Five9 Reports Third Quarter 2024 Accelerated Revenue Growth of 15% to $264 Million

Rhea-AI Summary

Five9 (NASDAQ:FIVN) reported a 15% increase in revenue for Q3 2024, reaching $264.2 million, compared to $230.1 million in Q3 2023. The company also saw a 20% growth in subscription revenue and a record $41 million in operating cash flow.

GAAP gross margin for the quarter was 53.8%, up from 51.7% in Q3 2023, while the adjusted gross margin rose to 61.8% from 60.6%. The GAAP net loss decreased to $(4.5) million or $(0.06) per basic share, compared to $(20.4) million or $(0.28) per basic share in the same period last year. Non-GAAP net income increased to $50.5 million or $0.67 per diluted share, up from $38.0 million or $0.52 per diluted share in Q3 2023. Adjusted EBITDA was $52.4 million or 19.8% of revenue, compared to $41.3 million or 17.9% of revenue in the previous year.

Based on these results, Five9 has raised its 2024 guidance for revenue and bottom line.

Positive

• Revenue increased by 15% to $264.2 million.
• Subscription revenue grew by 20%.
• Operating cash flow reached a record $41 million.
• GAAP gross margin increased to 53.8%.
• Adjusted gross margin rose to 61.8%.
• Non-GAAP net income increased to $50.5 million.
• Adjusted EBITDA increased to $52.4 million.
• Raised 2024 guidance for revenue and bottom line.

Negative

• GAAP net loss of $(4.5) million.

Insights

Financial Analyst

Five9's Q3 results demonstrate robust financial performance with several key improvements. The 15% revenue growth to $264.2 million shows strong market execution, while subscription revenue growth of 20% indicates healthy core business expansion. The significant reduction in GAAP net loss from $(20.4) million to $(4.5) million and improvement in adjusted EBITDA margin to 19.8% reflect enhanced operational efficiency.

The expansion in both GAAP gross margin (53.8%) and adjusted gross margin (61.8%) suggests better cost management and scaling benefits. The record operating cash flow of $41.1 million demonstrates strong cash generation capability, important for future growth investments, particularly in AI initiatives. The non-GAAP earnings per share increase from $0.52 to $0.67 indicates solid bottom-line improvement and operational leverage.

Tech Industry Analyst

Five9's strategic positioning in AI-powered CX solutions represents a significant competitive advantage in the rapidly evolving contact center market. The company's focus on hyper-personalized experiences and continuous engagement aligns perfectly with enterprise digital transformation trends. The accelerating adoption of AI in customer experience platforms suggests strong growth potential, particularly as businesses seek to optimize customer service operations while managing costs.

The 20% growth in subscription revenue is particularly noteworthy as it indicates strong product-market fit and customer retention. The emphasis on AI-powered solutions positions Five9 well against both legacy providers and new entrants in the cloud contact center space, suggesting potential for sustained market share gains and pricing power.

20% Growth in Subscription Revenue

Record $41 Million in Operating Cash Flow

Raises 2024 Guidance for Revenue and Bottom Line

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (NASDAQ:FIVN), the Intelligent CX Platform provider, today reported results for the third quarter ended September 30, 2024.

Third Quarter 2024 Financial Results

• Revenue for the third quarter of 2024 increased 15% to a record $264.2 million, compared to $230.1 million for the third quarter of 2023.
• GAAP gross margin was 53.8% for the third quarter of 2024, compared to 51.7% for the third quarter of 2023.
• Adjusted gross margin was 61.8% for the third quarter of 2024, compared to 60.6% for the third quarter of 2023.
• GAAP net loss for the third quarter of 2024 was $(4.5) million, or $(0.06) per basic share, and (1.7)% of revenue, compared to GAAP net loss of $(20.4) million, or $(0.28) per basic share, and (8.9)% of revenue, for the third quarter of 2023.
• Non-GAAP net income for the third quarter of 2024 was $50.5 million, or $0.67 per diluted share, and 19.1% of revenue, compared to non-GAAP net income of $38.0 million, or $0.52 per diluted share, and 16.5% of revenue, for the third quarter of 2023.
• Adjusted EBITDA for the third quarter of 2024 was $52.4 million, or 19.8% of revenue, compared to $41.3 million, or 17.9% of revenue, for the third quarter of 2023.
• GAAP operating cash flow for the third quarter of 2024 was $41.1 million, compared to GAAP operating cash flow of $37.0 million for the third quarter of 2023.

“We are very pleased to report strong third quarter results, which exceeded our guidance across all key metrics. Subscription revenue grew 20% year-over-year, and we achieved an adjusted EBITDA margin of 20%, helping drive robust operating cash flow of $41 million. With the acceleration of AI, CX is at an inflection point. We believe our AI-powered platform is at the forefront of enabling a hyper-personalized experience, continuous engagement, and seamless customer journeys, all while creating a pathway for durable growth. We are energized by the momentum we are seeing with our AI products and believe that the market opportunity ahead is stronger than ever.”

- Mike Burkland, Chairman and CEO, Five9

Business Outlook

Five9 provides guidance based on current market conditions and expectations. Five9 emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with ongoing impact of macroeconomic challenges.

• For the full year 2024, Five9 now expects to report:
  • Revenue in the range of $1.030 to $1.031 billion.
  • GAAP net loss per share in the range of $(0.30) to $(0.23), assuming basic shares outstanding of approximately 74.5 million.
  • Non-GAAP net income per share in the range of $2.36 to $2.38, assuming diluted shares outstanding of approximately 75.0 million.
• For the fourth quarter of 2024, Five9 expects to report:
  • Revenue in the range of $267.0 to $268.0 million.
  • GAAP net income per share in the range of $0.03 to $0.08, assuming diluted shares outstanding of approximately 88.6 million.
  • Non-GAAP net income per share in the range of $0.69 to $0.71, assuming diluted shares outstanding of approximately 76.0 million.

With respect to Five9’s guidance as provided above, please refer to the “Reconciliation of GAAP Net Loss to Non-GAAP net income - Guidance” table for more details, including important assumptions upon which such guidance is based.

Conference Call Details

Five9 will discuss its third quarter 2024 results today, November 7, 2024, via Zoom webinar at 4:30 p.m. Eastern Time. To access the webinar, please register by clicking here. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our website, prior to the conference call.

A live webcast and a replay will be available on the Investor Relations section of the Company’s web-site at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization, stock-based compensation, exit costs related to the closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, lease amortization for finance leases and costs related to a reduction in force plan. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net loss: depreciation and amortization, stock-based compensation, interest expense, gain on early extinguishment of debt, interest income and other, exit costs related to closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, lease amortization for finance leases, costs related to a reduction in force plan and provision for income taxes. We calculate non-GAAP operating income by adding back or removing the following items to or from GAAP loss from operations: stock-based compensation, intangibles amortization, exit costs related to the closure and relocation of our Russian operations, and acquisition related transaction costs and one-time integration costs, and costs related to a reduction in force plan. We calculate non-GAAP net income by adding back or removing the following items to or from GAAP net loss: stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, exit costs related to the closure and relocation of our Russian operations, acquisition and related transaction costs and one-time integration costs, gain on early extinguishment of debt, impairment charge of an equity investment, costs related to a reduction in force plan, and tax benefit associated with an acquired company. For the periods presented, these adjustments from GAAP net loss to non-GAAP net income do not include any presentation of the net tax effect of such adjustments given our significant net operating loss carryforwards. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth in this release.

Forward-Looking Statements

This news release contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including the statements in the quote from our Chairman and Chief Executive Officer, including statements regarding the effect of AI on the CX market,

Five9’s AI platform and its market position and expected impact on the Company's growth, Five9's market opportunity and ability to capitalize on that opportunity, and the fourth quarter and full year 2024 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) the impact of adverse economic conditions, including the impact of macroeconomic challenges, including continued inflation, increased interest rates, supply chain disruptions, decreased economic output and fluctuations in currency rates, the impact of the Russia-Ukraine conflict, the impact of the conflict in the Middle East, and other factors, may continue to harm our business; (ii) if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed; (iii) if our existing clients terminate their subscriptions or reduce their subscriptions and related usage, or fail to grow subscriptions at the rate they have in the past or that we might expect, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (iv) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (v) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vi) further development of our AI solutions may not be successful and may result in reputational harm and our future operating results could be materially harmed; (vii) we have established, and are continuing to increase, our network of technology solution distributors and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (viii) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (ix) if we are unable to attract and retain highly skilled leaders and other employees, our business and results of operations may be adversely affected; (x) our historical growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (xi) failure to adequately retain and expand our sales force will impede our growth; (xii) the AI technology and features incorporated into our solution include new and evolving technologies that may present both legal and business risks; (xiii) the use of AI by our workforce may present risks to our business; (xiv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new solutions in order to maintain and grow our business; (xv) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (xvi) the markets in which we participate involve a high number of competitors that is continuing to increase, and if we do not compete effectively, our operating results could be harmed; (xvii) we continue to expand our international operations, which exposes us to significant macroeconomic and other risks; (xviii) security breaches and improper access to, use of, or disclosure of our data or our clients’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation, our business or financial results; (xix) we may acquire other companies, or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management’s attention, result in additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results; (xx) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xxi) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xxii) we have a history of losses and we may be unable to achieve or sustain profitability; (xxiii) our stock price has been volatile, may continue to be volatile and may decline, including due to factors beyond our control; (xxiv) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xxv) failure to comply with laws and regulations could harm our business and our reputation; (xxvi) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required, and other risks attendant to our convertible senior notes and increased debt levels; and (xxvii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 3,000 organizations worldwide. For more information, visit www.five9.com.

FIVE9, INC. CONDENSED CONSOLIDATED BALANCE SHEETS (In thousands) (Unaudited)
		September 30, 2024				December 31, 2023
ASSETS
Current assets:
Cash and cash equivalents		$	290,959			$	143,201
Marketable investments			675,704				587,096
Accounts receivable, net			116,430				97,424
Prepaid expenses and other current assets			48,640				34,622
Deferred contract acquisition costs, net			72,534				61,711
Total current assets			1,204,267				924,054
Property and equipment, net			136,052				108,572
Operating lease right-of-use assets			43,480				38,873
Finance lease right-of-use assets			21,262				4,564
Intangible assets, net			69,731				38,323
Goodwill			365,450				227,412
Other assets			17,765				16,199
Deferred contract acquisition costs, net — less current portion			149,885				136,571
Total assets		$	2,007,892			$	1,494,568
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable		$	33,876			$	24,399
Accrued and other current liabilities			84,297				62,131
Operating lease liabilities			11,446				10,731
Finance lease liabilities			7,695				1,767
Deferred revenue			80,000				68,187
Convertible senior notes			432,927				—
Total current liabilities			650,241				167,215
Convertible senior notes — less current portion			730,932				742,125
Operating lease liabilities — less current portion			39,976				36,378
Finance lease liabilities — less current portion			13,716				2,877
Other long-term liabilities			7,441				7,888
Total liabilities			1,442,306				956,483
Stockholders’ equity:
Common stock			75				73
Additional paid-in capital			992,905				942,280
Accumulated other comprehensive income			1,828				582
Accumulated deficit			(429,222	)			(404,850	)
Total stockholders’ equity			565,586				538,085
Total liabilities and stockholders’ equity		$	2,007,892			$	1,494,568

FIVE9, INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) (Unaudited)
		Three Months Ended								Nine Months Ended
		September 30, 2024				September 30, 2023				September 30, 2024				September 30, 2023
Revenue		$	264,182			$	230,105			$	763,278			$	671,426
Cost of revenue			121,933				111,080				354,877				320,197
Gross profit			142,249				119,025				408,401				351,229
Operating expenses:
Research and development			42,482				40,391				124,717				117,709
Sales and marketing			78,615				73,366				238,056				223,757
General and administrative			36,575				31,006				101,111				89,741
Total operating expenses			157,672				144,763				463,884				431,207
Loss from operations			(15,423	)			(25,738	)			(55,483	)			(79,978	)
Other income (expense), net:
Interest expense			(4,068	)			(1,972	)			(10,541	)			(5,683	)
Gain on early extinguishment of debt			—				—				6,615				—
Interest income and other			11,144				8,233				35,503				18,477
Total other income (expense), net			7,076				6,261				31,577				12,794
Loss before income taxes			(8,347	)			(19,477	)			(23,906	)			(67,184	)
(Benefit from) provision for income taxes			(3,868	)			942				466				2,222
Net loss		$	(4,479	)		$	(20,419	)		$	(24,372	)		$	(69,406	)
Net loss per share:
Basic and diluted		$	(0.06	)		$	(0.28	)		$	(0.33	)		$	(0.97	)
Shares used in computing net loss per share:
Basic and diluted			74,876				72,356				74,192				71,751

FIVE9, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) (Unaudited)
		Nine Months Ended
		September 30, 2024				September 30, 2023
Cash flows from operating activities:
Net loss		$	(24,372	)		$	(69,406	)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization			38,265				35,553
Amortization of operating lease right-of-use assets			10,631				9,234
Amortization of deferred contract acquisition costs			52,152				40,088
Accretion of discount on marketable investments			(16,833	)			(7,684	)
Provision for credit losses			806				795
Stock-based compensation			127,872				156,721
Amortization of discount and issuance costs on convertible senior notes			3,991				2,793
Gain on early extinguishment of debt			(6,615	)			—
Impairment charge of an equity investment			1,250				—
Interest on finance lease obligations			258				77
Deferred taxes			441				438
Tax benefit of valuation allowance associated with an acquisition			(4,831	)			—
Other			(145	)			592
Changes in operating assets and liabilities:
Accounts receivable			(15,559	)			(6,661	)
Prepaid expenses and other current assets			(9,562	)			(6,537	)
Deferred contract acquisition costs			(76,288	)			(68,410	)
Other assets			(1,452	)			(4,892	)
Accounts payable			8,651				5,562
Accrued and other current liabilities			5,380				(1,149	)
Deferred revenue			184				1,544
Other liabilities			(871	)			3,636
Net cash provided by operating activities			93,353				92,294
Cash flows from investing activities:
Purchases of marketable investments			(993,483	)			(544,713	)
Proceeds from sales of marketable investments			93,995				971
Proceeds from maturities of marketable investments			829,122				415,117
Purchases of property and equipment			(33,097	)			(19,941	)
Capitalization of software development costs			(14,211	)			(5,820	)
Cash paid to acquire Acqueon Inc.			(167,166	)			—
Cash paid to acquire Aceyus, Inc.			99				(80,588	)
Net cash used in investing activities			(284,741	)			(234,974	)
Cash flows from financing activities:
Proceeds from issuance of 2029 convertible senior notes, net of issuance costs			728,843				—
Payments for capped call transactions associated with the 2029 convertible senior notes			(93,438	)			—
Repurchase of a portion of 2025 convertible senior notes, net of costs			(304,485	)			—
Repayment of outstanding 2023 convertible senior notes at maturity			—				(169	)
Cash received from the settlement at maturity of the outstanding capped calls associated with the 2023 convertible senior notes			—				74,453
Cash received from partial termination of capped calls associated with the 2025 convertible senior notes			539				—
Proceeds from exercise of common stock options			423				8,315
Proceeds from sale of common stock under ESPP			9,522				9,444
Payment of holdback related to an acquisition			—				(500	)
Payment of finance lease liabilities			(2,006	)			(496	)
Net cash provided by financing activities			339,398				91,047
Net increase (decrease) in cash, cash equivalents and restricted cash			148,010				(51,633	)
Cash, cash equivalents and restricted cash:
Beginning of period			144,842				180,987
End of period		$	292,852			$	129,354

FIVE9, INC. RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT (In thousands, except percentages) (Unaudited)
		Three Months Ended								Nine Months Ended
		September 30, 2024				September 30, 2023				September 30, 2024				September 30, 2023
GAAP gross profit		$	142,249			$	119,025			$	408,401			$	351,229
GAAP gross margin			53.8	%			51.7	%			53.5	%			52.3	%
Non-GAAP adjustments:
Depreciation			7,218				6,893				21,956				19,378
Intangibles amortization			3,196				3,182				8,492				8,873
Stock-based compensation			7,512				9,856				22,904				29,077
Exit costs related to closure and relocation of Russian operations			—				18				—				93
Acquisition and related transaction costs and one-time integration costs			94				—				219				34
Lease amortization for finance leases			895				492				1,807				492
Costs related to a reduction in force plan			2,115				—				2,115				—
Adjusted gross profit		$	163,279			$	139,466			$	465,894			$	409,176
Adjusted gross margin			61.8	%			60.6	%			61.0	%			60.9	%

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA (In thousands, except percentages) (Unaudited)
		Three Months Ended								Nine Months Ended
		September 30, 2024				September 30, 2023				September 30, 2024				September 30, 2023
GAAP net loss		$	(4,479	)		$	(20,419	)		$	(24,372	)		$	(69,406	)
Non-GAAP adjustments:
Depreciation and amortization			13,144				12,482				38,265				35,553
Stock-based compensation			39,556				52,611				127,872				156,721
Interest expense			4,068				1,972				10,541				5,683
Gain on early extinguishment of debt			—				—				(6,615	)			—
Interest income and other			(11,144	)			(8,233	)			(35,503	)			(18,477	)
Exit costs related to closure and relocation of Russian operations (1)			21				659				78				2,070
Acquisition and related transaction costs and one-time integration costs			4,486				778				9,506				3,110
Lease amortization for finance leases			951				492				1,863				492
Costs related to a reduction in force plan			9,625				—				9,625				—
(Benefit from) provision for income taxes			(3,868	)			942				466				2,222
Adjusted EBITDA		$	52,360			$	41,284			$	131,726			$	117,968
Adjusted EBITDA as % of revenue			19.8	%			17.9	%			17.3	%			17.6	%

(1) Exit costs related to the closure and relocation of our Russian operations were $0.2 million during both the three and nine months ended September 30, 2024. The $0.0 million and $0.1 million adjustments presented above were net of $0.2 million and $0.1 million included in “Interest income and other.” Exit costs related to the closure and relocation of our Russian operations was $0.9 million and $2.7 million during the three and nine months ended September 30, 2023. The $0.7 million and $2.1 million adjustments presented above were net of $0.2 million and $0.6 million included in “Interest income and other.”

FIVE9, INC. RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING INCOME (In thousands) (Unaudited)
		Three Months Ended								Nine Months Ended
		September 30, 2024				September 30, 2023				September 30, 2024				September 30, 2023
Loss from operations		$	(15,423	)		$	(25,738	)		$	(55,483	)		$	(79,978	)
Non-GAAP adjustments:
Stock-based compensation			39,556				52,611				127,872				156,721
Intangibles amortization			3,196				3,182				8,492				8,873
Exit costs related to closure and relocation of Russian operations			21				659				78				2,070
Acquisition and related transaction costs and one-time integration costs			4,486				778				9,506				3,110
Costs related to a reduction in force plan			9,625				—				9,625				—
Non-GAAP operating income		$	41,461			$	31,492			$	100,090			$	90,796

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME (In thousands, except per share data) (Unaudited)
		Three Months Ended								Nine Months Ended
		September 30, 2024				September 30, 2023				September 30, 2024				September 30, 2023
GAAP net loss		$	(4,479	)		$	(20,419	)		$	(24,372	)		$	(69,406	)
Non-GAAP adjustments:
Stock-based compensation			39,556				52,611				127,872				156,721
Intangibles amortization			3,196				3,182				8,492				8,873
Amortization of discount and issuance costs on convertible senior notes			1,482				954				3,991				2,793
Gain on early extinguishment of debt			—				—				(6,615	)			—
Exit costs related to closure and relocation of Russian operations			176				854				156				2,705
Acquisition and related transaction costs and one-time integration costs			4,486				778				9,506				3,110
Impairment charge of an equity investment			1,250				—				1,250				—
Costs related to a reduction in force plan			9,625				—				9,625				—
Tax benefit associated with an acquired company			(4,831	)			—				(4,831	)			—
Income tax expense effects (1)			—				—				—				—
Non-GAAP net income		$	50,461			$	37,960			$	125,074			$	104,796
GAAP net loss per share:
Basic and diluted		$	(0.06	)		$	(0.28	)		$	(0.33	)		$	(0.97	)
Non-GAAP net income per share:
Basic		$	0.67			$	0.52			$	1.69			$	1.46
Diluted		$	0.67			$	0.52			$	1.68			$	1.44
Shares used in computing GAAP net loss per share:
Basic and diluted			74,876				72,356				74,192				71,751
Shares used in computing non-GAAP net income per share:
Basic			74,876				72,356				74,192				71,751
Diluted			75,137				73,426				74,653				72,790

1. Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to the tax treatment of the non-GAAP adjustments reported, and the Company’s domestic valuation allowance position.

FIVE9, INC. SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION (In thousands) (Unaudited)
		Three Months Ended
		September 30, 2024									September 30, 2023
		Stock-Based Compensation			Depreciation			Intangibles Amortization			Stock-Based Compensation			Depreciation			Intangibles Amortization
Cost of revenue		$	7,512		$	7,218		$	3,196		$	9,856		$	6,893		$	3,182
Research and development			8,244			721			—			12,980			831			—
Sales and marketing			12,490			32			—			16,404			36			—
General and administrative			11,310			1,977			—			13,371			1,540			—
Total		$	39,556		$	9,948		$	3,196		$	52,611		$	9,300		$	3,182
		Nine Months Ended
		September 30, 2024									September 30, 2023
		Stock-Based Compensation			Depreciation			Intangibles Amortization			Stock-Based Compensation			Depreciation			Intangibles Amortization
Cost of revenue		$	22,904		$	21,956		$	8,492		$	29,077		$	19,378		$	8,873
Research and development			29,001			2,352			—			38,375			2,571			—
Sales and marketing			40,334			85			—			50,840			38			—
General and administrative			35,633			5,380			—			38,429			4,693			—
Total		$	127,872		$	29,773		$	8,492		$	156,721		$	26,680		$	8,873

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE(1) (In thousands, except per share data) (Unaudited)
		Three Months Ending						Year Ending
		December 31, 2024						December 31, 2024
		Low			High			Low				High
GAAP net income (loss)		$	2,687		$	7,207		$	(22,000	)		$	(17,500	)
Non-GAAP adjustments:
Stock-based compensation(2)			43,479			41,479			171,351				169,351
Intangibles amortization			2,643			2,643			11,135				11,135
Amortization of discount and issuance costs on convertible senior notes			1,485			1,485			5,476				5,476
Exit costs related to closure and relocation of Russian operations			—			—			156				156
Acquisition and related transaction costs and one-time integration costs(3)			2,146			1,146			11,652				10,652
Gain on early extinguishment of debt			—			—			(6,615	)			(6,615	)
Impairment charge of an equity investment			—			—			1,250				1,250
Costs related to a reduction in force plan			—			—			9,625				9,625
Tax benefit of valuation allowance associated with an acquisition			—			—			(4,831	)			(4,831	)
Income tax expense effects(4)			—			—			—				—
Non-GAAP net income		$	52,440		$	53,960		$	177,199			$	178,699
GAAP net income (loss) per share:
Basic		$	0.04		$	0.10		$	(0.30	)		$	(0.23	)
Diluted		$	0.03		$	0.08		$	(0.30	)		$	(0.23	)
Non-GAAP net income per share:
Basic		$	0.69		$	0.71		$	2.38			$	2.40
Diluted		$	0.69		$	0.71		$	2.36			$	2.38
Shares used in computing GAAP net income (loss) per share:
Basic			75,600			75,600			74,500				74,500
Diluted			88,600			88,600			74,500				74,500
Shares used in computing non-GAAP net income per share:
Basic			75,600			75,600			74,500				74,500
Diluted			76,000			76,000			75,000				75,000

1. Represents guidance discussed on November 7, 2024. Reader shall not construe presentation of this information after November 7, 2024 as an update or reaffirmation of such guidance.
2. Stock-based compensation expenses are based on a range of probable significance, assuming market price for our common stock that is approximately consistent with current levels.
3. Acquisition and related transaction costs and one-time integration costs are based on a range of probable significance for completed acquisitions, and no new acquisitions assumed.
4. Non-GAAP adjustments do not have a material impact on our worldwide income tax provision due to the tax treatment of the non-GAAP adjustments reported, and the Company’s domestic valuation allowance position.

FIVE9, INC. TAXES AND PURCHASES OF PROPERTY AND EQUIPMENT – GUIDANCE(1) (In thousands) (Unaudited)
		Three Months Ending						Year Ending
		December 31, 2024						December 31, 2024
		Low			High			Low			High
Taxes - Non-GAAP		$	2,500		$	2,700		$	7,797		$	7,997
Purchases of property and equipment			13,000			14,000			46,097			47,097

1. Represents guidance discussed on November 7, 2024. Reader shall not construe presentation of this information after November 7, 2024 as an update or reaffirmation of such guidance.

    

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Investor Relations Contacts:

Five9, Inc.

Barry Zwarenstein

Chief Financial Officer

925-201-2000 ext. 5959

IR@five9.com

The Blueshirt Group for Five9, Inc.

Lisa Laukkanen

415-217-4967

Lisa@blueshirtgroup.com

Source: Five9, Inc.

FAQ

What was Five9's revenue for Q3 2024?

Five9 reported a revenue of $264.2 million for Q3 2024, a 15% increase from Q3 2023.

How much did Five9's subscription revenue grow in Q3 2024?

Five9's subscription revenue grew by 20% in Q3 2024.

What was Five9's GAAP gross margin for Q3 2024?

Five9's GAAP gross margin for Q3 2024 was 53.8%.

What was Five9's adjusted EBITDA for Q3 2024?

Five9's adjusted EBITDA for Q3 2024 was $52.4 million, or 19.8% of revenue.

What is Five9's GAAP net loss for Q3 2024?

Five9 reported a GAAP net loss of $(4.5) million for Q3 2024.

What is Five9's non-GAAP net income for Q3 2024?

Five9's non-GAAP net income for Q3 2024 was $50.5 million.

Did Five9 raise its 2024 guidance?

Yes, Five9 raised its 2024 guidance for revenue and bottom line.