FEVO Adds Harte Hanks as Official CX Partner

Rhea-AI Summary

Harte Hanks Inc. (Nasdaq:HHS) announced an expanded partnership with FEVO, a social-commerce technology company, on September 15, 2022. This partnership makes Harte Hanks the exclusive customer experience (CX) partner for FEVO, building on previous successful collaborations. Harte Hanks will provide services such as client support, ticket fulfillment, and back-office support to enhance FEVO's customer engagement. This strategic alliance emphasizes Harte Hanks' commitment to delivering best-in-class customer care, as both companies seek to capitalize on FEVO's impressive growth from 2021.

Positive

• Expansion of partnership positions Harte Hanks as FEVO's exclusive CX partner, enhancing credibility.
• Provides a range of services including client support and ticket fulfillment, potentially increasing revenue.

Negative

• None.

CHELMSFORD, MA / ACCESSWIRE / September 15, 2022 / Harte Hanks Inc. (Nasdaq:HHS), a leading global customer experience company focused on bringing companies closer to customers for nearly 100 years, and FEVO, a leading social-commerce technology company that lets friends shop together, announced a growing partnership today. The partnership is designed to help FEVO maintain its fan-and client-first ethos, as FEVO builds upon its explosive growth from 2021.

The partnership expands Harte Hanks' prior successful work with FEVO to now allow Harte Hanks to serve as FEVO's exclusive CX partner. The exclusivity of this relationship demonstrates FEVO's belief in the power of best-in-class customer care that Harte Hanks provides, and the value it brings to their clients. Currently, Harte Hanks provides a range of services in support of FEVO, including client support, ticket fulfillment and back-office support.

"We're excited to partner with Harte Hanks as we keep the focus on the fans and brands who trust FEVO with their purchases," said Betty Tran, FEVO Chief Marketing Officer. "To enhance our customer experience as our consumer base continues to grow, we look forward to introducing Harte Hanks' services to FEVO partners in need."

"This expansion of the partnership between Harte Hanks and FEVO demonstrates the strength and value already realized in our work together," said Ben Chacko, Harte Hanks Customer Care Managing Director. "Our goal is to maximize satisfaction during all interactive communications with FEVO clients and customers."

For more information visit: https://www.hartehanks.com/

About Harte Hanks:

Harte Hanks (Nasdaq:HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands, including Bank of America, GlaxoSmithKline, Unilever, Pfizer, HBOMax, Volvo, Ford, FedEx, Midea, Sony and IBM, among others. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the Americas, Europe and Asia Pacific.

About FEVO:

FEVO is dedicated to changing e-commerce: Our proprietary technology adds friend power to a brand's site for more browsing, more fun - and more sales. We enable consumers to invite friends to purchase together with just a few clicks, allowing groups to connect and communities to form. And it all happens on a brand's site with just one single line of code, so brands can capture more data while building their own social graphs and identifying valuable customers.

For media inquiries or further information, please contact: Jen.London@hartehanks.com

FEVO Media Contact: chad.romiti@unytd.com

SOURCE: Harte Hanks, Inc.

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https://www.accesswire.com/716058/FEVO-Adds-Harte-Hanks-as-Official-CX-Partner

FAQ

What is the significance of the partnership between Harte Hanks and FEVO?

The partnership establishes Harte Hanks as FEVO's exclusive customer experience partner, enhancing service offerings and credibility.

When did Harte Hanks announce the partnership with FEVO?

The partnership was announced on September 15, 2022.

What services will Harte Hanks provide to FEVO?

Harte Hanks will provide client support, ticket fulfillment, and back-office support to improve customer engagement for FEVO.

How does this partnership impact Harte Hanks' business?

The partnership may positively impact Harte Hanks by increasing revenue through expanded service offerings to FEVO.

What industry does Harte Hanks operate in?

Harte Hanks operates in the customer experience sector, providing CX strategy and support services.