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Harte-Hanks, Inc. (NASDAQ: HHS) is a prominent global customer experience company dedicated to enhancing customer engagement through comprehensive CX strategy, data-driven analytics, and actionable insights. Headquartered in Chelmsford, Massachusetts, Harte Hanks operates with a workforce of over 2,500 employees across the Americas, Europe, and Asia Pacific. The company operates through three primary business segments: Marketing Services, Customer Care, and Fulfillment & Logistics Services.
Established over a century ago, Harte Hanks has consistently delivered results for clients worldwide by moving decision-makers beyond mere awareness to transactions and brand loyalty. The company’s notable clients include global brands such as Bank of America, GlaxoSmithKline, Unilever, Pfizer, HBOMax, Volvo, Ford, FedEx, Midea, Sony, and IBM.
In recent developments, Harte Hanks has demonstrated resilience and adaptability in a challenging economic environment. For the second quarter of 2023, the company reported revenues of $47.8 million, with the Customer Care segment experiencing growth that largely offset declines in other segments. However, a less favorable revenue mix led to a decrease in operating income to $1.7 million from $4.0 million in the same period of the previous year. Despite these challenges, Harte Hanks maintained a solid financial position with $13.4 million in cash and no outstanding debt as of June 30, 2023.
Kirk Davis, who became CEO in mid-2023, highlighted the importance of aligning the company’s cost structure and enhancing sales productivity. Key initiatives include a new partnership with a reputable business development company and the acquisition of InsideOut in December 2022, aimed at expanding lead generation capabilities. The company also executed its stock repurchase plan, buying back approximately 315,000 shares.
Recent leadership appointments, including Kelly Waller as Senior Vice President of Sales and Marketing and Ron Lee as Senior Vice President of Sales Services, underscore Harte Hanks’ commitment to revitalizing its growth strategy. The company’s transformative plan, dubbed “Elevate,” aims to enhance revenue growth, profitability, and operational efficiency. The plan includes collaborations with the Kearney consulting firm and a focus on leveraging data assets and technology to drive modern solutions for clients.
Financially, Harte Hanks reported a net income of $0.6 million for the second quarter of 2023, despite economic pressures and reduced client budgets. For the full year 2023, the company reported revenues of $191.5 million and ended the year with $18.4 million in cash. The extension of a $25 million credit line with Texas Capital Bank into 2025 further enhances Harte Hanks’ financial flexibility.
Harte Hanks continues to demonstrate a commitment to innovation and customer-centric solutions. As the company advances into its second century, it remains focused on driving sustainable, profitable growth through strategic sales initiatives, operational improvements, and a relentless commitment to customer satisfaction.
Harte Hanks, Inc. (NASDAQ:HHS) will announce its financial results for the first quarter ending March 31, 2023, on May 2, 2023, after market close. The company will host a conference call and live webcast at 4:30 p.m. EST on the same day to discuss these results.
Investors can access the webcast here or participate via phone at (888) 506-0062 in the U.S. and (973) 528-0011 internationally, using access code 483090. A replay will be available until May 16, 2023, through (877) 481-4010 from the U.S. and (919) 882-2331 internationally.
Harte Hanks is a customer experience company with a mission to deliver CX strategy and analytics, working with major brands like Pfizer and Ford.
Harte Hanks (NASDAQ:HHS) reported financial results for Q4 and the full year ended December 31, 2022, showcasing strong growth and a solid financial position. Q4 revenues rose 5.4% to $54.8 million, driven by a 34.4% increase in Fulfillment & Logistics Services. Annual revenues grew 6% to $206.3 million, with a significant boost in operating income to $15.1 million, up 97.8% year-over-year. Net income for the year was $36.8 million, aided by a $19.8 million tax benefit. The company eliminated debt and redeemed preferred shares, enhancing liquidity. For 2023, Harte Hanks anticipates continued revenue and EBITDA growth despite modest Q1 challenges.
Harte Hanks (NASDAQ:HHS) will release its financial results for the fourth quarter and full year ended December 31, 2022, on March 7, 2023, after market close. A conference call and webcast to discuss these results will occur the same day at 4:30 p.m. EST. Interested parties can join via this link or by calling (877) 545-0523 in the U.S. or (973) 528-0016 internationally with access code 471821. A replay will be available until March 21, 2023.
Harte Hanks specializes in customer experience solutions and serves major clients like Bank of America and Pfizer, with a workforce of over 2,500 employees globally.
Harte Hanks (HHS) has partnered with luxury retailer PIRCH to implement targeted lead generation and direct marketing initiatives in Southern California. The collaboration aims to enhance PIRCH's customer engagement during the home remodeling journey through strategic demographics and data analysis. Direct mail formats will be tested to optimize marketing efforts. PIRCH's VP of Marketing, Gene Hodges, praised Harte Hanks' expertise in direct marketing, while Harte Hanks emphasized its commitment to providing turnkey services to help PIRCH secure new customers. This partnership reflects Harte Hanks' dedication to customer experience and data-driven strategies.
Chelmsford, MA / ACCESSWIRE / January 9, 2023 - Harte Hanks (Nasdaq:HHS) announced its participation in the Sidoti & Company Virtual Micro-Cap Conference on January 18, 2023, at 10:45 a.m. ET. The company will also host individual meetings with investors on January 18 and 19, 2023. Interested parties can access the conference presentation via Harte Hanks' investor relations website. Known for providing customer experience solutions, Harte Hanks serves global brands and has over 2,500 employees worldwide.
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