preferences.
• Growing interest in wellness and sustainability reflects market trends that Hilton can capitalize on.
• Potential for increased customer loyalty due to personalized offerings and brand alignment with values.

Negative

• None.

2022 traveler predicted to embrace pet travel, reunion trips, contactless experiences, culinary adventures, sustainable travel and more

MCLEAN, Va.--(BUSINESS WIRE)-- There is no doubt that the pandemic modified travel – but that’s just part of the story. Today, Hilton released a global trends report unpacking how the pandemic changed people. “The 2022 Traveler: Emerging Trends and the Redefined Traveler, a Report from Hilton” dives into an important truth: in two years, people’s lives were dramatically altered and that radically changed people.

Hilton Global Trends Report Unpacks Surprising Ways the Pandemic Changed People, Profiles Expected 2022 Traveler Passions (Photo: Business Wire)

As a company that has welcomed 3 billion guests in its more than 100-year history, Hilton showcases within the report how it is evolving alongside the changing traveler, tackling areas of expertise such as:

• Fitness: How app workouts and new fitness routines have changed people’s approach to where, when and how they exercise on-the-road.
• Spa: How the increased focus on wellness is evolving the spa, as well as the holistic, hotel experience.
• Food and beverage: How the sourdough bread trend of 2020 is translating into more demand for culinary adventures; how tequila sales are dramatically outpacing the pre-pandemic bar shelf leader, bourbon.
• Sustainability: From cooking in solar ovens to exploring using electric-assist bikes, how 18 months in lockdown is driving a renewed passion for a healthy planet.
• Design: How DIY improvements, plant-crazed hobbies and working from patios is changing people’s perspective of hotel design.
• Amenities: How the rise in pet ownership during the pandemic is leading to increased interest in pet travel and the development of hotel dog parks, pup perks and more.
• Loyalty: How the rise of loyalty programs – across all sectors – is leading to better personalization and benefits to customers.

“The world – and the hospitality industry – went through so much in the last two years. And as we’ve uncovered in this report, travelers’ needs and interests have shifted too,” said Chris Nassetta, president and chief executive officer, Hilton. “At Hilton, we’ve been incredibly focused on delivering the experiences our guests are looking for, through every up and down we’ve faced. As we look to the future, I am optimistic about what lies ahead – travel is certainly returning, and we’re excited to build on that momentum.”

The Report highlights dozens of eye-opening travel and behavioral trends that are leading to innovations both inside and outside of the hotel. While each trend details specific insights and data driving change, four consistent themes emerged that summarize the new, pandemic-changed traveler:

• Amid Chaos, People Found Efficiencies – And Will Be Looking for the Same in Travel: People have embraced efficiencies in many aspects of life and will be looking for similar conveniences in their travels, like contactless check-in and check-out and digital keys.
• Overall Focus on Wellness Will Span Beyond the Gym: With a reimagined workplace and new routines and habits in place, travelers will be looking for more grounding and balance in their travel schedules.
• They Nurtured New and Existing Passions and Will Have More Refined Tastes and Preferences: New and refreshed hobbies are leading to a more informed, sophisticated, and, in some cases, in-shape 2022 traveler. People are anticipated to pack their passions, driving demand for new trends in fitness, culinary options and unique travel experiences.
• A New Sense of Caring Has Emerged – And Is Expected to Strengthen: The pandemic separated families and friends, which is leading to a prioritization of reunion and reconnection travel in 2022. Beyond their inner circles, travelers are expected to care more about sustainability and community efforts – and are looking to remain loyal to brands, companies and organizations that align with their values.

“The pandemic’s impact on the travel industry has been well documented. However, it’s equally important to recognize the psychological impact the pandemic had, and will continue to have, on travelers for years to come,” said Dr. Kate Cummins, Psy.D, a clinical psychologist who recognizes travel as an important component of mental well-being. “The traveler may have changed, but the benefit of travel remains the same – increased emotional health and wellness, and after a tough two years, that’s something we all need.”

For more information and for a complete view of the report, visit Newsroom.Hilton.com/TrendsReport. To start planning 2022 travels, visit Hilton.com.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,700 properties and more than 1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2021 World’s Best Workplaces list, and was named the 2020 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the nearly 123 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211104005070/en/

NEWS MEDIA ONLY:

Colleen Hart

Director, Global Enterprise Communications

Colleen.Hart@Hilton.com

Source: Hilton

FAQ

What trends are highlighted in Hilton's 2022 Traveler report?

Hilton's report highlights trends including contactless travel experiences, a focus on wellness, culinary adventures, sustainability, and pet-friendly amenities.

How has the pandemic changed traveler preferences according to Hilton?

The pandemic has led to a demand for contactless services, refined tastes in culinary and fitness experiences, and an emphasis on reunion and sustainability.

What are Hilton's strategies for meeting the new traveler's needs in 2022?

Hilton plans to enhance customer experiences by focusing on wellness, providing personalized offerings, and adopting sustainable practices.

What is the significance of reunion travel in Hilton's report?

Reunion travel is emphasized as a key trend, reflecting travelers' desire to reconnect with family and friends after the pandemic.

What does Chris Nassetta say about the future of travel?

Chris Nassetta expresses optimism about the return of travel, highlighting Hilton's focus on evolving customer experiences to meet changing needs.