Global Payments Releases its 2025 Commerce and Payment Trends Report
Global Payments has released its 2025 Commerce and Payment Trends Report, highlighting six key developments reshaping commerce. Based on expert discussions and a survey of 600 payment decision-makers, the report identifies trends including: AI's practical impact on client services and fraud protection, unified commerce platform adoption with higher investment from SMBs (67%) and midmarket companies (71%), embedded payments expansion into B2B, enhanced digital security measures, POS evolution into a comprehensive service platform, and the maturation of payment orchestration technologies.
Global Payments ha pubblicato il suo Rapporto sulle Tendenze del Commercio e dei Pagamenti 2025, evidenziando sei sviluppi chiave che stanno plasmando il commercio. Basato su discussioni di esperti e su un sondaggio di 600 decisori in ambito pagamenti, il rapporto identifica tendenze tra cui: l'impatto pratico dell'AI sui servizi ai clienti e sulla protezione dalle frodi, l'adozione di piattaforme di commercio unificato con un aumento degli investimenti da parte delle PMI (67%) e delle aziende di mercato medio (71%), l'espansione dei pagamenti integrati nel B2B, misure di sicurezza digitale raffinate, l'evoluzione dei POS in una piattaforma di servizi completa, e la maturazione delle tecnologie di orchestrazione dei pagamenti.
Global Payments ha publicado su Informe sobre Tendencias en Comercio y Pagos 2025, destacando seis desarrollos clave que están transformando el comercio. Basado en discusiones de expertos y una encuesta a 600 tomadores de decisiones en pagos, el informe identifica tendencias que incluyen: el impacto práctico de la IA en los servicios al cliente y en la protección contra fraudes, la adopción de plataformas de comercio unificado con mayor inversión por parte de las PYMEs (67%) y empresas de mercado medio (71%), la expansión de los pagos integrados en B2B, medidas de seguridad digital mejoradas, la evolución de los POS hacia una plataforma de servicio integral, y la madurez de las tecnologías de orquestación de pagos.
글로벌 결제 (Global Payments)는 2025 상업 및 결제 트렌드 보고서를 발표하며 상업을 재편하는 여섯 가지 주요 발전 사항을 강조했습니다. 전문가들의 논의와 600명의 결제 의사 결정자를 대상으로 한 설문 조사를 바탕으로, 이 보고서는 다음과 같은 트렌드를 식별합니다: AI의 실질적인 영향이 고객 서비스와 사기 방지에 미치는 영향, 중소기업 (67%) 및 중견기업 (71%)의 높은 투자와 함께 유니파이드 커머스 플랫폼 채택, 임베디드 결제의 B2B 확장, 강화된 디지털 보안 조치, 포스 (POS)의 종합 서비스 플랫폼으로의 진화, 결제 오케스트레이션 기술의 성숙화가 포함됩니다.
Global Payments a publié son Rapport sur les Tendances du Commerce et des Paiements 2025, mettant en lumière six développements clés qui redéfinissent le commerce. Basé sur des discussions d'experts et une enquête auprès de 600 décideurs en matière de paiements, le rapport identifie des tendances telles que : l'impact pratique de l'IA sur les services clients et la protection contre la fraude, l'adoption de plateformes de commerce unifié avec un investissement accru de la part des PME (67%) et des entreprises de taille intermédiaire (71%), l'expansion des paiements intégrés dans le B2B, des mesures de sécurité numérique renforcées, l'évolution des PDV en une plateforme de services complète, et la maturation des technologies d'orchestration des paiements.
Global Payments hat seinen Bericht über die Trends im Handel und in der Zahlung für 2025 veröffentlicht, der sechs Schlüsselentwicklungen hervorhebt, die den Handel umgestalten. Gestützt auf Expertenmeinungen und eine Umfrage unter 600 Entscheidungsträgern im Zahlungsverkehr identifiziert der Bericht Trends wie: die praktische Auswirkung von KI auf den Kundenservice und den Betrugsschutz, die Einführung einheitlicher Handelsplattformen mit höheren Investitionen von KMUs (67%) und mittelständischen Unternehmen (71%), dass Embedded Payments in B2B expandieren, verbesserte digitale Sicherheitsmaßnahmen, die Evolution von POS zu einer umfassenden Serviceplattform und die Reifung von Zahlungsochestrierungstechnologien.
- Strong adoption rates for unified commerce platforms: 67% SMBs and 71% midmarket companies planning increased investment
- Diversification into B2B embedded payments market
- Development of enhanced security measures and fraud protection through AI implementation
- Enterprise-level companies showing lower investment appetite in unified commerce compared to SMBs
- Concerns about AI data privacy at enterprise level
Insights
The 2025 Commerce and Payment Trends Report highlights six key trends that could significantly impact Global Payments' market position and revenue streams. The focus on AI adoption, unified commerce platforms and embedded payments represents potential growth catalysts. The report's findings about SMBs' and midmarket companies' higher likelihood (
The evolution of POS systems into comprehensive business management tools and the maturation of payment orchestration technologies indicate expanding market opportunities. However, these developments also signal intensifying competition in the payments space. The company's strategic positioning across these trends will be important for maintaining its competitive edge in the rapidly evolving fintech landscape.
The report's emphasis on AI implementation and enhanced security measures through biometrics and tokenization demonstrates Global Payments' strategic alignment with critical technological advancements. The transition of Point-of-Sale systems into comprehensive "Place of Service" platforms represents a significant technological evolution that could create new revenue streams and enhance customer retention.
The focus on back-end integration and payment orchestration indicates a push toward more sophisticated, integrated payment solutions. These developments could strengthen Global Payments' competitive moat through increased customer dependency on their technological ecosystem. However, successful execution will require substantial R&D investment and technical expertise to deliver on these promises.
Fifth Annual Report Assesses Impact of AI and Centrality of Payments Technology in Business Operations
“The businesses that drive our economy are experiencing a shift in how they use technology to connect with and better serve their customers. Payment technologies increasingly sit at the center of business operations, and mastering them is critical to success for companies of all sizes,” said Cameron Bready, chief executive officer of Global Payments. “Our 2025 report evaluates everything from the transformative potential of AI and biometrics to the technological requirements of social commerce. The insights in this report underscore Global Payments’ commitment to understanding the trends influencing global commerce and continuing to drive innovation for our customers.”
The report identified six consequential developments that are rewriting the rules of commerce, and provides a holistic view of how small and midmarket businesses, as well as enterprises, are approaching the strategic value of the payments experience and related technologies. The six trends include:
- AI delivers early wins – AI has moved from theoretical game-changer to actual impact-maker. GenAI is transforming client services and marketing, while AI continues to prove its value in important use cases such as fraud protection. And while enterprises are showing signs of caution around issues like data privacy, SMBs are more enthusiastic about potential AI applications.
-
Unifying the back end of commerce – As consumers do an increasing share of their shopping online, businesses are integrating their back end operations into unified platforms that deliver seamless experiences regardless of where customers start or end their purchase journey. According to Global Payments’ survey, SMBs (
67% ) and midmarket (71% ) companies are more likely to increase or significantly increase their investments in unified commerce platforms than enterprise-sized companies.
- Embedded payments make the B2B leap – The qualities that have made embedded payments attractive for consumers are equally powerful in B2B settings, driving the development of B2B transactions built into business processes and supply chains. Meanwhile, the growth of embedded finance in consumer settings is assured.
- New tools drive digital security and fight fraud – The growing sophistication of identity theft, fraudulent transactions and AI-enabled fraud is causing organizations across the payments ecosystem to pursue biometrics, tokenization and other advanced security measures. These investments are also providing better experiences for consumers and operational gains for companies.
- POS emerging as a Place of Service – Increasingly, merchants can build a loyalty program, design an email marketing campaign, customize their ordering platform and more in one POS package. And when integrated with AI, POS systems will become a proactive partner in helping to manage a business. Think of it as the “Place of Service” where the POS informs all other customer journey milestones.
- Payment orchestration matures – Payment orchestration technologies are not new, but their importance continues to grow as companies focus on operational efficiency. Surveyed business leaders cited benefits including improved customer experience, accessibility, security, fraud prevention and operational efficiency.
To download the full report, visit globalpayments.com/commerce-payment-trends.
About Global Payments
Global Payments Inc. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our customers globally. Our technologies, services and team member expertise allow us to provide a broad range of solutions that enable our customers to operate their businesses more efficiently across a variety of channels around the world.
Headquartered in
View source version on businesswire.com: https://www.businesswire.com/news/home/20241202998309/en/
Investor Contact:
Winnie Smith 770.829.8478
investor.relations@globalpay.com
Media Contact:
Emily Edmonds 770.829.8755
media.relations@globalpay.com
Source: Global Payments Inc.
FAQ
What are the 6 key trends identified in Global Payments' (GPN) 2025 report?
How many payment decision-makers were surveyed for Global Payments' (GPN) 2025 trends report?
What percentage of SMBs plan to increase investment in unified commerce platforms according to Global Payments (GPN)?
