Sandbox Banking and Five9 Announce Expansion of Partnership, connecting IVA to Banking Cores with Sandbox Banking Glyue™

Rhea-AI Summary

Sandbox Banking expands partnership with Five9 to provide seamless API management and integration capabilities between Five9 VCC and ISV products to core banking systems. Glyue, Sandbox Banking's iPaaS banking integration and automation solution, is now available on the Five9 CX Marketplace. The partnership enables real-time syncing of customer and account information and automation of banking operations.

Positive

• The expansion of the partnership with Five9 enhances Sandbox Banking's market reach and potential customer base.
• The availability of Glyue on the Five9 CX Marketplace increases the visibility and accessibility of Sandbox Banking's integration solution.
• Real-time syncing of customer and account information improves efficiency and enables better customer service.
• Automation of banking operations through Glyue streamlines processes and reduces manual workloads.

Negative

• None.

Sandbox Banking seamlessly connects customer experience systems to fintechs via its Glyue API builder.

BOSTON, Aug. 16, 2023 /PRNewswire/ -- Sandbox Banking, who is accelerating digital transformation for banks and credit unions and is a preferred interoperability layer connecting banking software and systems to fintech platforms through Glyue, the iPaaS banking integration and automation solution, today announced the expansion of its partnership with Five9, the intelligent CX platform provider.

Glyue is now available on the Five9 CX Marketplace (NYSE: FIVN) providing seamless API management and integration capabilities between Five9 VCC and ISV products to core banking systems like Jack Henry and Fiserv to sync real-time customer and account 360 information, and banking and credit union operation automation.                                                                      

The Five9 intelligent CX platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. The cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology and partners to more than 2,500 organizations worldwide.       

Sandbox Banking's Glyue directly receives communication from the Five9 intelligent CX platform to enable direct communication with banking cores. This makes working with your banking data in the Five9 IVA seamless. By automatically retrieving and adding information from and to the core, agents are able to efficiently assist customers and members all from the same platform.

Account Retrieval  

• Search for existing customer in IBS based on phone #
• Retrieves customer's debit accounts
• Retrieves customer's saving accounts
• Retrieves customer's credit accounts

Transaction Retrieval

• Customer's transaction history is retrieved from core
• Includes the account number the transactions are tied to

Funds Transfer

• Funds can be transferred between accounts
• Configuration can include:
• Between checking and savings accounts
• Between savings and checking accounts
• Or configured to fit required needs

Loan Payment

• Loan payments can be made from deposit accounts to loan accounts

Pin Change

• Pin from cards can be changed

"We are excited to partner with Sandbox Banking both for the integration flexibility their Glyue platform gives Five9 customers as well as their deep experience in banking which allows them to advise Five9 customers and help them benchmark to their peers," said Jake Butterbaugh, SVP, Global Partners. "World-class agent experiences, perhaps most especially in the financial sector, often require third-party integrations and this is a great example of where our partnering approach helps to deliver joyful experiences through the banking customer journey."

Sandbox Banking is sponsoring Five9 CX Summit, taking place Aug. 15-17 at ARIA Resort & Casino in Las Vegas, and will be demonstrating Glyue, its low-code integration platform, in the CX Hub at the event. Five9 CX Summit is the premier cloud contact center conference that is committed to bringing together the Power of People and Technology. Learn more about the event here.

About Sandbox Banking

Sandbox Banking is a fintech building a low-code integration platform called Glyue to help banks and credit unions connect fintech products into their existing systems. Banks and credit unions grow revenue and increase operational efficiency by securely integrating fintech products with their existing infrastructure via Glyue. The company's fintech partners close financial institution sales faster and can offer seamless integrated experiences across banking customer systems. Sandbox Banking's investors include Horizon Ventures. Tuesday Capital, Forum Ventures, SixThirty & YCombinator.

To learn more about Glyue, visit https://sandboxbanking.com.

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SOURCE Sandbox Banking

FAQ

What is the partnership between Sandbox Banking and Five9 about?

The partnership enables seamless API management and integration capabilities between Five9 VCC and ISV products to core banking systems through Sandbox Banking's Glyue platform.

What is Glyue?

Glyue is Sandbox Banking's iPaaS banking integration and automation solution.

What are the benefits of the partnership for Sandbox Banking?

The partnership expands Sandbox Banking's market reach, increases visibility through the Five9 CX Marketplace, and allows for real-time syncing of customer and account information.

How does Glyue improve banking operations?

Glyue enables automation of banking operations, streamlining processes and reducing manual workloads.

What does Five9's intelligent CX platform provide?

Five9's platform offers a comprehensive suite of solutions for orchestrating fluid customer experiences, including contact center, omni-channel engagement, and workforce engagement management.