SAISON Auto & Fire Insurance Introduces Guidewire to Modernize Claims Operations in the Cloud
SAISON Auto & Fire Insurance, a direct non-life insurance company in Japan, has implemented Guidewire ClaimCenter on Guidewire Cloud for its personal auto insurance claims operations. This implementation, led by Capgemini, marks SAISON as the first Guidewire customer in Japan to use the cloud-based solution. The company aims to modernize its claims management, improve customer satisfaction, and accelerate digital transformation.
Key benefits expected include:
- Simplified IT operations
- Access to the latest claims technologies
- Easy integration with insurtech solutions
- Standardized business processes
- Improved productivity and incident response
SAISON Auto & Fire Insurance, una compagnia di assicurazione non vita diretta in Giappone, ha implementato Guidewire ClaimCenter su Guidewire Cloud per le sue operazioni di gestione dei sinistri relativi alle assicurazioni auto personali. Questa implementazione, guidata da Capgemini, distingue SAISON come il primo cliente di Guidewire in Giappone a utilizzare la soluzione basata sul cloud. L'azienda mira a modernizzare la gestione dei sinistri, migliorare la soddisfazione dei clienti e accelerare la trasformazione digitale.
I principali benefici attesi includono:
- Operazioni IT semplificate
- Accesso alle ultime tecnologie per i sinistri
- Facile integrazione con soluzioni insurtech
- Processi aziendali standardizzati
- Aumento della produttività e della risposta agli incidenti
SAISON Auto & Fire Insurance, una compañía de seguros de no vida directa en Japón, ha implementado Guidewire ClaimCenter en Guidewire Cloud para sus operaciones de reclamaciones de seguros de automóviles personales. Esta implementación, liderada por Capgemini, marca a SAISON como el primer cliente de Guidewire en Japón en utilizar la solución basada en la nube. La empresa busca modernizar la gestión de reclamaciones, mejorar la satisfacción del cliente y acelerar la transformación digital.
Los principales beneficios esperados incluyen:
- Operaciones de TI simplificadas
- Acceso a las últimas tecnologías de reclamaciones
- Fácil integración con soluciones insurtech
- Procesos de negocio estandarizados
- Mejor productividad y respuesta a incidentes
SAISON Auto & Fire Insurance는 일본의 직접 비생명 보험 회사로, 개인 자동차 보험 청구 운영을 위해 Guidewire Cloud에서 Guidewire ClaimCenter를 구현했습니다. Capgemini가 주도한 이번 구현은 SAISON이 클라우드 기반 솔루션을 사용하는 일본 내 첫번째 Guidewire 고객으로 자리매김하게 합니다. 이 회사는 청구 관리 현대화, 고객 만족도 향상 및 디지털 혁신 가속화를 목표로 하고 있습니다.
예상되는 주요 이점은 다음과 같습니다:
- 간소화된 IT 운영
- 최신 청구 기술에 대한 접근
- Insurtech 솔루션과의 손쉬운 통합
- 표준화된 비즈니스 프로세스
- 향상된 생산성과 사건 대응
SAISON Auto & Fire Insurance, une compagnie d'assurance non-vie directe au Japon, a mis en œuvre Guidewire ClaimCenter sur Guidewire Cloud pour ses opérations de réclamations d'assurance automobile personnelle. Cette mise en œuvre, dirigée par Capgemini, positionne SAISON comme le premier client de Guidewire au Japon à utiliser la solution basée sur le cloud. L'entreprise vise à moderniser la gestion des réclamations, améliorer la satisfaction client et accélérer la transformation numérique.
Les principaux avantages attendus incluent:
- Opérations informatiques simplifiées
- Accès aux dernières technologies de réclamations
- Intégration facile avec les solutions insurtech
- Processus d'affaires standardisés
- Productivité améliorée et réactivité aux incidents
SAISON Auto & Fire Insurance, ein direktes Nicht-Lebensversicherungsunternehmen in Japan, hat Guidewire ClaimCenter in der Guidewire Cloud für seine persönlichen Kfz-Versicherungsansprüche implementiert. Diese Implementierung, geleitet von Capgemini, macht SAISON zum ersten Guidewire-Kunden in Japan, der die cloudbasierte Lösung nutzt. Das Unternehmen hat sich zum Ziel gesetzt, die Schadenverwaltung zu modernisieren, die Kundenzufriedenheit zu verbessern und die digitale Transformation zu beschleunigen.
Erwartete Hauptvorteile sind:
- Vereinfachte IT-Betriebe
- Zugang zu den neuesten Schadenstechnologien
- Einfache Integration mit Insurtech-Lösungen
- Standardisierte Geschäftsprozesse
- Verbesserte Produktivität und Reaktionsfähigkeit bei Vorfällen
- First Guidewire Cloud implementation in Japan for claims management
- Expected to simplify IT operations and reduce maintenance burden
- Anticipated improvements in customer satisfaction and complaint reduction
- Potential for faster incident response and increased productivity
- Access to latest insurtech solutions through Guidewire Marketplace
- None.
Katsushi Nakagawa, President and CEO of SAISON Auto & Fire Insurance, said: "As our company has grown, the number of claims has been increasing year on year, and we needed to respond appropriately. We chose ClaimCenter running on Guidewire Cloud because we believed it would be flexible and scalable enough to respond quickly to our customers' needs and ensure long-term business success. We run an e-commerce-based business, and the Guidewire Cloud infrastructure is literally our lifeline for our continued and stable business operations. We are delighted to be the first Guidewire customer in
Nakagawa continues: "We expect that the transfer of system maintenance to Guidewire will simplify the IT operations involved in claims. It has also allowed us to stay up to date with the latest technologies related to claims operations that will enhance our business and systems. Guidewire Cloud enables you to leverage the capabilities of ClaimCenter through easy integration with best-in-class insurtech solutions that are part of the Guidewire Marketplace and PartnerConnect ecosystem. We will accelerate our digital transformation, streamline our workflows, and deliver more value to our customers."
Finally, Nakagawa concludes as follows: "As the transition to Guidewire ClaimCenter progresses, we expect to standardize business processes and strengthen management functions, which will enable faster incident response and improve productivity, as well as improve quality by improving customer satisfaction and reducing complaints."
Hiroyasu Hozumi, Managing Director of Capgemini Japan, said, “Technology plays a central role in both digital and sustainability transformations as it creates opportunities to make products, services and operations smarter. At Capgemini, we see cloud as a foundation for organisations to digitally transform. By leveraging the right technology solutions with global best practices, we aim to co-create business value with our clients to increase operational productivity and efficiency in
Christina Colby, Chief Customer Officer at Guidewire, said: "We congratulate SAISON Auto & Fire Insurance on their more-than-41-year service history and congratulate them on their future-proof successful implementation of ClaimCenter on Guidewire Cloud. As SAISON pursues its mission to create a world where digital insurance experiences are the norm, we are excited to see ClaimCenter serve as the technology foundation for their claims operations. SAISON Auto & Fire Insurance will continue to provide products and services that customers choose for their ease of use as a 'direct insurance company' that connects directly with customers by utilizing the functions of ClaimCenter, and will further support the realization of a rich life for customers."
About SAISON Auto Fire Insurance Co., Ltd.
SAISON Auto & Fire Insurance Co., Ltd. offers a wide range of non-life insurance products, including automobile insurance, as well as property compensation services such as accident response, vehicle repairs, and various road assistance. For more information, see https://www.ins-SAISON.co.jp/.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and machine learning to deliver our platform as a cloud service. More than 540 insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with more than 1,600 successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit http://www.guidewire.com/ and follow us on X (formerly known as Twitter) and LinkedIn.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20240722019672/en/
Albert Lin
Public Relations Manager
Guidewire Software, Inc.
+1.415.205.4214
allin@guidewire.com
Source: Guidewire
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