Fannie Mae Recognizes 32 High-Performing Mortgage Servicers Across Three Key Performance Areas
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2023 STAR Program Evaluates Servicing Partners in General Servicing, Solution Delivery, and Timeline Management Categories
"Our servicing partners' success is essential to achieving Fannie Mae's goal of preserving homeownership and maintaining the safety and soundness of our business," said Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. "We're proud to recognize our top-performing STAR Program servicers and their commitment to ensuring operational excellence, reducing credit loss, and continuously improving the overall homebuyer experience."
Since 2011, Fannie Mae's STAR Program has enabled broad and lasting improvements across the mortgage servicing industry by promoting servicing knowledge and excellence. The program continues to gain positive momentum and has seen sustained servicer improvement in both metric performance and operational assessment results year over year.
For the 2023 program year, mortgage servicers were evaluated for STAR Performer recognition in three categories: General Servicing, Solution Delivery, and Timeline Management based on the results of the Servicer Capability Framework and STAR Performance Scorecard.
The 2023 STAR Program recipients are:
General Servicing
- Bank of America, N.A.
- Carrington Mortgage Services
- Fifth Third Bank, N.A.
- Freedom Mortgage Corp.
- Guild Mortgage Company, LLC
- Iowa Bankers Mortgage Corporation
- JPMorgan Chase Bank, N.A.
- LoanCare, LLC
- Provident Funding Associates, L.P.
- Regions Bank
- ServiceMac, LLC
- Specialized Loan Servicing
- The Huntington National Bank
Solution Delivery
- Associated Bank-Corp
- Broker Solutions, Inc.
- Cenlar Federal Savings Bank
- Colonial Savings, F.A.
- Mortgage Clearing House
- Mr. Cooper
- RoundPoint Mortgage Servicing LLC
- US Bank, NA
General Servicing and Solution Delivery
- BOKF, National Association
- M&T Bank Corp.
- PennyMac Corp
- PHH Corporation
- Planet Home Lending, LLC
- PNC Bank, N.A.
- Truist Bank
General Servicing and Timeline Management
- Flagstar Bancorp, Inc.
- Wells Fargo Bank, N.A.
Solution Delivery and Timeline Management
- Rocket Mortgage, LLC
General Servicing, Solution Delivery, and Timeline Management
- Newrez, LLC
About Fannie Mae
Fannie Mae advances equitable and sustainable access to homeownership and quality, affordable rental housing for millions of people across America. We enable the 30-year fixed-rate mortgage and drive responsible innovation to make homebuying and renting easier, fairer, and more accessible. To learn more, visit:
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SOURCE Fannie Mae
FAQ
Which program did Fannie Mae announce the results for in the press release?
What are the key categories in which mortgage servicers were evaluated for recognition in the STAR Program?
Who is the Senior Vice President and Single-Family Chief Credit Officer at Fannie Mae mentioned in the press release?
How long has Fannie Mae's STAR Program been promoting improvements in the mortgage servicing industry?
How many mortgage servicers were recognized in the 2023 STAR Program?
