Rightpoint, a Genpact Company, Launches Knowledge AI and Search Function to Drive Productivity Across Enterprises
Rightpoint, a global experience leader and Genpact company (NYSE: G), has launched its Knowledge AI and Search solution. This innovation integrates Microsoft tools, including Azure AI and Microsoft Viva, to enhance productivity and engagement within enterprises. By targeting the inefficiencies that plague office workers, who spend 2.5 hours daily searching for documents, the new solution aims to streamline processes and reduce missed updates. A National Bureau of Economic Research study indicates that this tool could boost productivity by 14%-34%, improving onboarding and efficiency. Rightpoint's latest offering emphasizes AI-driven collaboration, customer satisfaction, and business performance, delivering quick business value. Rightpoint has also been highlighted as Microsoft's US Partner of the Year for Modern Work: Employee Experience in 2023.
- Launch of Knowledge AI and Search solution to enhance productivity.
- Integration with Microsoft tools like Azure AI and Microsoft Viva.
- Potential productivity boost of 14%-34% according to National Bureau of Economic Research study.
- Recognized as Microsoft's US Partner of the Year for Modern Work: Employee Experience.
- Increased employee engagement and customer satisfaction.
- High volume of information can lead to missed critical updates for over one-third of workers.
- No specific financial impact or revenue figures provided in the PR.
- Potential initial cost for implementation of new AI-driven systems.
Insights
With the launch of the Knowledge AI and Search solution, Rightpoint is pushing the envelope on leveraging AI to enhance enterprise productivity. This solution integrates seamlessly with a suite of powerful Microsoft products, making it particularly attractive to organizations already invested in the Microsoft ecosystem. The potential productivity gain cited—
Moreover, by tapping into AI's capabilities to synthesize information and deliver tailored responses, Rightpoint is addressing a pervasive pain point: information overload. In the long term, this might reduce employee burnout and increase job satisfaction, important metrics for any business aiming to retain top talent.
From an investor's perspective, the alignment with Microsoft, a key player in enterprise software and the accolades received—like being named Microsoft's 2023 US Partner of the Year—further add credibility and marketability to Rightpoint's offerings. This synergy makes the solution appealing not just from a productivity standpoint but also from a strategic business partnership angle.
In the current business landscape where digital transformation is accelerating, Rightpoint's Knowledge AI and Search solution arrives at a critical juncture. The emphasis on improving operational efficiency and enhancing employee engagement resonates well with the ongoing trends aimed at optimizing remote and hybrid work environments. The integration with Microsoft's suite and the focus on 'Total Experience' indicate a holistic approach that aligns well with broader market shifts towards unified productivity tools.
The claim that organizations can see notable productivity increases aligns with the broader industry movement towards leveraging AI for operational gains. This is not just about incremental improvements but transformative changes in how tasks are executed. Investors should note that such efficiencies can lead to better financial performance in the long run, as operational costs decrease and employee output increases. However, it is important to stay critical of these projections and to monitor real-world implementation and feedback to validate these claims.
This solution powers a suite of Microsoft products with Total Experience offering to increase operational efficiencies
The average office-based employee spends 2.5 hours per day searching for critical documents through more than 10 separate applications to complete tasks. With the output of time and effort spent navigating siloed systems, more than one-third of workers say they miss critical updates due to this tedious process.
With the integration of the Knowledge AI and Search function, Rightpoint offers a complete solution rooted in AI technology that supports more robust collaboration, employee productivity, customer satisfaction, and business performance. Users can use the tool daily to mine expansive data repositories, synthesize information, and deliver tailored responses to queries. As a result, [the National Bureau of Economic Research study results show that] organizations can potentially increase productivity by
"More than one-third of workers say they miss critical updates due to the high volume of information pulsing through their communication systems," said Jesse Murray, Head of Employee Experience at Rightpoint. "With talent being the best commodity of a company, we pair artificial intelligence with enterprise search to decrease time spent uncovering information and support employees in their strategic roles and priorities."
"Microsoft Copilot for Microsoft 365 helps teams unleash creativity, unlock productivity, and uplevel skills. Layered with Rightpoint's Total Experience offering, organizations can realize business value in weeks, not years," said Colette Stallbaumer, General Manager, Modern Work at Microsoft.
Rightpoint was named Microsoft's 2023 US Partner of the Year for Modern Work: Employee Experience. And for the second consecutive year, Rightpoint has been recognized as a top Microsoft US Partner, based on the company's innovation and delivery of outstanding Microsoft-based applications and services.
Interested organizations can visit the Rightpoint website to learn more about the Knowledge AI and Search offering and watch a demo of the solution.
About Rightpoint
Rightpoint, a Genpact (NYSE: G) company, is a global experience leader. Over 700 employees across 12 offices work with clients to drive growth by delivering experiences that transform how people, technology and businesses interact. We call this Total Experience. Our diverse teams lead with empathy, data and creativity—always in service of experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. For more information, visit rightpoint.com and connect with us on LinkedIn, Twitter, Facebook and Instagram.
About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
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SOURCE Rightpoint
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