Old Navy Partners with RADAR to Elevate the Customer Experience with Plans for Phased Roll Out of its AI-Powered RFID Technology
Old Navy, part of Gap Inc. (NYSE: GAP), has announced a multi-year partnership with RADAR to implement AI-powered RFID technology across its nationwide stores. The technology combines RFID, AI, and computer vision to track and locate in-store inventory in real-time with high accuracy.
The initiative aims to empower store associates with real-time inventory information, enabling them to locate items anywhere in the store and enhance customer experience. This partnership is part of Gap Inc.'s strategy to improve operational efficiency and strengthen its platform through new capabilities.
RADAR's platform will provide store teams with ecommerce-level inventory insights, helping optimize operations, manage physical stores with online-like precision, and improve product replenishment. The technology's AI & data-science analytics will assist in making informed inventory decisions, optimizing floor sets, and minimizing issues like shrinkage, stockouts, and overstocks.
Old Navy, parte di Gap Inc. (NYSE: GAP), ha annunciato una partnership pluriennale con RADAR per implementare una tecnologia RFID potenziata dall'IA in tutti i suoi negozi a livello nazionale. Questa tecnologia combina RFID, IA e visione artificiale per monitorare e localizzare l'inventario in negozio in tempo reale con alta precisione.
L'iniziativa mira a fornire ai collaboratori del negozio informazioni sull'inventario in tempo reale, consentendo loro di localizzare gli articoli ovunque nel negozio e migliorare l'esperienza del cliente. Questa partnership fa parte della strategia di Gap Inc. per migliorare l'efficienza operativa e rafforzare la sua piattaforma attraverso nuove capacità.
La piattaforma di RADAR fornirà ai team del negozio informazioni sull'inventario a livello di ecommerce, aiutando a ottimizzare le operazioni, gestire i negozi fisici con precisione simile a quella online e migliorare il rifornimento dei prodotti. Le analisi di IA e data science della tecnologia aiuteranno a prendere decisioni informate sull'inventario, ottimizzare i layout e ridurre problemi come perdite, esaurimenti di stock e sovraccarichi.
Old Navy, parte de Gap Inc. (NYSE: GAP), ha anunciado una asociación de varios años con RADAR para implementar tecnología RFID impulsada por IA en todas sus tiendas a nivel nacional. La tecnología combina RFID, IA y visión por computadora para rastrear y localizar el inventario en la tienda en tiempo real con alta precisión.
La iniciativa tiene como objetivo empoderar a los asociados de la tienda con información de inventario en tiempo real, permitiéndoles localizar artículos en cualquier parte de la tienda y mejorar la experiencia del cliente. Esta asociación es parte de la estrategia de Gap Inc. para mejorar la eficiencia operativa y fortalecer su plataforma a través de nuevas capacidades.
La plataforma de RADAR proporcionará a los equipos de la tienda información de inventario a nivel de comercio electrónico, ayudando a optimizar las operaciones, gestionar las tiendas físicas con precisión similar a la online y mejorar el reabastecimiento de productos. Las analíticas de IA y ciencia de datos de la tecnología ayudarán a tomar decisiones informadas sobre el inventario, optimizar los diseños de piso y minimizar problemas como pérdidas, faltantes y sobreabundancias.
Old Navy는 Gap Inc. (NYSE: GAP)의 일부로, RADAR와 다년간의 파트너십을 체결하여 전국 매장에서 AI 기반 RFID 기술을 구현한다고 발표했습니다. 이 기술은 RFID, AI 및 컴퓨터 비전을 결합하여 매장 내 재고를 실시간으로 높은 정확도로 추적하고 위치를 파악합니다.
이 이니셔티브는 매장 직원들에게 실시간 재고 정보를 제공하여 매장 내 어디서나 상품을 찾을 수 있도록 하고 고객 경험을 향상시키는 것을 목표로 합니다. 이 파트너십은 Gap Inc.의 운영 효율성을 개선하고 새로운 기능을 통해 플랫폼을 강화하려는 전략의 일환입니다.
RADAR의 플랫폼은 매장 팀에게 전자상거래 수준의 재고 통찰력을 제공하여 운영을 최적화하고 온라인처럼 정확하게 오프라인 매장을 관리하며 제품 보충을 개선하는 데 도움을 줍니다. 이 기술의 AI 및 데이터 과학 분석은 정보에 기반한 재고 결정을 내리고, 매장 배치를 최적화하며, 손실, 재고 부족 및 과잉 재고와 같은 문제를 최소화하는 데 도움을 줄 것입니다.
Old Navy, qui fait partie de Gap Inc. (NYSE: GAP), a annoncé un partenariat pluriannuel avec RADAR pour mettre en œuvre une technologie RFID alimentée par l'IA dans tous ses magasins à l'échelle nationale. Cette technologie combine RFID, IA et vision par ordinateur pour suivre et localiser l'inventaire en magasin en temps réel avec une grande précision.
L'initiative vise à donner aux employés du magasin des informations sur l'inventaire en temps réel, leur permettant de localiser des articles n'importe où dans le magasin et d'améliorer l'expérience client. Ce partenariat fait partie de la stratégie de Gap Inc. pour améliorer l'efficacité opérationnelle et renforcer sa plateforme grâce à de nouvelles capacités.
La plateforme de RADAR fournira aux équipes du magasin des informations sur l'inventaire au niveau du commerce électronique, aidant à optimiser les opérations, à gérer les magasins physiques avec une précision semblable à celle en ligne et à améliorer le réapprovisionnement des produits. Les analyses d'IA et de science des données de la technologie aideront à prendre des décisions éclairées sur l'inventaire, à optimiser les agencements et à minimiser des problèmes tels que la perte, les ruptures de stock et les excédents.
Old Navy, Teil von Gap Inc. (NYSE: GAP), hat eine mehrjährige Partnerschaft mit RADAR angekündigt, um KI-gestützte RFID-Technologie in seinen landesweiten Geschäften zu implementieren. Die Technologie kombiniert RFID, KI und Computer Vision, um den Lagerbestand im Geschäft in Echtzeit mit hoher Genauigkeit zu verfolgen und zu lokalisieren.
Das Ziel der Initiative ist es, den Mitarbeitern im Geschäft Echtzeitinformationen über den Lagerbestand zur Verfügung zu stellen, damit sie Artikel überall im Geschäft finden und das Kundenerlebnis verbessern können. Diese Partnerschaft ist Teil der Strategie von Gap Inc., die betriebliche Effizienz zu verbessern und die Plattform durch neue Fähigkeiten zu stärken.
Die Plattform von RADAR wird den Teams im Geschäft Einblicke in den Lagerbestand auf E-Commerce-Niveau bieten, um die Abläufe zu optimieren, physische Geschäfte mit Online-Präzision zu verwalten und die Produktauffüllung zu verbessern. Die KI- und Datenanalysen der Technologie werden helfen, informierte Entscheidungen über den Lagerbestand zu treffen, die Verkaufsfläche zu optimieren und Probleme wie Schwund, Ausverkäufe und Überbestände zu minimieren.
- Implementation of advanced RFID technology for improved inventory management
- Potential reduction in operational costs through better inventory control
- Enhanced ability to minimize shrinkage, stockouts, and overstocks
- Improved efficiency in omnichannel order fulfillment
- Significant multi-year investment required for nationwide technology rollout
- Implementation and training costs across store fleet
Insights
Old Navy's partnership with RADAR represents a strategic investment in operational efficiency through AI-powered RFID technology that addresses core retail challenges. This multi-year implementation across Old Navy's nationwide store fleet aims to solve inventory accuracy issues that have long plagued physical retail.
The technology directly targets three critical operational pain points: inventory visibility, associate productivity, and omnichannel fulfillment. By enabling precise real-time tracking of merchandise throughout stores, Old Navy stands to gain significant operational improvements in stockouts, shrinkage, and sales floor replenishment - problems that typically cost retailers 3-8% in lost sales.
While RFID technology isn't novel in retail, the integration of AI and computer vision creates a more comprehensive solution than traditional RFID implementations. The phased rollout approach demonstrates prudent capital deployment, allowing for operational adjustments before full-scale implementation.
What's particularly valuable is the potential for data-driven merchandising decisions. The platform's analytics capabilities could transform store layout optimization from art to science by identifying which product placements drive conversion, similar to how e-commerce has leveraged data for years.
However, successful implementation hinges on frontline adoption and integration with existing systems. The return timeline is typically extended - retailers generally see measurable ROI from RFID within 18-24 months, primarily through inventory accuracy improvements and labor efficiency. This represents a foundational operational improvement rather than a direct revenue driver.
RADAR's technology platform merges three distinct technologies - RFID for item-level tracking, AI for data processing, and computer vision for spatial awareness - creating an integrated system that transforms physical store operations into a data-rich environment. This combination enables far more sophisticated applications than standard RFID implementations.
What's technically significant is that this system creates continuous real-time inventory visibility throughout stores - something previously impossible in physical retail environments. Traditional inventory systems provide periodic snapshots, but RADAR's "always-on" approach enables dynamic product tracking that mirrors e-commerce capabilities.
The implementation architecture appears designed for both short and long-term value creation. Initially, it addresses immediate operational needs (inventory location, associate efficiency), while establishing the foundation for more advanced applications like automated merchandising optimization through the AI analytics layer.
Gap Inc.'s approach of piloting before committing to fleet-wide deployment demonstrates technological diligence. The phased rollout allows for addressing integration challenges with existing systems and refining the implementation playbook before scaling.
From a data architecture perspective, the system will generate valuable product movement information that Old Navy previously couldn't capture - essentially creating a physical analytics platform comparable to e-commerce tracking. This bridges a significant gap in omnichannel retail by providing comparable visibility across digital and physical environments.
While implementation complexity shouldn't be underestimated, the technology addresses fundamental retail execution challenges that have persisted for decades.
New Technology Enables Store Associates to Track and Locate Inventory with a High Level of
Accuracy to Drive a Seamless and Intelligent Shopping Experience
Old Navy's multi-year plans include a phased roll out of RADAR's AI-powered RFID technology across its nationwide store fleet to help empower the brand's store associates with real-time inventory information to locate items anywhere in the store and deliver an improved customer experience.
The move is part of Old Navy parent company, Gap Inc.'s ongoing commitment to continuous improvement as it looks to unlock value over time through new capabilities that strengthen its operating rigor and scaled platform.
"We're excited to partner with RADAR, which offers a sophisticated platform and analytics that will give our teams greater real-time inventory visibility to provide an even better in-store shopping experience," said Haio Barbeito, Old Navy President & CEO. "Building on the rigor and discipline that is now core to how we operate, this new technology can place power in the hands of our frontline teams to better serve our customers – an important factor in our long-term strategy to make Old Navy the most loved apparel brand in
"In 2025, we are focused on innovating as we pave the way for momentum in the years ahead. This partnership brings proven capabilities that can generate value over time as we take a strategic, multi-year approach to merging technology and retail to deliver a human-centered, digitally led shopping experience," added Sven Gerjets, Gap Inc. Chief Technology Officer. "With Radar's always-on RFID technology, we will look to transform our stores into truly connected spaces, starting with Old Navy. Continuous product tracking can help us optimize inventory replenishment, improve customer and team member experiences, and give us more real-time insights that can support product design and innovation."
As retailers and brands look to operate more efficiently, being able to track and locate every item in every store is critical. RADAR's RFID & AI platform enables leading brands like Old Navy to precisely manage inventory and give store associates the real-time information they need to instantly find products—no matter where they are on the sales floor or in the backroom. The solution empowers employees to not only serve their in-store customers better but also replenish products on the sales floor and fulfill omnichannel orders being picked up in-store more quickly and easily.
"Old Navy is one of the most iconic American brands and we could not be prouder to officially launch this partnership following pilots across select stores to ensure that Old Navy brand fans are even better served," said Spencer Hewett, Founder and CEO of RADAR. "We will provide store teams with ecommerce-level inventory and product insights, enabling them to manage physical stores with the same precision as their online operations. This will help them optimize operations and ensure customers find what they want, when and where they need it."
RADAR's AI & data-science analytics will also help inform inventory decisions, so companies can stock the right products in the right locations at the right times while minimizing shrinkage, stockouts and overstocks. Hewett continues, "RADAR's platform enables granular measurement of product movement down to the shelf which enables retailers to optimize their floor sets and item locations for more effective sell-through. This is something that has been happening for decades in eCommerce and RADAR is excited to finally bring the same capabilities to physical stores, with Old Navy at the forefront."
About RADAR
RADAR's technology currently powers inventory optimization in nearly 600 stores nationwide and in
RADAR offers a proprietary hardware and software AI-platform that uses RFID and computer vision to turn physical stores into websites. RADAR for the first time enables retailers to measure everything that happens inside their stores including what their inventory level is down to the second. RADAR demystifies what is happening inside retail stores all while eliminating the consumer pain point of the item you want being out of stock, or hearing "I think we might have it, let me go check in the back". Headquartered in
For more information, visit goradar.com.
About Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America. Its Old Navy, Gap, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women and children. Since 1969, Gap Inc. has created products and experiences that shape culture, while doing right by employees, communities and the planet. Gap Inc. products are available worldwide through company-operated stores, franchise stores, and e-commerce sites. Fiscal year 2024 net sales were
About Old Navy
Old Navy is a global apparel and accessories brand that makes current American essentials accessible to every family. Originated in 1994, the brand invites customers to come play with style through on-trend, playfully optimistic, affordable and high-quality products. A division of
MEDIA CONTACTS
For RADAR:
Michael McMullan / Felicia Kane
Berns Communications Group
mmcmullan@bcg-pr.com / fkane@bcg-pr.com
For Gap:
press@gap.com
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SOURCE Gap Inc.
FAQ
What is the purpose of Old Navy's partnership with RADAR's RFID technology?
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