Five9 Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
Five9 (NASDAQ: FIVN) has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service, recognized for its Completeness of Vision and Ability to Execute. The company's Intelligent CX Platform, powered by Five9 Genius AI, provides AI-driven solutions for customer experience management. The platform serves over 2,500 customers and 1,400 partners globally, offering hyper-personalized customer experiences through cloud-native technology. Five9's AI capabilities focus on improving and elevating customer interactions using contextual data to create meaningful engagements.
Five9 (NASDAQ: FIVN) è stata nominata Leader nel Gartner Magic Quadrant 2024 per il Contact Center as a Service, riconosciuta per la sua Completezza di Visione e Capacità di Esecuzione. La Intelligent CX Platform dell'azienda, alimentata da Five9 Genius AI, offre soluzioni basate sull'IA per la gestione dell'esperienza del cliente. La piattaforma serve oltre 2.500 clienti e 1.400 partner a livello globale, fornendo esperienze clientelari iper-personalizzate attraverso tecnologia nativa del cloud. Le capacità AI di Five9 si concentrano sul miglioramento e l'elevazione delle interazioni con i clienti utilizzando dati contestuali per creare ingaggi significativi.
Five9 (NASDAQ: FIVN) ha sido nombrada Líder en el Cuadrante Mágico de Gartner 2024 para Contact Center como Servicio, reconocida por su Complejidad de Visión y Capacidad de Ejecución. La Intelligent CX Platform de la empresa, impulsada por Five9 Genius AI, proporciona soluciones basadas en IA para la gestión de la experiencia del cliente. La plataforma atiende a más de 2.500 clientes y 1.400 socios a nivel global, ofreciendo experiencias de cliente hiper-personalizadas a través de tecnología nativa de la nube. Las capacidades de IA de Five9 se centran en mejorar y elevar las interacciones con los clientes utilizando datos contextuales para crear compromisos significativos.
파이브나인(Five9, NASDAQ: FIVN)은 2024년 가트너 매직 쿼드런트에서 서비스형 컨택트 센터(Contact Center as a Service) 분야의 리더로 선정되었으며, 비전의 완전성과 실행 능력으로 인정받았습니다. Intelligent CX Platform은 파이브나인의 지능형 AI인 Five9 Genius AI에 의해 구동되며, 고객 경험 관리에 대한 AI 기반 솔루션을 제공합니다. 이 플랫폼은 전 세계 2,500명 이상의 고객과 1,400명 이상의 파트너에게 서비스를 제공하며, 클라우드 기반 기술을 통해 하이퍼 개인화된 고객 경험을 제공합니다. 파이브나인의 AI 기능은 맥락 데이터를 사용하여 고객 상호작용을 개선하고 발전시키는 데 중점을 두고 의미 있는 소통을 창출합니다.
Five9 (NASDAQ: FIVN) a été désignée Leader dans le Quadrant Magique Gartner 2024 pour les services de centre de contact, reconnue pour sa Complétude de Vision et sa Capacité à Exécuter. La Plateforme Intelligent CX de l'entreprise, alimentée par Five9 Genius AI, offre des solutions basées sur l'IA pour la gestion de l'expérience client. La plateforme sert plus de 2 500 clients et 1 400 partenaires dans le monde entier, proposant des expériences client hyper-personnalisées grâce à une technologie native du cloud. Les capacités d'IA de Five9 se concentrent sur l'amélioration et le renforcement des interactions avec les clients en utilisant des données contextuelles pour créer des engagements significatifs.
Five9 (NASDAQ: FIVN) wurde als Führer im Gartner Magic Quadrant 2024 für Contact Center as a Service ausgezeichnet und für seine Vollständigkeit der Vision sowie die Fähigkeit zur Umsetzung anerkannt. Die Intelligent CX Platform des Unternehmens, die von Five9 Genius AI betrieben wird, bietet KI-gesteuerte Lösungen für das Management der Kundenerfahrung. Die Plattform bedient über 2.500 Kunden und 1.400 Partner weltweit und bietet hyper-personalisierte Kundenerlebnisse durch cloud-nativ Technologie. Die KI-Fähigkeiten von Five9 konzentrieren sich darauf, Kundeninteraktionen zu verbessern und zu steigern, indem kontextuelle Daten verwendet werden, um bedeutungsvolle Engagements zu schaffen.
- Named Leader in 2024 Gartner Magic Quadrant for Contact Center as a Service
- Strong market presence with 2,500+ customers and 1,400+ partners globally
- Comprehensive AI-driven platform offering cloud-native solutions
- None.
Five9 Recognized for Completeness of Vision and Ability to Execute
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to drive AI-elevated customer experiences that deliver better business outcomes. Its unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless and personal. Through the power of its AI, platform and people, Five9 is trusted by more than 2,500 customers and 1,400 partners around the world.
“Continuing to stay focused on helping solve the CX challenges our customers face has long been Five9’s guiding principle,” said Mike Burkland, CEO and Chairman of Five9. “Five9’s AI not only improves customer interactions, but it also elevates them to a new level. Our AI-driven experiences are hyper-personalized, using contextual data to make every engagement meaningful. We believe that being named a Leader once again validates our approach and reinforces our commitment to innovating industry-defining solutions. We’re committed to continuing to develop impactful technology that gives our customers the edge to elevate CX and drive better business outcomes.”
Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.
Receive your complimentary copy of the Magic Quadrant report here.
Additional Resources
[1] Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October, 2024.
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About Five9
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalised customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.
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Hannah Blackington
Corporate Communications Director, Five9
Press@five9.com
Source: Five9
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