Frontdoor Announces Second-Quarter 2022 Revenue Increased 5 percent to $487 Million; Outlook Reflects Challenging Macroeconomic Environment and Claims Cost Inflation; Focused on Improving Execution and Rebuilding the Core Home Service Plan Business
Frontdoor, Inc. (NASDAQ: FTDR) reported second-quarter 2022 results, posting revenue of $487 million, a 5% increase from $462 million in 2021. However, gross profit fell 13% to $211 million, and net income decreased 18% to $33 million. Adjusted EBITDA declined 32% to $77 million, affected by a 23% rise in claims costs due to inflation. The company updated its full-year revenue outlook to $1.63 billion to $1.65 billion. Despite challenges, management expressed confidence in long-term fundamentals and strategic improvements.
- Revenue increased by 5% YoY, indicating growth in key channels.
- Renewal revenue rose by 10%, showing stronger customer retention.
- Completed $19 million in share repurchases, enhancing shareholder value.
- Gross profit decreased by 13% due to rising costs and inflation.
- Net income fell 18% compared to the previous year.
- Adjusted EBITDA dropped 32%, reflecting increased claims cost inflation.
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Financial Results |
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Three Months Ended |
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$ millions (except as noted) |
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2022 |
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2021 |
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Change |
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Revenue |
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$ |
487 |
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$ |
462 |
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5 |
% |
Gross Profit |
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211 |
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242 |
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(13 |
)% |
Net Income |
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33 |
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40 |
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(18 |
)% |
Diluted Earnings per Share |
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0.40 |
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0.47 |
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(14 |
)% |
Adjusted Net Income(1) |
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44 |
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65 |
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(33 |
)% |
Adjusted Diluted Earnings per Share(1) |
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0.53 |
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0.76 |
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(30 |
)% |
Adjusted EBITDA(1) |
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77 |
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114 |
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(32 |
)% |
Home Service Plans (number in millions) |
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2.17 |
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2.24 |
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(3 |
)% |
Second-Quarter 2022 Summary
-
Revenue increased
5% to $487 million; double-digit revenue growth in the renewal and direct-to-consumer channels was partly offset by a 26 percent decline in real estate channel revenue due to the historically challenging real estate market environment, driven primarily by extremely low home inventory -
Gross profit margin of 43% reflects an approximately
23% increase in the cost per service request as a result of a deteriorating macroeconomic environment, a rapid acceleration of contractor-related inflation and higher parts and equipment costs -
Net income of
$33 million -
Adjusted EBITDA of
$77 million -
Completed
of share repurchases$19 million
Updated Full-Year 2022 Outlook
-
Revenue range updated to
to$1.63 billion $1.65 billion -
Gross margin range updated to
41% to42% -
Adjusted EBITDA(2) range updated to
to$170 million $190 million
“While I am not pleased with our full-year outlook, I am convinced
“Frontdoor’s financial performance continues to be impacted by a significant increase in claims cost inflation and a historically challenging real estate market,” said Chief Financial Officer
Second-Quarter 2022 Results
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Revenue by Major Customer Channel |
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Three Months Ended |
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$ millions |
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2022 |
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2021 |
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Change |
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Renewals |
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$ |
347 |
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$ |
316 |
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10 |
% |
Real estate (First-Year) |
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57 |
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77 |
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(26 |
)% |
Direct-to-consumer (First-Year) |
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66 |
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57 |
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15 |
% |
Other |
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18 |
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13 |
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43 |
% |
Total |
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$ |
487 |
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$ |
462 |
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5 |
% |
Second-quarter 2022 revenue increased five percent over the prior year period to
Second-quarter 2022 net income was
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Period-over-Period Adjusted EBITDA(1) Bridge |
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$ millions |
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Three Months Ended |
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$ |
114 |
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Impact of change in revenue(3) |
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23 |
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Contract claims costs(4) |
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(53 |
) |
Sales and marketing costs |
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(6 |
) |
General and administrative costs |
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(1 |
) |
Three Months Ended |
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$ |
77 |
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Second-Quarter 2022 Adjusted EBITDA of
-
benefit from higher revenue conversion(3);$23 million -
of higher contract claims costs(4), excluding the impact of claims costs related to the change in revenue. The increase over the prior year period was driven by an acceleration of inflationary cost pressures, including rising contractor-related expenses and higher parts and equipment costs. Second quarter claims costs were also impacted by the extremely hot weather across the country. In addition, contract claims costs for the second quarter of 2022 include a$53 million unfavorable adjustment related to the adverse development of prior period claims;$7 million -
of increased sales and marketing costs, primarily related to investments in the direct-to-consumer channel and ProConnect; and$6 million -
of higher general and administrative costs due to increased professional fees.$1 million
Cash Flow
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Six Months Ended |
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$ millions |
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2022 |
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2021 |
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Net cash provided from (used for): |
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Operating Activities |
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$ |
94 |
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$ |
119 |
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Investing Activities |
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(19 |
) |
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(15 |
) |
Financing Activities |
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(69 |
) |
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(378 |
) |
Cash (decrease) increase during the period |
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$ |
6 |
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$ |
(274 |
) |
Net cash provided from operating activities was
Net cash used for investing activities was
Net cash used for financing activities was
Free Cash Flow was
Cash at
Available liquidity was
Third-Quarter 2022 Outlook
-
Revenue of
to$470 million , reflecting an increase in direct-to-consumer and renewal revenue versus the prior year period that is partly offset by a decline in the real estate channel revenue.$480 million -
Adjusted EBITDA(2) of
to$65 million , a decline from the prior year period as a result of the accelerating inflationary cost trends and the impact of lower real estate channel revenue.$75 million
Updated Full-Year 2022 Outlook
-
Revenue range updated to
to$1.63 billion , or slightly higher than the prior year at the mid-point. Some of the key revenue assumptions include:$1.65 billion - Upper-single digit revenue growth in the direct-to-consumer and renewal channels and a nearly 30 percent decline in real estate channel revenue; and
- The consolidated revenue growth for the home service plan business is anticipated to be in the low single digits. Revenue growth is mostly driven by higher price and product mix while customer growth is expected to decline approximately five percent.
- Gross profit margin range updated to 41 percent to 42 percent, driven primarily by the deteriorating macroeconomic conditions and the acceleration of inflationary cost pressures, that is partly offset by higher pricing and process improvement efforts.
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SG&A range updated to
to$525 million . This is a$535 million reduction from the original 2022 outlook as a result of meaningful cost reductions across the business.$30 million -
Adjusted EBITDA(2) range updated to
to$170 million .$190 million - While Frontdoor’s capital allocation strategy continues to prioritize share repurchases, the amount of share repurchases, if any, will depend on the macroeconomic environment and business performance.
-
Capital expenditures of
to$35 million , primarily consisting of technology investments.$45 million -
Annual effective tax rate of approximately 23 percent.
Second-Quarter 2022 Earnings Conference Call
About
Forward-Looking Statements
This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, projected future performance and any statements about Frontdoor’s plans, strategies and prospects. Forward-looking statements can be identified by the use of forward-looking terms such as “believe,” “expect,” “estimate,” “could,” “should,” “intend,” “may,” “plan,” “seek,” “anticipate,” “project,” “will,” “shall,” “would,” “aim,” or other comparable terms. These forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. Such risks and uncertainties include, but are not limited to: changes in macroeconomic conditions, including inflation, global supply chain challenges and the persistence of the COVID-19 pandemic, especially as they may affect existing home sales, interest rates, consumer confidence or labor availability; changes in the source and intensity of competition in our market; the success of our business strategies; our ability to attract, retain and maintain positive relations with third-party contractors and vendors; increases in parts, appliance and home system prices, and other operating costs; weakening general economic conditions; weather conditions and seasonality, which may be exacerbated by the physical impacts of climate change; our marketing efforts to increase sales may not be successful or cost-effective; our dependence on our real estate customer acquisition channel for a significant percentage of our sales; our ability to attract and retain key employees; lawsuits, enforcement actions and other claims by third parties or governmental authorities; increases in tariffs or changes to import/export regulations; cybersecurity breaches, disruptions or failures in our technology systems and our failure to protect the security of personal information about our customers; our dependence on labor availability, third-party vendors, including business process outsourcers, and third-party component suppliers; our ability to protect our intellectual property and other material proprietary rights; special risks applicable to operations outside
Non-GAAP Financial Measures
To supplement Frontdoor’s results presented in accordance with accounting principles generally accepted in
We define "Adjusted EBITDA" as net income before: provision for income taxes; interest expense; depreciation and amortization expense; non-cash stock-based compensation expense; restructuring charges; loss on extinguishment of debt; and other non-operating expenses. We believe Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives and equity-based, long-term incentive plans.
We define “Free Cash Flow” as net cash provided from operating activities less property additions. Free Cash Flow is not a measurement of our financial performance or liquidity under
We define “Adjusted Net Income” as net income before: amortization expense; restructuring charges; loss on extinguishment of debt; other non-operating expenses; and the tax impact of the aforementioned adjustments. We believe Adjusted Net Income is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by items listed in this definition.
We define “Adjusted Diluted Earnings per Share” as Adjusted Net Income divided by the weighted-average diluted common shares outstanding.
We define “Unrestricted Cash” as cash not subject to third-party restrictions. For additional information related to our third-party restrictions, see “Liquidity and Capital Resources — Liquidity” under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our 2021 Annual Report on Form 10-K filed with the
See the schedules attached hereto for additional information and reconciliations of such non-GAAP financial measures. Management believes these non-GAAP financial measures provide useful supplemental information for its and investors’ evaluation of Frontdoor’s business performance and are useful for period-over-period comparisons of the performance of Frontdoor’s business. While we believe that these non-GAAP financial measures are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant to be considered in isolation or as a substitute for the related financial information prepared in accordance with
© 2022
(1) |
See “Reconciliations of Non-GAAP Financial Measures” accompanying this release for a reconciliation of Adjusted EBITDA, Free Cash Flow, Adjusted Net Income and Adjusted Diluted Earnings per Share, each a non-GAAP measure, to the nearest GAAP measure. See “Non-GAAP Financial Measures” included in this release for descriptions of calculations of these measures. Amounts presented in the reconciliations and other tables presented herein may not sum due to rounding. |
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(2) |
A reconciliation of the forward-looking third-quarter and full-year 2022 Adjusted EBITDA outlook to net income cannot be provided without unreasonable effort because of the inherent difficulty of accurately forecasting the occurrence and financial impact of the various adjusting items necessary for such reconciliation that have not yet occurred, are out of our control, or cannot be reasonably predicted. For the same reasons, the company is unable to assess the probable significance of the unavailable information, which could have a material impact on its future GAAP financial results. |
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(3) |
Revenue conversion includes the impact of the change in the number of home service plans as well as the impact of year-over-year price changes. The impact of the change in the number of home service plans considers the associated revenue on those plans less an estimate of contract claims costs based on margin experience in the prior year period. |
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(4) |
Contracts claims costs includes the impact of changes in service request incidence, inflation and other drivers associated with the number of home service plans in the prior year period. The impact on contract claims costs resulting from year-over-year changes in the number of home service plans is included in revenue conversion above. |
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Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited) |
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(In millions, except per share data) |
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Three Months Ended |
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Six Months Ended |
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2022 |
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2021 |
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2022 |
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2021 |
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Revenue |
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$ |
487 |
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$ |
462 |
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$ |
838 |
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$ |
791 |
Cost of services rendered |
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276 |
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|
221 |
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|
483 |
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|
402 |
Gross Profit |
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211 |
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|
242 |
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|
355 |
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|
390 |
Selling and administrative expenses |
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|
140 |
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|
136 |
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266 |
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|
254 |
Depreciation and amortization expense |
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8 |
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9 |
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17 |
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|
19 |
Restructuring charges |
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12 |
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1 |
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12 |
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2 |
Interest expense |
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7 |
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12 |
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14 |
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25 |
Interest and net investment income |
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— |
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— |
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— |
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(1) |
Loss on extinguishment of debt |
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— |
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30 |
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— |
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31 |
Income before Income Taxes |
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43 |
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|
54 |
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|
46 |
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|
60 |
Provision for income taxes |
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10 |
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|
14 |
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|
12 |
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|
15 |
Net Income |
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$ |
33 |
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$ |
40 |
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$ |
35 |
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$ |
45 |
Other Comprehensive Income, Net of Income Taxes: |
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Net unrealized gain on derivative instruments |
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4 |
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— |
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17 |
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|
7 |
Total Comprehensive Income |
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$ |
37 |
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$ |
41 |
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$ |
52 |
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$ |
53 |
Earnings per Share: |
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Basic |
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$ |
0.40 |
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$ |
0.47 |
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$ |
0.42 |
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$ |
0.53 |
Diluted |
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$ |
0.40 |
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$ |
0.47 |
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$ |
0.42 |
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$ |
0.53 |
Weighted-average Common Shares Outstanding: |
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Basic |
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|
82.1 |
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85.5 |
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82.2 |
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85.5 |
Diluted |
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|
82.2 |
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86.0 |
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82.4 |
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86.0 |
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Condensed Consolidated Statements of Financial Position (Unaudited) |
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(In millions, except share data) |
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As of |
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2022 |
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2021 |
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Assets: |
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Current Assets: |
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Cash and cash equivalents |
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$ |
269 |
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$ |
262 |
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Receivables, less allowance of |
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6 |
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7 |
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Contract asset |
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12 |
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— |
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Prepaid expenses and other assets |
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24 |
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25 |
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Total Current Assets |
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310 |
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295 |
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Other Assets: |
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Property and equipment, net |
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66 |
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66 |
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512 |
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512 |
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Intangible assets, net |
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155 |
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159 |
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Operating lease right-of-use assets |
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10 |
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17 |
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Deferred customer acquisition costs |
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18 |
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16 |
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Other assets |
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4 |
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5 |
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Total Assets |
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$ |
1,076 |
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$ |
1,069 |
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Liabilities and Shareholders' Equity: |
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Current Liabilities: |
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Accounts payable |
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$ |
96 |
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$ |
66 |
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Accrued liabilities: |
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Payroll and related expenses |
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18 |
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24 |
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Home service plan claims |
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124 |
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88 |
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Other |
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23 |
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28 |
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Deferred revenue |
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126 |
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155 |
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Current portion of long-term debt |
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17 |
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17 |
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Total Current Liabilities |
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404 |
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378 |
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Long-Term Debt |
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600 |
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|
608 |
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Other Long-Term Liabilities: |
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Deferred taxes |
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40 |
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41 |
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Operating lease liabilities |
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17 |
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19 |
|
Other long-term obligations |
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9 |
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21 |
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Total Other Long-Term Liabilities |
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66 |
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81 |
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Commitments and Contingencies |
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Shareholders' Equity: |
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Common stock, |
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1 |
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1 |
|
Additional paid-in capital |
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80 |
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|
70 |
|
Retained earnings |
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|
88 |
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|
53 |
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Accumulated other comprehensive loss |
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(1 |
) |
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(18 |
) |
Less common stock held in treasury, at cost; 4,560,832 shares at |
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(162 |
) |
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(103 |
) |
Total Equity |
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6 |
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|
2 |
|
Total Liabilities and Shareholders' Equity |
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$ |
1,076 |
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$ |
1,069 |
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Condensed Consolidated Statements of Cash Flows (Unaudited) |
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(In millions) |
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Six Months Ended |
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2022 |
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2021 |
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Cash and Cash Equivalents at Beginning of Period |
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$ |
262 |
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$ |
597 |
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Cash Flows from Operating Activities: |
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Net Income |
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|
35 |
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|
45 |
|
Adjustments to reconcile net income to net cash provided from operating activities: |
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Depreciation and amortization expense |
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|
17 |
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19 |
|
Deferred income tax provision |
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(6 |
) |
|
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— |
|
Stock-based compensation expense |
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12 |
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13 |
|
Restructuring charges |
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12 |
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|
2 |
|
Payments for restructuring charges |
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(1 |
) |
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(1 |
) |
Loss on extinguishment of debt |
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|
— |
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31 |
|
Other |
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(1 |
) |
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3 |
|
Change in working capital, net of acquisitions: |
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Receivables |
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1 |
|
|
|
— |
|
Prepaid expenses and other current assets |
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(13 |
) |
|
|
(4 |
) |
Accounts payable |
|
|
30 |
|
|
|
27 |
|
Deferred revenue |
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|
(30 |
) |
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|
(25 |
) |
Accrued liabilities |
|
|
29 |
|
|
|
14 |
|
Accrued interest payable |
|
|
— |
|
|
|
(9 |
) |
Current income taxes |
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|
9 |
|
|
|
5 |
|
Net Cash Provided from Operating Activities |
|
|
94 |
|
|
|
119 |
|
Cash Flows from Investing Activities: |
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Purchases of property and equipment |
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(19 |
) |
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(15 |
) |
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(19 |
) |
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(15 |
) |
Cash Flows from Financing Activities: |
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Borrowings of debt, net of discount |
|
|
— |
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|
638 |
|
Payments of debt and finance lease obligations |
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|
(8 |
) |
|
|
(985 |
) |
Debt issuance cost paid |
|
|
— |
|
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|
(8 |
) |
Call premium paid on retired debt |
|
|
— |
|
|
|
(21 |
) |
Repurchase of common stock |
|
|
(59 |
) |
|
|
— |
|
Other financing activities |
|
|
(2 |
) |
|
|
(2 |
) |
|
|
|
(69 |
) |
|
|
(378 |
) |
Cash Decrease During the Period |
|
|
6 |
|
|
|
(274 |
) |
Cash and Cash Equivalents at End of Period |
|
$ |
269 |
|
|
$ |
323 |
|
Reconciliations of Non-GAAP Financial Measures |
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The following table presents reconciliations of net income to Adjusted Net Income. |
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Three Months Ended |
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Six Months Ended |
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(In millions, except per share amounts) |
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2022 |
|
|
2021 |
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2022 |
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|
2021 |
|
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Net Income |
|
$ |
33 |
|
|
$ |
40 |
|
|
$ |
35 |
|
|
$ |
45 |
|
Amortization expense |
|
|
2 |
|
|
|
3 |
|
|
|
4 |
|
|
|
6 |
|
Restructuring charges |
|
|
12 |
|
|
|
1 |
|
|
|
12 |
|
|
|
2 |
|
Loss on extinguishment of debt |
|
|
— |
|
|
|
30 |
|
|
|
— |
|
|
|
31 |
|
Tax impact of adjustments |
|
|
(4 |
) |
|
|
(9 |
) |
|
|
(4 |
) |
|
|
(10 |
) |
Adjusted Net Income |
|
$ |
44 |
|
|
$ |
65 |
|
|
$ |
47 |
|
|
$ |
74 |
|
Adjusted Earnings per Share: |
|
|
|
|
|
|
|
|
|
|
|
|
||||
Basic |
|
$ |
0.53 |
|
|
$ |
0.76 |
|
|
$ |
0.57 |
|
|
$ |
0.87 |
|
Diluted |
|
$ |
0.53 |
|
|
$ |
0.76 |
|
|
$ |
0.57 |
|
|
$ |
0.86 |
|
Weighted-average common shares outstanding: |
|
|
|
|
|
|
|
|
|
|
|
|
||||
Basic |
|
|
82.1 |
|
|
|
85.5 |
|
|
|
82.2 |
|
|
|
85.5 |
|
Diluted |
|
|
82.2 |
|
|
|
86.0 |
|
|
|
82.4 |
|
|
|
86.0 |
|
The following table presents reconciliations of net cash provided from operating activities to Free Cash Flow. |
||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
|
|
Three Months Ended |
|
Six Months Ended |
||||||||||||
|
|
|
|
|
||||||||||||
(In millions) |
|
2022 |
|
|
2021 |
|
|
2022 |
|
|
2021 |
|
||||
Net Cash Provided from Operating Activities |
|
$ |
47 |
|
|
$ |
67 |
|
|
$ |
94 |
|
|
$ |
119 |
|
Property Additions |
|
|
(11 |
) |
|
|
(8 |
) |
|
|
(19 |
) |
|
|
(15 |
) |
Free Cash Flow |
|
$ |
36 |
|
|
$ |
59 |
|
|
$ |
75 |
|
|
$ |
104 |
|
The following table presents reconciliations of net income to Adjusted EBITDA. |
||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended |
|
Six Months Ended |
||||||||
|
|
|
|
|
||||||||
(In millions) |
|
2022 |
|
2021 |
|
2022 |
|
2021 |
||||
Net Income |
|
$ |
33 |
|
$ |
40 |
|
$ |
35 |
|
$ |
45 |
Depreciation and amortization expense |
|
|
8 |
|
|
9 |
|
|
17 |
|
|
19 |
Restructuring charges |
|
|
12 |
|
|
1 |
|
|
12 |
|
|
2 |
Provision for income taxes |
|
|
10 |
|
|
14 |
|
|
12 |
|
|
15 |
Non-cash stock-based compensation expense |
|
|
6 |
|
|
8 |
|
|
12 |
|
|
13 |
Interest expense |
|
|
7 |
|
|
12 |
|
|
14 |
|
|
25 |
Loss on extinguishment of debt |
|
|
— |
|
|
30 |
|
|
— |
|
|
31 |
Adjusted EBITDA |
|
$ |
77 |
|
$ |
114 |
|
$ |
102 |
|
$ |
150 |
Key Business Metrics |
||||||
|
|
|
|
|
|
|
|
|
As of |
||||
|
|
2022 |
|
2021 |
||
Number of home service plans (in millions) |
|
2.17 |
|
|
2.24 |
|
(Reduction) growth in number of home service plans |
|
(3) |
% |
|
3 |
% |
Customer retention rate(1) |
|
74.4 |
% |
|
74.9 |
% |
(1) |
Customer retention rate is presented on a rolling 12-month basis in order to avoid seasonal anomalies. |
Source:
FTDR-Financial
View source version on businesswire.com: https://www.businesswire.com/news/home/20220804005145/en/
Investor Relations:
901.701.5199
ir@frontdoorhome.com
Media:
901.701.5198
mediacenter@frontdoorhome.com
Source:
FAQ
What are the financial results of Frontdoor (FTDR) for Q2 2022?
How did the home service plan channels perform in Q2 2022 for FTDR?
What is Frontdoor's (FTDR) updated outlook for the full year 2022?
What factors affected Frontdoor's (FTDR) adjusted EBITDA in Q2 2022?