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Genpact Limited (NYSE: G) is a global professional services firm known for its commitment to delivering transformative business outcomes that shape the future. Established as a spin-off from General Electric in 1998, Genpact leverages its deep industry and functional expertise to provide innovative solutions across a range of sectors including banking and financial services, insurance, capital markets, consumer product goods, life sciences, infrastructure, manufacturing, healthcare, and high-tech.
With over 125,000 employees operating in more than 30 countries, Genpact prides itself on its ability to combine process expertise, technology capabilities, and industry knowledge to help clients achieve significant growth, cost efficiency, and business agility. The company’s proprietary digital business platform, Genpact Cora, integrates advanced technologies such as AI and analytics to streamline operations, enhance decision-making, and drive intelligent operations.
Genpact’s impressive client roster includes more than one-fourth of the Fortune Global 500, reflecting its reputation as a trusted partner for large-scale digital transformation projects. The firm’s dedication to operational excellence has led to collaborations with leading technology platforms like Salesforce, Microsoft, and other industry giants. Recent partnerships include a multi-year engagement with Advantage Solutions to implement industry-leading platforms and a strategic collaboration with Tropicana Brands Group to transform global business services and supply chain operations.
Financially, Genpact has demonstrated consistent growth. For the fiscal year ending December 31, 2023, the company reported annual revenue of $4.5 billion, showing a 2% year-over-year increase despite macroeconomic challenges. The company continues to invest in new technologies and innovative strategies to maintain its competitive edge. In May 2024, Genpact announced a $400 million notes offering intended for general corporate purposes, including the repayment of existing debt, which underscores its strong financial management and strategic foresight.
Genpact’s leadership in the industry is further evidenced by its recognition in various assessments, including Everest Group’s PEAK Matrix® Assessment for financial crime and compliance, where it was named a Leader for the fourth consecutive year. This accolade highlights Genpact’s comprehensive capabilities in areas such as anti-money laundering, fraud management, and risk compliance.
Committed to creating a positive impact, Genpact operates with a purpose-driven approach, aiming to build a world that works better for people. This ethos is reflected in every aspect of the company's operations, from its innovative solutions and strategic partnerships to its sustainable business practices.
Genpact has been named 'Sustainable Corporate of the Year' in the services vertical by Frost & Sullivan for the third consecutive year. The recognition highlights the company's implementation of innovative sustainability initiatives across its sites in Gurugram, Noida, Jaipur, and Hyderabad.
Key implementations include advanced water recycling methods, EV charging infrastructure, and solar photovoltaic systems to reduce Scope 2 emissions. The company has deployed IoT-based sustainability solutions, an in-house Sustainability Data Collection tool, and an AI-enabled ESG reporting system.
The Sustainability 4.0 Awards, in its 15th edition, evaluates organizations based on their integration of purpose, people, planet, and partnership to achieve sustainable growth. Frost & Sullivan has partnered with Genpact for nearly a decade, supporting their sustainability journey through structured annual assessments.
Genpact (NYSE: G) has announced its upcoming Investor Day scheduled for Thursday, June 26, 2025, in New York City. The event will be led by President and CEO Balkrishan 'BK' Kalra, accompanied by the senior leadership team. The presentation will focus on how Data, AI and domain-driven agentic solutions are scaling at Genpact, highlighting the company's position as a leader in AI-driven transformation and its strategy for delivering value to clients and driving growth.
The event will be accessible via live webcast on Genpact's Investor Relations website, with a replay available afterward. Additional details, including start time and agenda, will be posted on the website in the near future.
Genpact (NYSE: G) reported strong financial results for 2024, with net revenues reaching $4.77 billion, up 6.5% year-over-year. Data-Tech-AI revenues grew 6.9% to $2.23 billion, while Digital Operations revenues increased 6.1% to $2.53 billion.
The company achieved record new bookings of $5.7 billion, up 15% from 2023. While diluted EPS decreased 16% to $2.85, adjusted diluted EPS rose 10% to $3.28. Cash generated from operations improved 25% to $615 million.
Looking ahead to 2025, Genpact projects net revenues between $5.029-5.125 billion, representing 5.5-7.5% growth. The company increased its quarterly dividend by 11% to $0.17 per share and approved a $500 million increase to its share repurchase authorization.
Genpact (NYSE: G) has announced the launch of Service-as-Agentic-Solutions, marking a significant shift from traditional service delivery to autonomous agent-led operations. The initiative features AI agents trained with industry-specific semantic layers, enabling autonomous decision-making based on real-world feedback.
The solution focuses on three key areas: mass personalization through modular design, precision through industry-specific knowledge integration, and responsible AI deployment with built-in guardrails and human oversight. The company has introduced its first Agentic Solution, 'Genpact AP Capture,' designed to modernize Accounts Payable operations through enhanced invoice extraction capabilities.
This launch follows the introduction of Genpact AI Gigafactory, an AI accelerator platform, demonstrating the company's commitment to advancing AI implementation in enterprise operations.
Genpact (NYSE: G) has been named a Horizon 3 Market Leader in the HFS Horizons: Generative Enterprise Services 2025 report. The recognition highlights Genpact's ability to deliver value to enterprise clients adopting AI and advanced technologies. The report, which evaluated 40 service providers, emphasizes Genpact's AI Factory (recently announced as the Genpact AI Gigafactory), a pioneering AI accelerator designed to help enterprises scale AI solutions from pilot to production.
The HFS report identifies key business trends including Agentic AI, Services-as-Software, and AI-driven ecosystems. Genpact's approach combines domain knowledge with cutting-edge innovation, positioning the company as a trusted leader in generative enterprise services. The evaluation was based on providers' value propositions, execution, innovation, go-to-market strategies, and market impact using HFS's proprietary criteria.
Genpact (NYSE: G) has launched the AI Gigafactory, an AI accelerator designed to help enterprises scale AI solutions from pilot to production. This initiative addresses the growing demand for enterprise-wide AI adoption while managing governance challenges. According to Genpact's research with HFS, only 5% of enterprises have achieved full AI maturity.
The AI Gigafactory offers three key components: Scalable AI Solutions with pre-built AI and generative models, a Multidisciplinary Approach using pod delivery and cross-functional teams, and a Responsible AI-First Approach with risk framework and ethical design tools. The company aims to create a pool of over 25,000 AI builders through tech-partner certification programs.
Through strategic collaboration with Databricks, Genpact's AI Gigafactory integrates the Finance Data Hub with Databricks Data Intelligence Platform to enhance financial data utilization.
Genpact (NYSE: G) has announced it will release its financial results for Q4 and full year 2024 after U.S. market close on Thursday, February 6, 2025. The company's management will host a conference call at 5:00 p.m. ET to discuss performance.
Participants can register in advance to receive dial-in details and a unique PIN. A live webcast will be available on Genpact's Investor Relations website, with a replay and transcript posted after the call.
Genpact (NYSE: G) has announced a multi-year partnership with BJ's Wholesale Club to enhance operational efficiency and support growth initiatives. The collaboration encompasses expertise across finance and accounting, indirect procurement, HR, merchandising, and other support functions.
The partnership leverages ServiceNow as the core platform for managing and integrating workflows, focusing on strategic technology investments and optimized operations. Genpact will apply its expertise in finance and accounting, digital adaptations, and data-driven process governance to position BJ's for long-term success through continuous innovation.
Genpact has announced a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI adoption across business functions. The partnership aims to democratize AI capabilities beyond IT departments, making advanced technologies accessible to various business leaders including CFOs and COOs.
As an AWS Premier Tier Services Partner with nearly 1,000 certified AWS professionals, Genpact offers several solutions through AWS Marketplace, including ContactUs.Ai, Property Contents Claim solution, and riskCanvas Discovery. The collaboration has already shown success with Revol One Financial, which became a fully cloud-native fixed-annuity provider through this partnership.
Genpact (NYSE: G) has announced the extension of its partnership with Ferring Pharmaceuticals through a renewed multi-year agreement. The collaboration focuses on transforming Ferring's finance, accounting, and procurement operations using advanced technologies, including AI. Genpact will continue to streamline workflows, optimize resource allocation, and enhance financial transactions by automating key processes through partnerships with Xelix and Blackline. The partnership, which already encompasses over 40 digital transformation projects, aims to deliver operational savings and enable Ferring to respond quickly to market demands.
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