The Hackett Group: 89% of Executives Fast-Tracking Gen AI to Drive Enterprise Performance
The Hackett Group (NASDAQ: HCKT) has released its 2025 Key Issues Study showing a dramatic increase in executives accelerating Gen AI initiatives, rising from 16% to 89% year-over-year. The study reveals that over 50% of organizations plan to use Gen AI to enhance customer satisfaction, their top business priority for 2025.
Companies implementing Gen AI solutions have reported up to 25% improvements in quality, productivity, customer experience, operating cost reduction and full-time equivalent reductions, with some achieving 40% or greater gains. However, organizations face significant challenges in scaling AI, including process and technology complexity (59%), unrealistic expectations (58%), data quality concerns (58%), and AI talent shortages (52%).
The report outlines four critical actions for scaling AI:
- Pivoting from learning to scaling Gen AI
- Embracing co-intelligence beyond isolated use cases
- Focusing on readiness to tackle complexity
- Investing in AI talent and change management
Il Hackett Group (NASDAQ: HCKT) ha pubblicato il suo Studio sulle Questioni Chiave del 2025, mostrando un aumento drammatico nei dirigenti che accelerano le iniziative di Gen AI, passando dal 16% all'89% anno su anno. Lo studio rivela che oltre il 50% delle organizzazioni prevede di utilizzare Gen AI per migliorare la soddisfazione del cliente, la loro principale priorità aziendale per il 2025.
Le aziende che implementano soluzioni di Gen AI hanno riportato miglioramenti fino al 25% nella qualità, produttività, esperienza del cliente, riduzione dei costi operativi e riduzione degli equivalenti a tempo pieno, con alcune che raggiungono guadagni del 40% o superiori. Tuttavia, le organizzazioni affrontano sfide significative nel scalare l'AI, inclusa la complessità dei processi e della tecnologia (59%), aspettative irrealistiche (58%), preoccupazioni sulla qualità dei dati (58%) e carenza di talenti nell'AI (52%).
Il rapporto delinea quattro azioni critiche per scalare l'AI:
- Passare dall'apprendimento al scaling di Gen AI
- Abbracciare la co-intelligenza oltre i casi d'uso isolati
- Concentrarsi sulla prontezza per affrontare la complessità
- Investire in talenti AI e gestione del cambiamento
El Hackett Group (NASDAQ: HCKT) ha publicado su Estudio de Cuestiones Clave 2025, que muestra un aumento dramático en los ejecutivos que aceleran las iniciativas de Gen AI, pasando del 16% al 89% interanual. El estudio revela que más del 50% de las organizaciones planean utilizar Gen AI para mejorar la satisfacción del cliente, su principal prioridad empresarial para 2025.
Las empresas que implementan soluciones de Gen AI han reportado mejoras de hasta un 25% en calidad, productividad, experiencia del cliente, reducción de costos operativos y reducción de equivalentes a tiempo completo, con algunas alcanzando ganancias del 40% o más. Sin embargo, las organizaciones enfrentan desafíos significativos para escalar la IA, incluyendo la complejidad de procesos y tecnología (59%), expectativas poco realistas (58%), preocupaciones sobre la calidad de los datos (58%) y escasez de talento en IA (52%).
El informe esboza cuatro acciones críticas para escalar la IA:
- Pasar del aprendizaje al escalado de Gen AI
- Adoptar la co-inteligencia más allá de casos de uso aislados
- Enfocarse en la preparación para abordar la complejidad
- Invertir en talento de IA y gestión del cambio
해켓 그룹 (NASDAQ: HCKT)은 2025년 주요 이슈 연구를 발표하며, 경영진들이 Gen AI 이니셔티브를 가속화하는 비율이 16%에서 89%로 급증했다고 밝혔습니다. 이 연구에 따르면, 50% 이상의 조직이 고객 만족도를 향상시키기 위해 Gen AI를 사용할 계획이며, 이는 2025년의 최우선 비즈니스 목표입니다.
Gen AI 솔루션을 구현하는 기업들은 품질, 생산성, 고객 경험, 운영 비용 절감 및 정규직 등가 수 감소에서 최대 25%의 개선을 보고했으며, 일부는 40% 이상의 성과를 달성했습니다. 그러나 조직들은 AI 확장에 있어 프로세스 및 기술 복잡성(59%), 비현실적인 기대(58%), 데이터 품질 문제(58%), AI 인재 부족(52%)과 같은 중대한 도전에 직면해 있습니다.
보고서는 AI 확장을 위한 네 가지 중요한 조치를 제시합니다:
- Gen AI의 학습에서 확장으로 전환하기
- 격리된 사용 사례를 넘어 공동 지능 수용하기
- 복잡성을 해결할 준비에 집중하기
- AI 인재 및 변화 관리에 투자하기
Le Hackett Group (NASDAQ: HCKT) a publié son étude sur les enjeux clés de 2025, montrant une augmentation dramatique des dirigeants accélérant les initiatives de Gen AI, passant de 16% à 89% d'une année sur l'autre. L'étude révèle que plus de 50% des organisations prévoient d'utiliser Gen AI pour améliorer la satisfaction client, leur principale priorité commerciale pour 2025.
Les entreprises mettant en œuvre des solutions Gen AI ont signalé des améliorations allant jusqu'à 25% en qualité, productivité, expérience client, réduction des coûts opérationnels et réduction des équivalents temps plein, certaines atteignant des gains de 40% ou plus. Cependant, les organisations font face à des défis importants pour étendre l'IA, notamment la complexité des processus et de la technologie (59%), des attentes irréalistes (58%), des préoccupations concernant la qualité des données (58%) et une pénurie de talents en IA (52%).
Le rapport décrit quatre actions critiques pour étendre l'IA :
- Passer de l'apprentissage à l'échelle de Gen AI
- Adopter la co-intelligence au-delà des cas d'utilisation isolés
- Se concentrer sur la préparation pour faire face à la complexité
- Investir dans les talents en IA et la gestion du changement
Die Hackett Group (NASDAQ: HCKT) hat ihre Studie zu den wichtigsten Themen 2025 veröffentlicht, die einen dramatischen Anstieg der Führungskräfte zeigt, die Gen AI-Initiativen beschleunigen, von 16% auf 89% im Jahresvergleich. Die Studie zeigt, dass über 50% der Organisationen planen, Gen AI zur Verbesserung der Kundenzufriedenheit zu nutzen, die ihre oberste Geschäftspriorität für 2025 darstellt.
Unternehmen, die Gen AI-Lösungen implementieren, berichten von Verbesserungen von bis zu 25% in Qualität, Produktivität, Kundenerfahrung, Reduzierung der Betriebskosten und Reduzierung der Vollzeitäquivalente, wobei einige sogar 40% oder mehr erreichen. Dennoch stehen die Organisationen vor erheblichen Herausforderungen beim Skalieren von KI, einschließlich Prozess- und Technologiekopplung (59%), unrealistischen Erwartungen (58%), Bedenken hinsichtlich der Datenqualität (58%) und Fachkräftemangel in der KI (52%).
Der Bericht skizziert vier kritische Maßnahmen zur Skalierung von KI:
- Vom Lernen zum Skalieren von Gen AI wechseln
- Co-Intelligenz über isolierte Anwendungsfälle hinaus annehmen
- Sich auf die Bereitschaft konzentrieren, um Komplexität zu bewältigen
- In KI-Talente und Change Management investieren
- Dramatic increase in Gen AI adoption from 16% to 89% year-over-year
- Companies achieving up to 25% improvements in key performance metrics
- Some organizations reporting over 40% performance gains from Gen AI implementation
- Significant execution challenges with 59% facing process and technology complexity
- 58% of organizations struggling with unrealistic expectations
- 52% experiencing AI talent shortages
New report reveals 5X growth in Gen AI initiatives and key strategies for scaling impact
Gen AI is reshaping business – but execution is the critical hurdle
Executives are betting on Gen AI to support their top business priorities in 2025, with more than
Companies that have implemented Gen AI solutions are already seeing up to
While AI is rapidly becoming a competitive necessity, many organizations struggle to make the jump from pilot projects to enterprisewide impact. Significant execution hurdles exist around process and technology complexity (
“In 2025, scaling Gen AI isn’t just about implementation – it’s about transformation,” said Andy Warzecha, principal, Executive Advisory and Market Intelligence at The Hackett Group. “Enterprises that rethink their operating models to fully integrate AI will unlock new levels of performance, resilience and competitive advantage.”
Four critical actions to scale AI and drive impact
The report outlines key actions leaders must take now to scale AI effectively, overcome execution challenges and drive transformational value.
1. Pivot from learning the fundamentals to scaling Gen AI. Enterprises that continuously advance Gen AI will see the best results, and maintaining momentum is key. To do so, engage leaders early, and make sure finance plays a proactive role in evaluating use cases and setting realistic benefit expectations. Establish clear benchmarks or key performance indicators to set targets and measure progress as you develop and deploy solutions.
2. Embrace co-intelligence and move beyond isolated use cases. Cultivate an environment receptive to the notion of AI-based digital workers and humans collaboratively working alongside each other. Encourage innovation and reimagine processes by involving domain experts to identify opportunities, deploy AI assistants and agents to boost productivity, and modernize technology platforms for seamless AI integration.
3. Focus on readiness to tackle complexity. Overcoming complexity is key to AI scalability. Prioritize process opportunities, use benchmarks and best practices to identify and resolve specific complexity, data quality, and technology issues.
4. Invest in AI talent and change management. To increase employee readiness, focus on redefining employee development programs, leveraging Gen AI training resources, partnering with key personnel who have knowledge of how work gets done, accelerating upskilling, and providing employees with AI agents to complement your talent with basic AI skills.
Executives who take these steps to strategically integrate and scale Gen AI will set the pace for enterprise performance and competitive advantage. The time for action is now.
Download the full 2025 Enterprise Agenda report here.
About The Hackett Group®
The Hackett Group, Inc. (NASDAQ: HCKT) is an IP and platform-based, Gen AI strategic consulting and executive advisory firm that enables Digital World Class® performance. Using AI XPLR™ and ZBrain™ – our ideation through implementation platforms – our experienced professionals help organizations realize the power of Gen AI and achieve quantifiable, breakthrough results, allowing us to be key architects of their Gen AI journey.
Our expertise is grounded in unparalleled best practices insights from benchmarking the world’s leading businesses – including
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The Hackett Group®, quadrant logo, and Digital World Class® are the registered marks of The Hackett Group®.
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Source: The Hackett Group, Inc.
FAQ
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