Harte Hanks Announces Leadership Transition to Accelerate Data-Driven Customer Experience Innovation
Harte Hanks (NASDAQ:HHS) announced a strategic leadership transition as CEO Kirk Davis steps down after 19 months for personal reasons. David Fisher, previously Chief Transformation Officer and leader of Project Elevate, will serve as Interim Chief Operating Officer to ensure operational continuity.
During his tenure, Davis contributed to transforming the company into an integrated customer experience organization. Fisher, who has been instrumental in modernizing Harte Hanks' technology infrastructure and data capabilities during his 18-month tenure, will lead the company while a search for a permanent CEO is conducted.
The company is engaging a leading executive search firm to identify a new CEO with expertise in artificial intelligence and data-driven business transformation. The transition aims to accelerate innovation in data-driven customer experience solutions, building on the company's century-long expertise in customer data.
Harte Hanks (NASDAQ:HHS) ha annunciato una transizione strategica nella leadership, con le dimissioni del CEO Kirk Davis dopo 19 mesi per motivi personali. David Fisher, precedentemente Chief Transformation Officer e leader del Progetto Elevate, assumerà il ruolo di Chief Operating Officer ad interim per garantire la continuità operativa.
Durante il suo mandato, Davis ha contribuito a trasformare l'azienda in un'organizzazione integrata di esperienza cliente. Fisher, che è stato fondamentale nella modernizzazione dell'infrastruttura tecnologica e delle capacità di dati di Harte Hanks durante il suo mandato di 18 mesi, guiderà l'azienda mentre viene condotta la ricerca di un CEO permanente.
L'azienda sta collaborando con un'importante società di ricerca di executive per identificare un nuovo CEO con competenze nell'intelligenza artificiale e nella trasformazione aziendale basata sui dati. Questa transizione mira ad accelerare l'innovazione nelle soluzioni di esperienza cliente basate sui dati, costruendo sull'expertise centenaria dell'azienda nei dati dei clienti.
Harte Hanks (NASDAQ:HHS) anunció una transición estratégica en el liderazgo, ya que el CEO Kirk Davis renuncia después de 19 meses por motivos personales. David Fisher, anteriormente Chief Transformation Officer y líder del Proyecto Elevate, servirá como Chief Operating Officer interino para garantizar la continuidad operativa.
Durante su mandato, Davis contribuyó a transformar la empresa en una organización integrada de experiencia del cliente. Fisher, que ha sido fundamental en la modernización de la infraestructura tecnológica y las capacidades de datos de Harte Hanks durante su mandato de 18 meses, liderará la empresa mientras se busca un CEO permanente.
La empresa está trabajando con una destacada firma de búsqueda de ejecutivos para identificar un nuevo CEO con experiencia en inteligencia artificial y transformación empresarial basada en datos. La transición tiene como objetivo acelerar la innovación en soluciones de experiencia del cliente basadas en datos, aprovechando la experiencia centenaria de la empresa en datos de clientes.
하르트 행크스 (NASDAQ:HHS)는 CEO 커크 데이비스가 개인적인 이유로 19개월 만에 사임함에 따라 전략적 리더십 전환을 발표했습니다. 이전의 Transformation Officer인 데이비드 피셔가 운영의 연속성을 보장하기 위해 임시 운영 책임자로 역할을 수행하게 됩니다.
그의 재임 기간 동안, 데이비스는 회사를 통합된 고객 경험 조직으로 변화시키는 데 기여했습니다. 피셔는 하르트 행크스의 기술 인프라와 데이터 기능을 현대화하는 데 중요한 역할을 했으며, 그의 18개월 재임 기간 동안 회사를 이끌면서 영구적인 CEO를 찾고 있습니다.
회사는 인공지능 및 데이터 기반 비즈니스 혁신에 대한 전문성을 갖춘 새로운 CEO를 찾기 위해 최고의 임원 검색 회사를 참여시키고 있습니다. 이 전환은 고객 데이터에 대한 회사의 100년 이상의 전문성을 바탕으로 데이터 기반 고객 경험 솔루션의 혁신을 가속화하는 것을 목표로 하고 있습니다.
Harte Hanks (NASDAQ:HHS) a annoncé une transition stratégique de leadership alors que le PDG Kirk Davis se retire après 19 mois pour des raisons personnelles. David Fisher, précédemment Chief Transformation Officer et responsable du projet Elevate, assumera le rôle de Chief Operating Officer par intérim pour garantir la continuité opérationnelle.
Au cours de son mandat, Davis a contribué à transformer l'entreprise en une organisation intégrée d'expérience client. Fisher, qui a été déterminant dans la modernisation de l'infrastructure technologique et des capacités de données de Harte Hanks pendant son mandat de 18 mois, dirigera l'entreprise pendant que la recherche d'un PDG permanent est en cours.
L'entreprise engage une société de recherche de cadres de premier plan pour identifier un nouveau PDG ayant une expertise en intelligence artificielle et en transformation des affaires basée sur les données. Cette transition vise à accélérer l'innovation dans les solutions d'expérience client basées sur les données, en s'appuyant sur l'expertise centenaire de l'entreprise dans les données clients.
Harte Hanks (NASDAQ:HHS) gab einen strategischen Führungswechsel bekannt, da CEO Kirk Davis nach 19 Monaten aus persönlichen Gründen zurücktritt. David Fisher, zuvor Chief Transformation Officer und Leiter des Projekts Elevate, wird zum Interim Chief Operating Officer ernannt, um die betriebliche Kontinuität sicherzustellen.
Während seiner Amtszeit hat Davis dazu beigetragen, das Unternehmen in eine integrierte Kundenererfahrungsorganisation zu transformieren. Fisher, der während seiner 18-monatigen Amtszeit entscheidend an der Modernisierung der technologischen Infrastruktur und der Datenausstattung von Harte Hanks beteiligt war, wird das Unternehmen leiten, während ein permanenter CEO gesucht wird.
Das Unternehmen engagiert eine führende Personalberatungsfirma, um einen neuen CEO mit Expertise in künstlicher Intelligenz und datengestützter Geschäftstransformation zu identifizieren. Der Übergang zielt darauf ab, Innovationen in datengestützten Lösungen für die Kundenerfahrung zu beschleunigen und auf der jahrzehntelangen Expertise des Unternehmens in Kundendaten aufzubauen.
- Appointment of experienced internal leader David Fisher as Interim COO ensures operational continuity
- Strategic focus on AI and data-driven transformation aligns with market opportunities
- Maintained operational stability with clear succession planning
- Unexpected CEO departure after only 19 months could create strategic uncertainty
- Additional executive search and transition costs may impact short-term financials
CHELMSFORD, MASSACHUSETTS / ACCESS Newswire / January 28, 2025 / Harte Hanks, Inc. (NASDAQ:HHS), a pioneer in data-driven customer experience solutions that has been transforming how companies connect with their customers for over 100 years, announced today a strategic leadership transition. Kirk Davis, the company's Chief Executive Officer, has decided to step down for personal reasons after 19 months of stewarding the Company's transformation into an integrated customer experience powerhouse.
"Leading Harte Hanks through this transformative period has been extremely rewarding," said Mr. Davis. "My decision reflects my confidence in Harte Hanks' direction, our senior leadership team, and our board's stewardship. The company is well positioned for the next phase of innovation, particularly in how we harness data and artificial intelligence to create deeper customer connections, and to attract a visionary leader who will accelerate this momentum and drive shareholder value."
John H. Griffin, Jr., Chairman of the Board of Directors, commented, "Kirk's leadership has strengthened our position at the intersection of data science and customer experience. As we search for our next CEO, we're seeking a leader who will capitalize on the massive opportunities in AI-driven customer engagement, where Harte Hanks' century of customer data expertise gives us a unique advantage."
To ensure continuity of operations and strategic initiatives, David Fisher, who has served as Chief Transformation Officer and architect of the successful Project Elevate initiative, will step into the role of Interim Chief Operating Officer. During his 18-month tenure, Mr. Fisher has been instrumental in working to modernize Harte Hanks' technology infrastructure and data capabilities.
"This transition comes at an exciting time for Harte Hanks," said Mr. Fisher. "Our deep understanding of customer behavior, combined with our advanced data analytics capabilities, coupled with our other customer care and customer experience capabilities, positions us to lead the next evolution in personalized customer experiences. I'm energized to work with our talented team as we continue pushing the boundaries of what's possible in customer engagement."
Mr. Griffin commented that "David Fisher's deep understanding of Harte Hanks' operations and his proven track record of success make him the ideal leader to guide the Company during this transitional period." Mr. Griffin continued, "With the leadership of David Fisher and the dedication of our talented team, we remain focused on driving innovation, our operational excellence, and delivering outstanding value to our clients and shareholders. We thank David for stepping into this critical role as we work to identify a permanent CEO."
The Company is retaining a leading executive search firm to identify a CEO who brings deep expertise in artificial intelligence and data-driven business transformation. This leader will build upon Harte Hanks' rich heritage while accelerating its evolution into the premier partner for companies seeking to create more meaningful, data-informed customer relationships.
About Harte Hanks
Harte Hanks (NASDAQ:HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.
Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, Sales Services and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands, including GlaxoSmithKline, Unilever, Pfizer, Max, Volvo, Ford, FedEx, Midea, and IBM among others. With headquarters in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the Americas, Europe, and Asia Pacific.
For more information, visit hartehanks.com.
As used herein, "Harte Hanks" or "the Company" refers to Harte Hanks, Inc., and/or its applicable operating subsidiaries, as the context may require. Harte Hanks' logo and name are trademarks of Harte Hanks.
Cautionary Note Regarding Forward-Looking Statements:
Certain statements discussed in this release as well as in other reports, materials, and oral statements that the Company releases from time to time to the public may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Generally, words such as "anticipate," "estimate," "expect," "project," "intend," "believe," "plan," "target," "forecast" and similar expressions are intended to identify forward-looking statements. Such forward-looking statements concern management's expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Given these risk factors, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement to reflect any change in the Company's expectations or any change in events, conditions, or circumstances on which the forward-looking statement is based, except as required by law. It is advisable, however, to consult any further disclosures the Company makes in its filings with the Securities and Exchange Commission, including Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q and Current Reports on Form 8-K (if any). These statements constitute the Company's cautionary statements under the Private Securities Litigation Reform Act of 1995.
For media inquiries or further information, please contact: investor.relations@hartehanks.com
Contact Information
Investor Relations
investor.relations@hartehanks.com
SOURCE: Harte Hanks, Inc.
View the original press release on ACCESS Newswire
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