Playvox Announces Partnership Integration with Five9 to Create Exceptional Experiences for Customers and Agents
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Insights
The strategic collaboration between Playvox and Five9 signifies a pivotal development in the contact center industry, particularly in the realm of Workforce Engagement Management (WEM). By integrating Playvox's Workforce Management (WFM) solutions into the Five9 CX Marketplace, both entities are poised to enhance their market offerings and potentially increase their customer base. This integration facilitates a more cohesive ecosystem for contact center operations, streamlining the deployment of WFM tools that are critical for optimizing workforce efficiency and improving customer engagement.
Organizations leveraging this partnership may experience improved operational efficiencies, as Playvox's AI-driven WFM tools are designed to refine planning and scheduling processes. The potential impact on businesses includes reduced labor costs, improved customer satisfaction and a more agile response to fluctuating contact volumes. Consequently, this could lead to a positive influence on Five9's market position and financial performance, as the enriched service offering can attract new clients and strengthen retention among existing ones.
From a financial perspective, the partnership between Playvox and Five9 has the potential to be mutually beneficial, impacting revenue streams through cross-selling opportunities. The availability of Playvox's solutions on the Five9 platform could lead to increased adoption rates, as customers seek integrated solutions for contact center management. As businesses continue to prioritize customer experience and operational efficiency, demand for comprehensive WEM solutions is likely to grow, potentially resulting in increased sales and a stronger competitive edge for both companies.
Investors should monitor the uptake of Playvox's WFM solutions within the Five9 ecosystem, as an indicator of the partnership's success. A significant adoption could positively influence Five9's stock performance, as it reflects the company's ability to expand its service capabilities and meet the evolving needs of the customer engagement market.
The technical synergy between Playvox's WFM solutions and the Five9 Intelligent Cloud Contact Center is a noteworthy aspect of this partnership. The integration promises a seamless user experience, with Playvox's AI-driven functionalities complementing Five9's existing capabilities in digital engagement and analytics. For businesses, the integration implies a reduction in the complexity and time required to implement WFM systems, which could accelerate digital transformation efforts within their contact centers.
Furthermore, the alignment of both platforms could lead to advancements in the application of AI within the contact center space, offering more sophisticated forecasting and scheduling capabilities. This integration could set a precedent for future technological collaborations in the industry, emphasizing the importance of interoperable systems that enhance overall contact center performance and customer experience.
Playvox's full suite of Workforce Management solutions
now available on the Five9 CX Marketplace
The Five9 platform facilitates billions of call minutes annually. It provides digital engagement, analytics, workflow automation, and workforce optimization, combined with practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. Playvox's WFM leverages AI to help make planning, forecasting, employee scheduling, and intraday planning easier, more accurate, and far less time-consuming. These solutions, combined with the Five9 platform, offer organizations customized, smarter, simpler, and unique experiences with real-time visibility into their business – all while empowering their employees with flexibility and insight.
"Playvox is proud to align with Five9 to bring its full suite of solutions, including its award-winning Workforce Management (WFM) solution to its shared and new customers," said Daniel Pagel, Chief Executive Officer, Playvox. "Companies like Chime, Rothy's, and the Pan Foundation are already taking advantage of our innovative technologies. Now, this partnership allows them to access these solutions from the Five9 integrated marketplace."
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide. For more information, visit www.five9.com.
Playvox's powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Salesforce, Amazon Connect, Slack, Kustomer and Zendesk. Learn more:
Blog: https://www.playvox.com/blog/
Twitter: @playvoxcx
LinkedIn: https://www.linkedin.com/company/playvox/
Facebook: https://www.facebook.com/playvox
Media Contact:
Chrissy Calabrese
ccowell@playvox.com
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SOURCE Playvox
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