Five9 Named a Leader Again in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
Five9 (NASDAQ: FIVN) has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service, recognized for its Completeness of Vision and Ability to Execute. The company's Intelligent CX Platform, powered by Five9 Genius AI, offers comprehensive solutions for AI-driven customer experiences. The platform serves over 2,500 customers and 1,400 partners globally, providing cloud-native solutions for hyper-personalized customer interactions and enhanced employee capabilities. CEO Mike Burkland emphasized the company's focus on solving CX challenges through AI-driven experiences that utilize contextual data for meaningful engagements.
Five9 (NASDAQ: FIVN) è stata nominata Leader nel 2024 Gartner® Magic Quadrant™ per il Contact Center as a Service, riconosciuta per la sua Completezza di Visione e Capacità di Esecuzione. La Intelligent CX Platform dell'azienda, alimentata da Five9 Genius AI, offre soluzioni complete per esperienze cliente guidate dall'IA. La piattaforma serve oltre 2.500 clienti e 1.400 partner a livello globale, fornendo soluzioni native nel cloud per interazioni con i clienti iper-personalizzate e capacità migliorate per i dipendenti. Il CEO Mike Burkland ha sottolineato l'impegno dell'azienda nella risoluzione delle sfide CX attraverso esperienze guidate dall'IA che utilizzano dati contestuali per ingaggi significativi.
Five9 (NASDAQ: FIVN) ha sido nombrada Líder en el Gartner® Magic Quadrant™ 2024 para Contact Center as a Service, reconocida por su Integridad de Visión y Capacidad de Ejecución. La Intelligent CX Platform de la compañía, impulsada por Five9 Genius AI, ofrece soluciones completas para experiencias de cliente impulsadas por IA. La plataforma atiende a más de 2,500 clientes y 1,400 socios a nivel mundial, proporcionando soluciones nativas en la nube para interacciones con los clientes hiperpersonales y capacidades mejoradas para los empleados. El CEO Mike Burkland enfatizó el enfoque de la empresa en resolver desafíos de CX a través de experiencias impulsadas por IA que utilizan datos contextuales para compromisos significativos.
파이브9(Five9) (NASDAQ: FIVN)은 2024 가트너® 매직 쿼드런트™에서 고객 센터 서비스 분야의 리더로 선정되어 비전의 완전성과 실행 능력을 인정받았습니다. 인텔리전트 CX 플랫폼은 파이브9 제니어스 AI(Five9 Genius AI)로 작동하며 AI 기반 고객 경험을 위한 종합 솔루션을 제공합니다. 이 플랫폼은 전 세계적으로 2,500명 이상의 고객과 1,400명의 파트너에게 서비스를 제공하고 있습니다, 클라우드 기반 솔루션을 통해 초개인화된 고객 상호작용과 향상된 직원 역량을 제공합니다. CEO 마이크 벌클랜드(Mike Burkland)는 회사가 맥락 데이터를 활용하여 의미 있는 상호작용을 위한 AI 기반 경험을 통해 CX 문제를 해결하는 데 중점을 두고 있다고 강조했습니다.
Five9 (NASDAQ: FIVN) a été désigné Leader dans le Gartner® Magic Quadrant™ 2024 pour le Contact Center as a Service, reconnu pour sa Complétude de Vision et sa Capacité d'Exécution. La Intelligent CX Platform de l'entreprise, alimentée par Five9 Genius AI, offre des solutions complètes pour des expériences client pilotées par l'IA. La plateforme sert plus de 2 500 clients et 1 400 partenaires dans le monde entier, fournissant des solutions basées sur le cloud pour des interactions client hyper-personnalisées et des capacités améliorées pour les employés. Le PDG Mike Burkland a souligné l'engagement de l'entreprise à résoudre les défis CX grâce à des expériences pilotées par l'IA qui utilisent des données contextuelles pour des engagements significatifs.
Five9 (NASDAQ: FIVN) wurde als Marktführer im Gartner® Magic Quadrant™ 2024 für Contact Center as a Service ausgezeichnet, anerkannt für seine Vollständigkeit der Vision und Fähigkeit zur Umsetzung. Die Intelligent CX Platform des Unternehmens, die von Five9 Genius AI unterstützt wird, bietet umfassende Lösungen für KI-gesteuerte Kundenerlebnisse. Die Plattform bedient über 2.500 Kunden und 1.400 Partner weltweit und bietet cloud-native Lösungen für hyper-personalisierte Kundeninteraktionen und verbesserte Mitarbeiterfähigkeiten. CEO Mike Burkland betonte den Fokus des Unternehmens auf die Lösung von CX-Herausforderungen durch KI-gesteuerte Erfahrungen, die kontextuelle Daten für bedeutungsvolle Interaktionen nutzen.
- Recognized as a Leader in the prestigious 2024 Gartner Magic Quadrant for CCaaS
- Strong market presence with 2,500+ customers and 1,400+ partners globally
- Comprehensive AI-driven platform offering with cloud-native capabilities
- None.
Five9 Recognized for Completeness of Vision and Ability to Execute
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to drive AI-elevated customer experiences that deliver better business outcomes. Its unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless and personal. Through the power of its AI, platform and people, Five9 is trusted by more than 2,500 customers and 1,400 partners around the world.
“Continuing to stay focused on helping solve the CX challenges our customers face has long been Five9’s guiding principle,” said Mike Burkland, CEO and Chairman of Five9. “Five9’s AI not only improves customer interactions, but it also elevates them to a new level. Our AI-driven experiences are hyper-personalized, using contextual data to make every engagement meaningful. We believe that being named a Leader once again validates our approach and reinforces our commitment to innovating industry-defining solutions. We’re committed to continuing to develop impactful technology that gives our customers the edge to elevate CX and drive better business outcomes.”
Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.
Receive your complimentary copy of the Magic Quadrant report here.
Additional Resources
[1] Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October, 2024.
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About Five9
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalised customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.
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Hannah Blackington
Corporate Communications Director, Five9
Press@five9.com
Source: Five9
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